Dick Hannah Kia

Kia Sorrento Service I have dealt with Dick Hannah Kia Of Vancouver on 2 separate occasions, specifically Service manager Devin Henry, and in both times they have managed I have dealt with Dick Hannah Kia Of Vancouver on 2 separate occasions, specifically Service manager Devin Henry, and in both times they have managed to show their complete inability to service and assist their clientele. My first experience with Dick Hannah Kia Of Vancouver they managed to lose my keys only to accuse me of taking them with me, Shortly after I talked to a manager they were somehow found in less than 5 minutes. Unfortunately, due to the delay the car would not be ready when it was suppose to and I was forced to pay for a rental car for an additional day. The following day Dick Hannah Kia Of Vancouver informed me the ignition had been re keyed and the keys would not work both the door and the ignition. They had to be reordered and would delivered in 2 weeks. 13 months later I have yet to receive my keys or reimbursement for my rental car. After the 4th or 5th time of telling Devin Henry the same story I chalked it up to a loss and moved on. Recently my air bag light came on, and with a road trip coming up, I thought it was a good time to service the Sorrento prior to the trip. I took the car in at 11:15am with the goal to have the sensor scanned, reset and fixed if needed. I was told the regular service would be needed and they would contact me if they discovered any other work was necessary. Several hours later I was called and told there was additional work needed and was told the car could be picked up the next day. The next day not being an option for me, I asked if the car could be picked up at 6:00pm, (closing of service). I was told 6pm would not work, but if I was able to get the car at 5:45pm (15 minutes earlier) it would be done. When I arrived at 5:45 the car was still on the lift and continued to be worked on until 6:15. Clearly they did not want to stay until the posted hours of business. Once paid for I pulled onto the highway only to look down and see the air bag light was still on. The whole point, $900 later, was to get the air bag fixed which they failed to do! I turned, and 5 minutes later when I pulled back into the service lot everyone from the service team was gone. I was told I would need to come back the next day. Having been in the service industry for some time I can say with total confidence there are multiple things wrong with how Dick Hannah Kia Of Vancouver does business. Not only is there a complete lack of follow-up by any of the employees, but when the customer has to follow up on their own, or make multiple attempts to get information, they get defensive and accuse the customer of being too demanding. Another issue that is apparent, is a massive bottle neck in the information chain. For some reason only the agent who checked you in can assist you. If they are gone nobody else can tell you anything about your car until that original “check-in” agent is back. It has been way too difficult to get what I consider normal, relatively simple service for our car here. Going forward I will be taking my car to Ron Tonkin Kia in Gladstone even if it involves an additional hour drive. In the end, the service team of Dick Hannah Kia Of Vancouver is either incapable or incompetent neither of which are good. More

Brand new Kia Optima in our price range great service My fiancé and I were looking to get a new car for cheaper car payments and a fuel efficient car, Bob Snyner hooked us up with a brand new 2017 Kia Opt My fiancé and I were looking to get a new car for cheaper car payments and a fuel efficient car, Bob Snyner hooked us up with a brand new 2017 Kia Optima in the right price range. We love our new car and very happy with Bob Snyder and would reccomend him to anyone he is very patient and listens to what you want. More

comfortable This is the forth Kia that our household has purchased from Dick Hanna. We worked with Jon Pelley for all of our vehicles. He is the reason why we wen This is the forth Kia that our household has purchased from Dick Hanna. We worked with Jon Pelley for all of our vehicles. He is the reason why we went to Dick Hanna. Lucas Davidson was the third salesperson that Jon had us work with. He was friendly and extremely helpful thru the whole process. More

Dick Hannah Kia Have purchased last 5 cars here. Have been extremely happy with Dick Hannah. David Holt was outstanding and helpful. He was extremely interested in wh Have purchased last 5 cars here. Have been extremely happy with Dick Hannah. David Holt was outstanding and helpful. He was extremely interested in what we wanted. We highly recommend him. More

Positive experience David Holt was very friendly. He knew we wanted a new car and let us test drive the Kia Soul. I would recommend him to future buyers. I was very inter David Holt was very friendly. He knew we wanted a new car and let us test drive the Kia Soul. I would recommend him to future buyers. I was very interested in Apple CarPlay and he helped us set that up. I was happy with the attention he gave us. More

Beyond exceptional experience. My husband and i were really dreading the whole care buying process. Our car was totaled and we needed a car ASAP, as we are a 1 car family. Jon Pell My husband and i were really dreading the whole care buying process. Our car was totaled and we needed a car ASAP, as we are a 1 car family. Jon Pelley from Dick Hannah KIA made our experience not only pleasant, but went the extra mile to make sure we received exactly what we wanted. We would HIGHLY recommend working with Dick Hanna. And ask for Jon, he and his associates seriously treat you like family... The Jones's More

Professional and friendly My wife and I received great service from Dick Hannah Kia. We found what we were looking for and was in and out with a new Forte in no time. Thank you My wife and I received great service from Dick Hannah Kia. We found what we were looking for and was in and out with a new Forte in no time. Thank you. More

AMAZING Jon Pelley is awesome. Worked sooo hard to get me the best car possible. Stayed in my price range and was super supportive throughout the whole experi Jon Pelley is awesome. Worked sooo hard to get me the best car possible. Stayed in my price range and was super supportive throughout the whole experience. I will never go anywhere else for car buying. Always have had a great time with Dick Hannah. Quick and painless car buying process :D More

Nick Sisson was our great and amazing car salesperson. I contacted Dick Hannah on line and Nick contacted me and we had arrangements set up to test drive/look at a possible purchase. Never felt pressure I contacted Dick Hannah on line and Nick contacted me and we had arrangements set up to test drive/look at a possible purchase. Never felt pressured by him and all our questions were answered without hesitation. He worked very hard to get us into a safe/reliable vehicle. More

Excellent, low pressure sales experience I recently bought a new Kia Niro from Dick Hannah Kia. The sales experience was low pressure and I came in multiple times to test drive before making I recently bought a new Kia Niro from Dick Hannah Kia. The sales experience was low pressure and I came in multiple times to test drive before making a decision. Lucas was very helpful and helped focus on what I needed from my vehicle instead of just trying to get me to buy something expensive. The standard upsells were reasonable and reasonably priced, and not pushed too hard. I came away from this experience without a single complaint. More