Dick Hannah Jeep

This delearship is an absolute nightmare to deal with. They are horrible liars and manipulaters. They will rip you off in every way they possibly can. They sold a disabled single mother a piece of crap ca They are horrible liars and manipulaters. They will rip you off in every way they possibly can. They sold a disabled single mother a piece of crap car under false pretences that any issue it had would be covered under the warranty for 4 years. Since I bought it it has costed me multiple thousands of dollars in repairs and lost wages due to it constantly needing work and being in the shop. Its still not even in a safe condition even after pouring thousands into it over these past 5 months. I now have no airbags or horn. Which led to my physical injury when i got hit. It needs brakes and an alignment and a new ignition and keys to match it, it had bad struts and physical damage that was hidden by sharpies and some sort of temporary sealant on the interior damage that wore off in 2 months. The dang door handles are falling off, but it's still not covered. Nothing is covered. I'm just paying $40,000 for a $26,000 car. The only thing covered by the warranty was the ignition. I still dont even have keys to match it because that wasn't covered. Just the ignition itself, even though I'd already payed hundreds out of pocket to get keys for the bad one. I can't afford them again. Its been 5 months and they still haven't even given me the paperwork to prove ownership so I can't even do anything about the accident. My child and I will probably die or wish we were dead if we get hit because there are no airbags. I can't even register it because they won't give me the paperwork so I've been driving illegally because I can't afford to keep buying temporary plates. Im still trying to get the warranty to pay what they promised for the ignition so I dont have to pay even more thousands for that too. They have lied and avoided 90% of my calls about these issues. After 4 months of this xxx costing me thousands of dollars on top of the car payment, they agreed to trade it for something with the quality they promised in this one. But now that it's been hit they dont want to do it. They want me to pay even more for something of even worse quality. Regardless of the fact that the other driver was at fault and I now have proof the airbags dont work. A $26,000 car is now costing me nearly $40,000. Which is more than i make in 2 entire years. They saw a struggling single mother come through their door and could not resist the opportunity to screw over someone who lacked the resources to do anything about it. DO NOT BUY HERE. Since I bought this xxx i have been told so many horror stories of this place screwing over struggling people. They seem to target mothers in particular. These "people" do nothing but play dumb and gaslight you about all the issues the vehicle they sell you has. They lie about the warranty. They lie about reimbursements They lie about trying to make things right. They are horrible selfish people. More

This delearship is an absolute nightmare to deal with. They are horrible liars and manipulaters. They will rip you off in every way they possibly can. They sold a disabled single mother a piece of crap ca They are horrible liars and manipulaters. They will rip you off in every way they possibly can. They sold a disabled single mother a piece of crap car under false pretences that any issue it had would be covered under the warranty for 4 years. Since I bought it it has costed me multiple thousands of dollars in repairs and lost wages due to it constantly needing work and being in the shop. Its still not even in a safe condition even after pouring thousands into it over these past 5 months. I now have no airbags or horn. Which led to my physical injury when i got hit. It needs brakes and an alignment and a new ignition and keys to match it, it had bad struts and physical damage that was hidden by sharpies and some sort of temporary sealant on the interior damage that wore off in 2 months. The dang door handles are falling off, but it's still not covered. Nothing is covered. I'm just paying $40,000 for a $26,000 car. The only thing covered by the warranty was the ignition. I still dont even have keys to match it because that wasn't covered. Just the ignition itself, even though I'd already payed hundreds out of pocket to get keys for the bad one. I can't afford them again. Its been 5 months and they still haven't even given me the paperwork to prove ownership so I can't even do anything about the accident. My child and I will probably die or wish we were dead if we get hit because there are no airbags. I can't even register it because they won't give me the paperwork so I've been driving illegally because I can't afford to keep buying temporary plates. Im still trying to get the warranty to pay what they promised for the ignition so I dont have to pay even more thousands for that too. They have lied and avoided 90% of my calls about these issues. After 4 months of this xxx costing me thousands of dollars on top of the car payment, they agreed to trade it for something with the quality they promised in this one. But now that it's been hit they dont want to do it. They want me to pay even more for something of even worse quality. Regardless of the fact that the other driver was at fault and I now have proof the airbags dont work. A $26,000 car is now costing me nearly $40,000. Which is more than i make in 2 entire years. They saw a struggling single mother come through their door and could not resist the opportunity to screw over someone who lacked the resources to do anything about it. DO NOT BUY HERE. Since I bought this xxx i have been told so many horror stories of this place screwing over struggling people. They seem to target mothers in particular. Im not calling you again. I've already wasted hours and hours of my life calling you.There's no way you did any inspections on that car before you sold it and if you're really trying to claim you did, you need to fire people. This car has had way too many issues in way too short of a time to fall for any lies that it was great before you sold it to me. Since the very next day this car has been nothing but problems. You sold it to me without keys and made me drive 75 miles, one way, 75 back, 4 hours round trip, to get them. You told me you'd reimburse me for that and I never saw a cent. This company is all lies. I'm done fighting with you just to be lied to again and again. Just got off the phone with Joe, who is an absolute moron. He tried to gaslight me in every single way his tiny little brain could think of. He even tried to change the subject amd accuse me of acquiring my current job under false pretences. He agreed with everything I said was wrong with the vehicle then immediately tried to backtrack and say he did not. This is why I've always recorded conversations with this dealership. They are horrible people. He got very very upset when i informed him of the videos I've posted since the very first day I've dealt with this company amd their unending lies. He has no idea how car insurance works at all. Hes pathetic. More

Bill F. And Brian C., both of them were very accommodating, they made me feel comfortabable, this was my first vehicle purchace from a dealership, i will ret And Brian C., both of them were very accommodating, they made me feel comfortabable, this was my first vehicle purchace from a dealership, i will return for my next purchase More

Bill Farra is wonderful to work with; just purchased a 2023 RAM 1500 this is my third vehicle; Bill has been my salesman for each vehicle. We all want to experience a GREAT transaction when purchasing a 2023 RAM 1500 this is my third vehicle; Bill has been my salesman for each vehicle. We all want to experience a GREAT transaction when purchasing a vehicle. Bill is a is a top-notch salesman with many years of experience; he is extremely knowledgeable (which I appreciated), kind, patient and most of all NOT pushy. I will be back. Thank you, Bill More

Bill Farra is great to work with. Everyone at the dealership did good job at taking care of business and helping me purchase the vehicle I wanted. Everyone at the dealership did good job at taking care of business and helping me purchase the vehicle I wanted. More

With Bill’s guidance I found exactly what I was looking for the day we stopped in. He is knowledgeable, not pushy and felt like spending time with an old friend! Great guy and I love my new Jeep! for the day we stopped in. He is knowledgeable, not pushy and felt like spending time with an old friend! Great guy and I love my new Jeep! More

Had an outstanding buying experience this week. Searching for a flat towable vehicle has proven challenging. My sales rep, Hillary Ton and others helped me find the PERFECT car. I am thrilled! Hig Searching for a flat towable vehicle has proven challenging. My sales rep, Hillary Ton and others helped me find the PERFECT car. I am thrilled! Highly recommend. More

Bought a new Wagoneer in 2022. Had issues with the heated seat on the driver's side in 2023. What a fiasco to get it fixed it was. After about 5 trips to get it fixed they finally Had issues with the heated seat on the driver's side in 2023. What a fiasco to get it fixed it was. After about 5 trips to get it fixed they finally decided to replace the whole heating element. After that final trip we get home and notice they didn't stitch the seat entirely and was coming apart. It took an email to the service manager to get it fixed. Fast forward to now and we have the same problem on the other side, took it in and they said they were going to order parts and notify us when they come in. Noone called after weeks so my wife called and was told parts were in and to set up an appointment. My wife has called 9 times with no answer to the service department and has left multiple messages. Still waiting for a response. Worst customer service I have ever experienced from a dealership after spending 85K on a vehicle. Apparently customers don't matter to the service department. More