Dick Hannah Kia

Curt was amazing! He knew exactly what I was looking for based on my style and my needs. He knew what I liked and didn’t like. Not to mention, he made sure my car was He knew exactly what I was looking for based on my style and my needs. He knew what I liked and didn’t like. Not to mention, he made sure my car was ready to go when I was ready to pick my car up. Always Greeted with a smile and I never felt pressured to buy something I didn’t want. I would definitely purchase from him again and refer everyone I know who is looking for a vehicle. ⭐️⭐️⭐️⭐️⭐️ 5 stars. More

I was very impressed with Dick Hannah Kia dealership and especially with salesman, Matt Favre! I made an appointment with Matt to test drive a 2022 Kia Forte LXS. I expected the process of buying my next ca especially with salesman, Matt Favre! I made an appointment with Matt to test drive a 2022 Kia Forte LXS. I expected the process of buying my next car to be long and painful so I was not looking forward to it and had my guard up when I got to the dealership. I am happy to say that Matt put me at ease, was very knowledgeable, and respected my time as I was in and out within 2 hours and drove away in my new car knowing that I got a great deal! Matt checked in with me two days later to ask if I was enjoying my new car and offered to answer any questions I may have. Working with Matt and Finance Manager, Dave Wakeman, was a pure pleasure! More

The buying process was just fine. Lot of promises made around customer care that haven't materialized after I made my purchase. I was lucky to be able to get a hybrid at this time, bu Lot of promises made around customer care that haven't materialized after I made my purchase. I was lucky to be able to get a hybrid at this time, but there was very little effort from anybody at the dealership to try and make it a good deal. It took three (!) separate calls to the dealership when I initially wanted to buy the car before I was able to get enough information to actually reserve anything, followed by a strange mistake in the process while I was there (I was shown the wrong car initially because the VINs got mixed up), and was pressured to leave a good review of the service before even leaving. Pro-tip to sales and management: don't ask for surveys from buyers that are still there, it's pressure in the middle of an already stressful process. David in finance was great and felt like the most honest person I talked to there. We had to walk back in several times to find out about missing floor mats before finding out that they were out of stock and would have to mail them -- but they would've been happy to let me walk out without them is the vibe I got. I was able to exchange money for a car at a bare minimum, but the customer care could use a lot of work. I'll likely look somewhere else for my next purchase. More

Best car buying experiance we have had! It is super hard right now with low inventory, and we were in a time crunch to find a vehicle. We wanted the Carnival but the inventory has been prac It is super hard right now with low inventory, and we were in a time crunch to find a vehicle. We wanted the Carnival but the inventory has been practically zero in our area. Well D. Hannah Kia had one, we called and they were so sweet to wait for us while we battled rush hour traffic to get there. Everyone was so sweet and considerate. The dealership is nicely laid out with comfortable seating. Seems like a small thing but it always feels weird having the cars in the middle of the main room, feels stark. They don't have that, instead you have a nice seating area. A+. Sedric our salesman was phenomenal. So kind, gave all the info we wanted but also kept a good pace knowing we had a limited time and a baby to get home to. The financial part was awesome, easiest we have ever had, and options were offered to us without being pushy. We plan to have this car for a long time but highly recommend and will be going back to them! More

The dealership does a very good job from start to finish, I've bought four cars from them now and will always come back I've bought four cars from them now and will always come back More

From start to finish Anthony & Maurice took EXCELLENT care of us! We would purchase another vehicle from here in a heartbeat! Thank you for the exceptional service we will surely be sending friends & fam care of us! We would purchase another vehicle from here in a heartbeat! Thank you for the exceptional service we will surely be sending friends & family your way! More

I had a great experience working with sales rep Koda. He was not pushy in any way and he even accommodated me by staying late so I could take my time inspecting and testing my new 2015 Ford F-150 Lariat He was not pushy in any way and he even accommodated me by staying late so I could take my time inspecting and testing my new 2015 Ford F-150 Lariat . I had a great experience with Kelsey the finance director as well, however a few weeks after purchasing the truck my moonroof broke and my dealings with the service dept has been absolutely terrible . It was decided that it would be completely replaced under warranty, that I paid for . My truck was initially brought it for a warranty repair at Dick Hannah Kia service . After 3 trips back and forth , because they supposedly didn’t get enough parts to complete the repair, I found that they had damaged my leather seat and the roof by the moonroof they were replacing .after a solid week of calling and trying to get ahold of Alex , the service director , I called Kelsey because she is the only one who returns calls or emails. She helped me finally get ahold of Alex , the service director. I told him of the damages and he apologized and assured me that any and all damage would be fixed . On the fourth trip back to pick it up they told me the detail shop could not fix the minor damage they had caused to my seat unless I wanted a big ugly patch. B.S! That could have easily been replaced for about 300 dollars or taken to a professional upholstery shop for touch up . They did absolutely nothing instead . A massive dealership group such as Dick Hannah absolutely has the means to make it right but they just chose not to keep their word . They also have returned my truck much dirtier than when they received it, multiple times . This is by far the worst customer service I have ever experienced. They are dishonest and surely don’t care about their customers after they get your money for the vehicle . I would think again before choosing anyone affiliated with Dick Hannah dealerships. They surely don’t ” believe in nice” or believe in fixing damages they caused to customer vehicles . I sincerely appreciate Koda and Kelsey but that’s where it ends . I am extremely disappointed in the treatment of my truck and myself , as a customer . I hope someday they change their ways and become respectful towards their customer base. More

Anthony Hernandez did a awesome job his follow up was on spot. He is a wonderful person to buy a kia from. He valued us as people first and made the process enjoyable. Thank you all, especially Anthony. spot. He is a wonderful person to buy a kia from. He valued us as people first and made the process enjoyable. Thank you all, especially Anthony. More

I knew from the beginning that I was in good hands at with Anthony at Dick Hannah Kia Dealership. They did not have the Kia Seltos that I wanted. We were guided to a comfortable place to sit while Anthon with Anthony at Dick Hannah Kia Dealership. They did not have the Kia Seltos that I wanted. We were guided to a comfortable place to sit while Anthony looked on the computer to see what their new shipment might bring. A new 2023 Seltos EX was due to arrive on June 26, around 10 days later. It was a beautiful blue color and was equipped with everything I wanted. I had been looking for that car everywhere. I told him I wanted it. He communicated often and said he would call as soon as it arrived. True to his word, he called this AM and I will be picking up the car tomorrow, June 24th! I could not be happier!! More

Thank you to Curt and Kelsey for a great car buying experience! They were able to work with us and get us what we wanted quickly. Both very kind and knowledgeable! experience! They were able to work with us and get us what we wanted quickly. Both very kind and knowledgeable! More