Dick Hannah Honda

Great customer service! Richard was amazing and hooked us up! No gimmicks, no games, and no BS! I left there feeling like a new woman in my brand new car!! Thank you Richar Richard was amazing and hooked us up! No gimmicks, no games, and no BS! I left there feeling like a new woman in my brand new car!! Thank you Richard! More

Excellent service Purchased a new car with minimal disruption to our day excellent customer service. The staff was very knowledgeable about the 🚘 allowing us the mak Purchased a new car with minimal disruption to our day excellent customer service. The staff was very knowledgeable about the 🚘 allowing us the make the best possible choice CEO for our family More

Excellent Have had my service there for the last Two years and they always explain what they have done or you need doing. Service is great. Have had my service there for the last Two years and they always explain what they have done or you need doing. Service is great. More

Horrible customer service day 1 & day 2 Went to dick Hannah because they had the car I was looking for. The first day "Ben" found out I was working with my credit union and his whole demeano Went to dick Hannah because they had the car I was looking for. The first day "Ben" found out I was working with my credit union and his whole demeanor changed. Ben told us we couldn't see the car we wanted to see after he said he would pull it up for us. Then Ben ditched us to go help another couple and didn't even say anything to us. We left, next day talked to Shannon Burris (who is sales manager) the next day to come see the car, we made an appointment with her. We get there and she says "let me pull the car up, it just got detailed and is ready". Then I see Ben talk to her, then she comes to us and says I can't find the car, can you give me the stock number. Are you serious right now, I was livid. I told her how we were treated by him the day before, she says "don't worry I'll take care of you I dont really like Ben either". I was upset because She just said the car was ready and would pull it up but after talking to Ben comes back with this. Shannon eventually found the car and pushed her appointment with us onto another sales rep. We took the car for a test drive, it was almost on E and so the sales rep almost wouldn't let us take it on the 500 to test it at higher speed. the car was pretty scratched up, bumper cracked and had 20,000 miles more than a lot of the cars I had lined up to see, with the same price or less and all certified as well. I offered $1,000 less after I had told them I wouldn't be purchasing all the extra crap they try to sell people. They wouldn't budge and they didn't even come back with a counter offer. They proceeded to say they wouldn't make enough profit when the car was clearly over priced, I did my research. Then the guy compared car shopping to Walmart groceries. lol, this dealer is a joke. They suck in customer service, they only care about ripping people off. I wasn't about to buy that car at asking price. I left this dealer, got the car I was looking for else where, a year newer, with navigation, 10,000 miles less, everything else the same and way nicer condition else where for only $200 more than the asking price on that crappy car at dick Hannah. I will never ever go back there again, I kind of knew not to go there because they did a crappy job fixing a car for us in the past. we had to return car 4 times, because it wasn't fixed properly, each time they had to give us a rental because it took weeks. However they had the car I was looking for but I wasn't about to get screwed over by people who weren't even nice to us from the beginning. Also my parents who purchased their Honda from dick Hannah were with us and they were appalled at how we got treated, they couldn't believe it. So dick Hannah lost us forever and more than likely my parents too, who have purchased a car there twice in the past. More

Excellent Had my service there and am satisfied with it. wait time is reasonable. Explanation is clear. Service is excellent and would come back and highly Had my service there and am satisfied with it. wait time is reasonable. Explanation is clear. Service is excellent and would come back and highly recommend. More

dealerships charges document prep fees so no 5* rating This gets 4 stars because we felt the care we received was outstanding but all the extra fees annoying.. Mike M the internet sales rep was patient, li This gets 4 stars because we felt the care we received was outstanding but all the extra fees annoying.. Mike M the internet sales rep was patient, listened to our concerns and needs. He was true to his word and showed a genuine interest in my 86 year old mother who was purchasing the vehicle. We chose a CRV and could not be happier. It has a great list of safety features that will allow my mother to drive a few more years. Mike ordered the car we wanted and spent over an hour going over the features teaching my mother about the car. Mike invited her back anytime she might have questions on how to operate any feature. If I was rating Mike he gets 5*. Most dealerships charge doc prep fees the sole purpose is to increase revenue and it is irritating. Just up the price somewhere else. I doubt this made up charge fools anyone. We did not even take out a loan, seriously folks stop with the nonsense fees. Decide how much you need to make and include it in your price. Dealership is clean all the folks were friendly and I would highly recommend any one to shop here. Again the salesman Mike M. is/ was outstanding. More

Great service by Billy and Chris! Billy was great and made my experience easy. I never felt pressured at anytime. I have already recommended him to my friends if they ever needed a car Billy was great and made my experience easy. I never felt pressured at anytime. I have already recommended him to my friends if they ever needed a car. I'm super excited about my new to me vehicle! More

Patience: Car selling and buying Billy Carver was kind and patient. He waited for us to give up trying to find a cheap SUV, and helped us get into a reliable one with all the ameniti Billy Carver was kind and patient. He waited for us to give up trying to find a cheap SUV, and helped us get into a reliable one with all the amenities and accessories that we wanted and needed. Chris Nelson was also kind and patient, and he helped the financial process go smoothly. I usually hate buying cars, but this experience wasn't too bad with Billy and Chris. More

Best Dealership I have ever been too Rachel was so helpful throughout the entire process. She made buying the car very easy. She catered to all of our needs and helped us with anything we Rachel was so helpful throughout the entire process. She made buying the car very easy. She catered to all of our needs and helped us with anything we needed. More

I live in Oregon but went to Vancouver After getting runaround at Gresham Honda dealer I headed up to Vancouver. They had the vehicle I was looking for with a reasonable price. Rachael got After getting runaround at Gresham Honda dealer I headed up to Vancouver. They had the vehicle I was looking for with a reasonable price. Rachael got the deal done and we were out the door with vehicle in 3 hours. I came back a couple of days later and Rachael gave me a great orientation of the CRV. Overall a good experience. More