Dick Hannah Kia

I have bought many cars in my 74 years of life and I have never met a dealer sales representative that is as special as Don Martin. he gave us ample time to visit with him in a friendly courteous manner, giv never met a dealer sales representative that is as special as Don Martin. he gave us ample time to visit with him in a friendly courteous manner, giving us time to make our selection and went overboard to find what we were looking for. We wanted a KIA Amanti, we wanted the Pewter Beige he found it in Kirkland Washington and had it delivered to Vancouver WA. It was just what we wanted. I am very, very pleases and will highly recommend Don Martin, Steve, Kurt and the entire staff at Dick Hanna KIA, We received not only friendly courteous service, but we were treated with the utmost respect and definitely a caring attitude was present with the entire staff. Don introduced us to everyone including the maintenance shop. Don Martin is an outstanding asset to Dick Hanna KIA, and the staff there is outstanding. We did not only feel we were treated well as a customer, we were treated as if we were family members that received treatment of ROYALTY. It was a pleasure to visited Dick Hanna KIA and we received a great deal for our Amanti. What a great Car and what a great sales person and crew. Thanks Cliff & Betty Taylor. By the way we traded in our 2006 KIA Optima again satisfied with the deal. More

I shopped online because I hate pulling into a lot to view cars and have to ward off waiting salesmen. You can view online, get quotes and then the best man with the best deal and the best personality w view cars and have to ward off waiting salesmen. You can view online, get quotes and then the best man with the best deal and the best personality wins right? Well that is the way it was for Dick Hannah Kia in Vancouver, WA. My online salesman was "Steve Davis" His left hand person was Stephanie (person in the background telling him I emailed again and again) then the General Manager "Rachel Smith" besides doing the okays for the bargaining she also was the one that filled up my tank and washed it for me. Then there was the final paperwork man Curt who was efficient at what he did and had me out of there in record time. His trainer for the extras you buy after you buy a car was team sales manager "Dave Cady." The whole thing was a major stress less situation mostly and I am one stressed out person when it comes to spending money. They were more of a family of people working together than all the dealerships I have dealt with since my younger days of going to my dad's favorite car dealership and even a few of my own growing up. Got to tell you folks. Steve Davis is straight up. No lies. No hidden charges. What he promises, he delivers. No kidding. Thanks Dick Hannah Kia! Sincerely, Phil Nahhas Oregon More

We were pleased that the price quoted on the phone was exactly what we were offered when we visited the dealership. Employees were professional and courteous. We are from Oregon, but will definitely vis exactly what we were offered when we visited the dealership. Employees were professional and courteous. We are from Oregon, but will definitely visit Dick Hannah for our next car purchase. We will also refer friends and family to Dick Hannah. More

My wife and I started looking for a Kia Sedona minivan via the internet on Sunday and drove one home Friday night. We were a bit apprehensive about shopping for a new vehicle due to several past dealings via the internet on Sunday and drove one home Friday night. We were a bit apprehensive about shopping for a new vehicle due to several past dealings with dealerships. I must say having bought our new Kia Sedona from Mike Ragsdale at Dick Hannah KIA was a very positive experience. Mike was very thorough in showing both my wife and I all of the features and in going over all of the safety features of our new Kia with us. Dick Hannah KIA went the extra mile to get us the exact vehicle we wanted. For a professional and very pleasant automotive purchase experience I highly recommend you call or visit Mike Ragsdale at Dick Hannah KIA. More

This is the second car I have bought from Dick Hannah. This is the second car I have bought from Dick Hannah. Both purchases have been a very pleasant experience. Peter Gregg was our salesman. He wa This is the second car I have bought from Dick Hannah. Both purchases have been a very pleasant experience. Peter Gregg was our salesman. He was very knowledgeable and pleasant to deal with. He was very thorough when explaining the features of our new Kia, as well as the maintenance and the Warranty information. I was very satisfied with the total buying experience including the final price of the vehicle. I would highly recommend to anyone to buy their next vehicle from Dick Hannah Kia. More

I went to Dick Hannah Kia to look at a truck I had seen online, and to give them the opportunity to make up for overcharging me for the car I had bought the year before. I ended up with a VW Touareg with online, and to give them the opportunity to make up for overcharging me for the car I had bought the year before. I ended up with a VW Touareg with about 5oK miles. 3 days after purchase the car is out in the rain and starts acting up, engine light on, tach all over the place, running rough, no power. Bring back to dealer - they first tell me it will cost about $150 JUST TO DIAGNOSE THE PROBLEM. They diagnose 'corroded coil' which would cost me $250 to fix. Recommend replacing all coils for $600. Dealer takes no responsibility for this - says since it happened while I had car it was my responsibility. (like I caused corroded coils in 3 days? Sure.) Reminds me I should have purchased the extended warranty. They're selling me a car in Washington state that can't get wet? Luckily the deal hadnt been completed yet I gave them back the car. I suspect it has a history of having been in a flood. They will take the $250 out of the $500 downpayment they're refunding. Gee thanks. No attempt to make it right. So much for "customer for life" - I'm done with Dick Hannah. I'm going back to my Toyota dealer who backs up the cars they sell. Oh in addition - when I put the down payment down I wrote two checks, the second to be cashed Jan 10th. They sent that right to the bank and it bounced of course, and the bank charged me $40 for the returned check charge. Just a little salt on the wound. More

Terri and Justin were excellent to deal with. Terri worked until she found just the right car that we wanted -- color and amenities. She walked right into their lot and drove it up to the door - we kne worked until she found just the right car that we wanted -- color and amenities. She walked right into their lot and drove it up to the door - we knew it was the one for us! Rachel, the general manager at Dick Hannah Kia, visited us personally to see that we were satisfied with the wonderful deal they made us. Dick Hannah Kia and Terri Scott, salesperson, are HIGHLY RECOMMENDED when you decide to get your gas-saver, fun car! More

This is my second buying experience with Dick Hannah Kia, and they continue to impress me with their attention to customer needs, and professionalism. Steve and Rachel found us the right vehicle, and worked and they continue to impress me with their attention to customer needs, and professionalism. Steve and Rachel found us the right vehicle, and worked hard to get us the price that fit our budget. This is an outstanding organization. Their quality is consistent no matter where you go. I will certainly buys from them again, and I highly recommend them for any make or model. More

My Husband and I visited the Vancouver Hazel Dell location to disguss getting a car loan. The previous day, we were comstantly on the phone with the "Dick says yes" team going over what we needed to location to disguss getting a car loan. The previous day, we were comstantly on the phone with the "Dick says yes" team going over what we needed to bring to our meeting. The Folks we spoke with seemed very helpful and professional. They told us we qualified for a loan. Soon after we arrived for our meeting, everything changed. The Car salesmen insisted on showing us a car that was way out of our budget and not even the type of car we were looking for. We told him repeadily that we were not interested in that type of vehicle and that we needed something a little more affordable. He tried pushing all these technicalities on us as if it would intimidate us to give in to the unreasonable offer. After politely refusing the offer several times, his attitude got even worse. He started asking questions like "well, where else are you going to find a car at this price?" and " you must not care about your credit, huh?" We were appalled with the nerve this kid had. Finally, After he was done arguing with us he turned his back and walked into the office without saying a word. No "thanks for coming in" or "sorry it didn't work out". Nothing. Not only did the helpfulness and professionalism not carry over to the meeting but even worse. We were offended and humiliated for no reason what so ever. We stayed respectful and polite during the enitre process and we were simply taken advantage of. I absolutely learned a lesson and I wouldn't wish this experience on anyone. So please, save your time and effort and shop elsewhere. More

I guess you could say that I was very skeptical and adamant about buying a car (especially it being my first time). But the moment I stepped into Dick Hannah's dealership and was greeted by Mike Ragsda adamant about buying a car (especially it being my first time). But the moment I stepped into Dick Hannah's dealership and was greeted by Mike Ragsdale and Austin, they quelled any anxieties that I had beforehand. They were great at handling any concerns and in the end, I drove off the lot in my very own new car. Thanks to Mike's team at the Dick Hannah dealership. More