Dick Hannah Jeep

This was my first car buying experience and it went very well. I'm a pretty indecisive person, but Jim didn't make me feel like I was a waste of his time. He was very patient and spent a lot of time helping well. I'm a pretty indecisive person, but Jim didn't make me feel like I was a waste of his time. He was very patient and spent a lot of time helping me to make the best decision. He encouraged me to test drive several vehicles so I could make an informed choice and never pressured for an immediate decision. People were asking me how my experience went, thinking it was probably the stereotypical car buying experience, but I am confident in telling them that it went great and that Jim is definitely the salesman to ask for!! More

Overall great experience buying a new car, which is not always the case. Attentative, helpful sales & finance staff. Our salesman, Mel, was very friendly and eager to help us as much as possible. I can't r always the case. Attentative, helpful sales & finance staff. Our salesman, Mel, was very friendly and eager to help us as much as possible. I can't recall the finance kid or Managers names, but they were also friendly and non-pressuring. None of the haggling over price or interest rate - we negotiated, but it was very reasonable and fair. Totally going back when one of our other vehicles needs to be replaced. Thanks! More

Keith Black was the best car salesman we have ever worked with. He was respectful, something we find lacking in most businesses today. We will recommend him to all our friends! with. He was respectful, something we find lacking in most businesses today. We will recommend him to all our friends! More

To: Dick Hanna Jeep I would like to take this To: Dick Hanna Jeep I would like to take this opportunity to say thanks to your diligent staff. I would also like to especially thank Steve Bushe To: Dick Hanna Jeep I would like to take this opportunity to say thanks to your diligent staff. I would also like to especially thank Steve Bushey our sales rep. In need of a newer vehicle my wife and I used the 3 step approach. Step one is the standard internet search while using the Kelly’s Blue Book (Price evaluation guide) as a price comparison model. Having searched through many web sites and observed many different new and used vehicles, with varying prices and options my wife and I finally decided on what we wanted in a vehicle. We then began Step two; the physical door to door canvassing search. Having already purchased a jeep previously we were adamant about getting a newer jeep at a fare price. Having decided to leave the dealers for last, mainly because of their history of approaching each sale with high pressure sales tactics and substandard financing, we began by canvassing the smaller lots first. I have to say though the smaller lots tactics were a whole lot worse. The smaller lots greeted us with the old bait and switch routine way too often. Instead of saying they didn’t have any jeeps they just tried persuading us to by a different vehicle all together. When we didn’t get the bait and switch we were met with overpriced Stock and attempts at padding the costs. Tiring of the smaller lots antics we decided to give Dick Hanna a try. We were presently surprised when we were warmly greeted by Steve our sales rep, with no pressure involved. Informing him of what we were looking for he immediately informed us that Dick Hanna my not have what we were looking for but we could browse anyway. Within minutes we found the jeep we had been looking for. Keep this in mind please for those who are pet owners we purchased this vehicle because of paw prints. That is correct paw prints. Out of all the vehicles on the lot ours was the only one that had cat paw prints running down the hood. WE are cat owners and took it as a good sign. There was no sticker price on the Jeep but we wanted it anyway. Steve left and returned in less than a few minutes with Dick’s offer for the jeep. Unbelievably it was an exact match to Kelly’s pricing for the jeep. We had the finances to pay cash for the jeep but we decided to go the financing route instead. Within minutes we were financed with a very reputable financier and out the door with a new jeep. Once again my wife and I would like to say thanks to Dick Hanna, Staff and Especially to Steve for his patient understanding and quick work on our behalf. So if you’re ever in the market for a new or even good used jeep, stop by Dick Hanna and ask for Steve. Steve did right by us and I am sure he will do right by you as well. Thanks. Vernon and Jennifer Black More

Our experience with Dick Hannah Jeep was awesome. We looked at some Jeeps on line, e-mailed some questions, and Shawn called back within minutes to help us start our buying process. The next day we went looked at some Jeeps on line, e-mailed some questions, and Shawn called back within minutes to help us start our buying process. The next day we went in to test drive with Steve B. and within about an hour we were driving home in our new Patriot. Very easy and stress free. Steve was very helpful and family oriented. An extremely valuable salesman. More

I had a great buying experience at Dick Hannah Jeep. Louise set me up with the internet price and when I went to the dealership Keith took the reignes and helped finalize the deal. Louise set me up with the internet price and when I went to the dealership Keith took the reignes and helped finalize the deal. More

I flew from Medford, OR. just to purchase my new Jeep at Dick Hannah Jeep. I first came across my new Jeep on Craigslist. I sent an email inquiry that was promptly replied to. I was hooked up with a new Dick Hannah Jeep. I first came across my new Jeep on Craigslist. I sent an email inquiry that was promptly replied to. I was hooked up with a new car salesman named Mel. Mel was outstanding. I was quoted a low price and when I got to the dealership the price I was promised was exactly what I paid. Mel even picked me up from the Portland Airport in my new Jeep. I know for a fact the next time I buy a vehicle I will be checking with Dick Hannah CDJ first. More

Dealer contacted me after Truecar.com quote. Was provided a good price right off teh bat. First visit I was handed off to multiple sales guys. Second visit I was assigned to one sales guy. We completed the d a good price right off teh bat. First visit I was handed off to multiple sales guys. Second visit I was assigned to one sales guy. We completed the deal with no funny business. Not too much pressure buy. New car supplied with full tank of gas. More

I stopped by to look at Jeep Overland colors and MEL came up to assist me - I explained I was working with Fleet - but he said that was fine, how could he help - so MEL spent over a half hour with me showing up to assist me - I explained I was working with Fleet - but he said that was fine, how could he help - so MEL spent over a half hour with me showing me the different Jeep SUV colors, let me do a test drive, he got me a brochure - etc., etc. That was an extremely thoughtful jesture on MEL's part - taking his valuable time to help another Salesman's client. Mel definitely does the "above and beyond" - when it comes to Customer Service which I feel is more important than ever these days. You're a very lucky Dealership to have someone as special as Mel - because the customer won't forget his customer service and his great personality! Great job MEL - thanks for all the help you gave me the other night - and I won't forget you when I hear someone is looking for a Jeep..................go MEL go! Judy M. More

This is my first new car purchase, and I was pleasantly surprised throughout the experience working with Dick Hannah. I started through the internet sales department, exchanging e-mails with Louise Oates. surprised throughout the experience working with Dick Hannah. I started through the internet sales department, exchanging e-mails with Louise Oates. She provided very competitive quotes and I didn't feel the need to negotiate on price. It was refreshing having that element settled before I set foot on the dealer floor, and the biggest reason I chose Dick Hannah over other dealerships. When I did visit the showroom, I test drove a couple of vehicles to make sure all of my internet research translated to a car I would be happy with in real life. The salesman helping me, Jim Devalla, was a down-to-earth guy, not at all the stereotype of a wheeler-dealer car salesman. I would ask for him by name. Joseph gave me a fair quote on a trade-in that I declined, then set up financing at a rate that was too good to pass up. I've been putting off buying a new car because of my understanding of the typical car-buying experience, with haggling, "I'll have to check with the floor manager," "what do I need to do to get you in a car today?". This transaction had none of that, just a fair price from the start, and overall it was actually a fun experience. More