Dick Hannah Kia

Six month service and steering part recall for 2014 Kia Soul I took my 6 month old Soul,(That my wife and I absolutely LOVE!!), in for service and a steering part recall. Devin did a great job and got our I took my 6 month old Soul,(That my wife and I absolutely LOVE!!), in for service and a steering part recall. Devin did a great job and got our sweet little Soul back to us more than an hour ahead of the agreed time, which was a good thing, because my wife was in the beginning stages of Soul Withdrawal!! More

Great Car Shopping Experiance Chucky was a pleasure to work with at Dick Hannah Kia. He made the car buying experience fun and simple. After leaving another car dealership and havi Chucky was a pleasure to work with at Dick Hannah Kia. He made the car buying experience fun and simple. After leaving another car dealership and having a horrible experience, Chucky flipped that around. Not only was Chucky extremely friendly he was determined to find the right match for me. He created a friendly environment with no pressure or gimmicks and with transparency. He was genuinely interested in finding the right car for me and not just getting another car off the lot. I didn't purchase a car the first trip and Chucky was ok with that. He really went the extra mile in keeping different models in mind that fit my price range. I went back a few days later and he had a few ideas and suggestions, but again, there was no pressure and he listened closely to what I wanted and found the perfect fit for me. The day that I came back, Chucky wasn't scheduled to work. He still came in, on his day off to help me out and make sure I got what I wanted. Even working commission, a day off is a valuable commodity and I felt that this spoke volumes about his character and compassion. I felt respected and valued, a feeling not so common when purchasing a car or anything in this day and age. Chucky was extremely trust worthy, not only by finding me the right fit but working on finding something that was a good value. He has gone the extra mile in locating the second key, keeping me updated with information, and by being a friendly hard working person. Having worked in sales, customer service and management, Chucky would have been someone that I would hire in an instant. This is without a doubt the best customer service experience I have had. I also worked with Barry and Mark in the financing department. Even though I had a preapproval, they were still able to find me better rates through the bank I wanted to work with. They worked the payment plan right into my price range and did so without any hassle. The other great experience, was instead of the Chucky running back and forth between the desk and the financing office, they had the financial people come and sit with me and Chucky to see what we could work out. A VERY transparent easy process. Saving time, confusion, and stress. When I did select the car I wanted, Mark was very helpful in explaining the paperwork, warranties and made it all very simple. After seeing some options, we made a couple changes which entailed redoing some of the paperwork. Mark not only was willing and eager, he genuinely made me feel like he was happy to do the extra work for me. Josh was the lot attendant who helped us out too. He was a great young man. He went with me to my home to pick up the trade in car I had. While there, a neighbor asked if he or I could help move a mattress. Josh went above and beyond and we helped the elderly couple by carrying the mattress. He was very professional and courteous. He smiled the whole time and made me feel even more at ease with purchasing from Dick Hannah Kia. The car had only been there for a few days when I purchased it. They had done an inspection, but had not been able to detail it yet. After purchasing the car, we arranged to drop it off the next morning. The following day came and I was there 20 minutes early. The service department saw me waiting and went the extra mile to call me in to get me on my way. When I returned after work to pick the car back up, the service people not only remembered me, but asked me for feedback on how it looked and if there was anything else they could do for me. This alone made me look forward to bringing in my car for servicing there. Every person that has asked me about my new car has not only gotten to hear how perfect it is for me and what a great car it is... but what an incredible experience I had while at Dick Hannah. Chucky especially has created a lifelong Dick Hannah customer. Having lived in the area my entire life and having met Mr. Hannah a few times, I regret not going into Dick Hannah sooner! More

quick, easy fair deal We were not pressured to any particular vehicle. Salesman was very helpful with financing and engineered a very good price for us. We were shown all We were not pressured to any particular vehicle. Salesman was very helpful with financing and engineered a very good price for us. We were shown all the features of the vehicle. In all, a very easy and enjoyable car buying experience. More

No pressure service. Friendly salesman, very knowledgeable, and helpful in getting the car with all the features I was looking for. Aside from the dickering back and fort Friendly salesman, very knowledgeable, and helpful in getting the car with all the features I was looking for. Aside from the dickering back and forth on the price, I was satisfied with the experience of leasing my new car at this dealership. More

Great car buying experience Geoff and marq did a great job of listening to what I was looking for in a new car. I didn't feel pressured into anything and I ended up with the car Geoff and marq did a great job of listening to what I was looking for in a new car. I didn't feel pressured into anything and I ended up with the car I wanted. Kim was also amazing in dealing with my auto insurance. The whole team was knowledgable, provided good customer service and made this a easy and painless experience. I will def be back after my lease is up. More

Great service, great price, awesome people! This was the best new car buying experience I've ever experienced. Best price and customer service. Everyone made us feel welcome, comfortable and did This was the best new car buying experience I've ever experienced. Best price and customer service. Everyone made us feel welcome, comfortable and didn't pressure us to do anything. More

Great service in the face of credit problems AJ handled himself in a very professional manner despite some tax liens we had to deal with. He stuck with us to the end. I would highly recommend AJ AJ handled himself in a very professional manner despite some tax liens we had to deal with. He stuck with us to the end. I would highly recommend AJ for very knowledgeable friendly service. We ended up buying a new Sorento and are very happy with the purchase. Tom & Kathy Weathers More

Excellent Customer Service! Kim did an outstanding job on parts order and follow-up for the work I had done on my Kia Sedona. She communicated clearly and spoke in terms I under Kim did an outstanding job on parts order and follow-up for the work I had done on my Kia Sedona. She communicated clearly and spoke in terms I understood. I look forward to working with her in the future. Janet was my shuttle driver. She is personable, professional and asked the expected time for finished repairs so she could be sure I'd have a ride back to Dick Hannah Kia. Both Kim and Janet went beyond my expectations to make my day without a car easier. More

Great experience all the way around! We weren't sure if we wanted to get a car at this time, but Brian made the experience easy and fun so we recommend him to everyone who's looking for a We weren't sure if we wanted to get a car at this time, but Brian made the experience easy and fun so we recommend him to everyone who's looking for a car now. More

A great experience! I was suddenly in the market for a new car and I wanted one that would be reliable. A friend suggested I take a look at what Kia had to offer. So I he I was suddenly in the market for a new car and I wanted one that would be reliable. A friend suggested I take a look at what Kia had to offer. So I headed over to Dick Hannah Kia to check them out. Chucky was very helpful in helping me finding a car for me. He was knowledgeable about the car, patient in answering all of my questions and was very personable. He and the team there made me very comfortable and were all looking out for my best interests. It truly was the best car buying experience I have ever had! In fact they were able to save me on my car and renters insurance, so I changed right there! More