Dick Hannah Kia

I had a great experience working with sales rep Koda. He was not pushy in any way and he even accommodated me by staying late so I could take my time inspecting and testing my new 2015 Ford F-150 Lariat He was not pushy in any way and he even accommodated me by staying late so I could take my time inspecting and testing my new 2015 Ford F-150 Lariat . I had a great experience with Kelsey the finance director as well, however a few weeks after purchasing the truck my moonroof broke and my dealings with the service dept has been absolutely terrible . It was decided that it would be completely replaced under warranty, that I paid for . My truck was initially brought it for a warranty repair at Dick Hannah Kia service . After 3 trips back and forth , because they supposedly didn’t get enough parts to complete the repair, I found that they had damaged my leather seat and the roof by the moonroof they were replacing .after a solid week of calling and trying to get ahold of Alex , the service director , I called Kelsey because she is the only one who returns calls or emails. She helped me finally get ahold of Alex , the service director. I told him of the damages and he apologized and assured me that any and all damage would be fixed . On the fourth trip back to pick it up they told me the detail shop could not fix the minor damage they had caused to my seat unless I wanted a big ugly patch. B.S! That could have easily been replaced for about 300 dollars or taken to a professional upholstery shop for touch up . They did absolutely nothing instead . A massive dealership group such as Dick Hannah absolutely has the means to make it right but they just chose not to keep their word . They also have returned my truck much dirtier than when they received it, multiple times . This is by far the worst customer service I have ever experienced. They are dishonest and surely don’t care about their customers after they get your money for the vehicle . I would think again before choosing anyone affiliated with Dick Hannah dealerships. They surely don’t ” believe in nice” or believe in fixing damages they caused to customer vehicles . I sincerely appreciate Koda and Kelsey but that’s where it ends . I am extremely disappointed in the treatment of my truck and myself , as a customer . I hope someday they change their ways and become respectful towards their customer base. More

Anthony Hernandez did a awesome job his follow up was on spot. He is a wonderful person to buy a kia from. He valued us as people first and made the process enjoyable. Thank you all, especially Anthony. spot. He is a wonderful person to buy a kia from. He valued us as people first and made the process enjoyable. Thank you all, especially Anthony. More

I knew from the beginning that I was in good hands at with Anthony at Dick Hannah Kia Dealership. They did not have the Kia Seltos that I wanted. We were guided to a comfortable place to sit while Anthon with Anthony at Dick Hannah Kia Dealership. They did not have the Kia Seltos that I wanted. We were guided to a comfortable place to sit while Anthony looked on the computer to see what their new shipment might bring. A new 2023 Seltos EX was due to arrive on June 26, around 10 days later. It was a beautiful blue color and was equipped with everything I wanted. I had been looking for that car everywhere. I told him I wanted it. He communicated often and said he would call as soon as it arrived. True to his word, he called this AM and I will be picking up the car tomorrow, June 24th! I could not be happier!! More

Thank you to Curt and Kelsey for a great car buying experience! They were able to work with us and get us what we wanted quickly. Both very kind and knowledgeable! experience! They were able to work with us and get us what we wanted quickly. Both very kind and knowledgeable! More

My salesman Anthony Hernandez was a pleasure to deal with. He is a great salesperson and an asset to your dealership. I can’t stand the typical car buying process and the only reason I purchased a vehic with. He is a great salesperson and an asset to your dealership. I can’t stand the typical car buying process and the only reason I purchased a vehicle was because of Anthony. Otherwise, I would have walked out. More

This was a great place . No pressure to buy from the sales man, he was friendly,and very helpful. He searched with us until we found the perfect car for our family. No pressure to buy from the sales man, he was friendly,and very helpful. He searched with us until we found the perfect car for our family. More

My sales rep was extremely excellent. Covered the steps of buying my Sportage. All the people at Dick Hannah were smiling and helpful. I’ve returned several times to ask what these button Covered the steps of buying my Sportage. All the people at Dick Hannah were smiling and helpful. I’ve returned several times to ask what these buttons do.. and ask questions.. they all were great!!! This is my 2nd New Car in my life and the experience at Dick Hannah was inspiring and easy.. I was surprised how Exciting it was to buy my New Sportage. It was a upgrade from my KIA Soul, which I loved but now there’s a new love in my life… THANK YOU Dick Hannah.. A special thanks to Anthony my sales person.. so helpful and always smiling.. More

Buying my car was a lovely experience! Everyone was so friendly, attentive and helpful. I felt very comfortable with the sales staff and all my questions were answered. I feel I definite Everyone was so friendly, attentive and helpful. I felt very comfortable with the sales staff and all my questions were answered. I feel I definitely got the right car for me. More

It was nice pleasure to buy at dick Hannah Kia our sales person was very good at tilling all the stuff about the car and showing all the things too love the color and the stuff person was very good at tilling all the stuff about the car and showing all the things too love the color and the stuff More

Extremely positive, friendly, and enjoyable purchasing experience! Steve was a great salesperson. Highly recommended dealer! Thank you! experience! Steve was a great salesperson. Highly recommended dealer! Thank you! More