Dick Hannah Honda

Ibrought my car in for service, on the wrong day!! They went ahead and worked me in right away. Quite cheerfully to boot! Everytime I've been there whether for services or just to pick up a car wash card went ahead and worked me in right away. Quite cheerfully to boot! Everytime I've been there whether for services or just to pick up a car wash card, employees are friendly. When my daughter is ready to replace her car, I will strongly advise her to go to Dick Hannah. More

We have purchased 2 other cars at Dick Hannah Honda and we have been satisfied each time...We would have liked to get a little better price on our trade in and more of a reduction on the sale price, but al we have been satisfied each time...We would have liked to get a little better price on our trade in and more of a reduction on the sale price, but all in all we are very satisfied with their patience and service and helpfulness. We didn't even intend on buying when we got there and came home with a newer Pilot.They were a pleasure to work with.We would recommend them to others and have already. More

All the people that we worked with from the min we waledr thru the front door right down to the person who wrote our loan were very nice andd friendly the worked hard to make the process as fast and smooth. thru the front door right down to the person who wrote our loan were very nice andd friendly the worked hard to make the process as fast and smooth. I would highly recomend any of my family and friends go here to buy there next car. More

I always feel that I am treated professionally when I go in for service. Wait time estimates are pretty right on (often the car is ready sooner than anticipated. I have never been disappointed with my ser in for service. Wait time estimates are pretty right on (often the car is ready sooner than anticipated. I have never been disappointed with my service. Most important, I appreciate what I feel is honesty and the not taking advantage of me as a woman by suggesting additional unnecessary repairs. I only rated price as good because there is no car dealer that doesn't cost a lot, but I do feel that Dick Hannah Honda is on the more reasonable side. My only complaint is the horrible television programs in the waiting room but I guess you have to appeal to the masses. More

I was looking at a 2008 Used Volvo V70 that Dick Hannah had advertised online. I had a couple questions about the car so I contacted the dealer via their website for more information. I received an email had advertised online. I had a couple questions about the car so I contacted the dealer via their website for more information. I received an email from Scott asking if I had received the information I requested. No information was ever received. I decided to set up an appointment on a Sunday to go in because I was very interested in the car. Scott was with another customer during our appointment so we were passed off to another associate. He was nice for the most part and the test drive went well, but I still wanted to think it over. On Monday my husband received an email from the dealership stating that someone else was taking it for a test drive and was "he" still interested. "I" submitted the initial inquiry and "I" was going to be buying the car. I have no idea how they even found his email address. I was a bit miffed, but still somewhat interested in the car so on Tuesday I decided to call back. The car was loaned out to someone who most likely would be purchasing it Friday morning, but they would let me know one way or another that morning. When Friday morning arrived I checked their website and saw that the car was no longer listed, so I assumed it was sold. I didn't hear from the dealership at all and chalked it up to poor customer service. At 5:30 I got a call from the dealership asking me if my husband was around. He wasn't but they thought that I might be able to answer their question. They wanted to know if "he" was still interested in the V70, I said yes, but asked if it was available since it was no longer listed. Oh, I was right, it was sold, would he be interested in a CRV? No. Over that week I had received ~10 generic emails from the dealership trying to lure me in for a test drive or answer questions about anything. They have serious issues with linking a request a customer made about a car and tracking that customer through the system. I also was surprised with how I was treated versus my husband when Dick Hannah has commercials professing to treat women well. I ended up buying a new Toyota Venza from Beaverton Toyota. More

I have purchased many vehicles over the last 40 years and for the first time I meet an Automotive Sales person I (my wife agreed with me on this one) liked. Scott was in tune with what we were looking for, a for the first time I meet an Automotive Sales person I (my wife agreed with me on this one) liked. Scott was in tune with what we were looking for, always asking the correct questions, always keep us the customer first (how about that for a different approach). Scott was very considering, never pushing for the sale. If you choose this dealership PLEASE ask for Scott D. = GREAT = Working for Customer Satisfaction ! ! ! More

I was attempting to purchase a new Honda Odyssey under the Cash for clunkers program. They were contacted Monday morning and they said they would get right back to me with the availablity. Nothing heard the Cash for clunkers program. They were contacted Monday morning and they said they would get right back to me with the availablity. Nothing heard all day so I called at 5:30 P.M. and was told that he hadn't had a chance to get to it but would be on it first thing in the morning. Tuesday, no call so I called right after lunch....was told that he would get right on it and get back with me within 30 minutes. 4 hours later no call, called him and was told his associates would work on it since he was off the next two days and that he would be in contact early Friday morining to finish up. No contact by Friday at 3:30 P.M. I called one last time and he was busy with clients and it would be awhile before they could get with me....I told them not to bother since they had run me out of time for the CARS program. Not told the truth once in 5 days...very unethical business behavior which coincides with what I was told about this dealership from several friends but I don't like to condemn people on rumors....I should have listened. More

This is an email I wrote earlier today to the people at Dick Hannah and pretty much sums up the experience: Last week my fiance and I had both talked with you about purchasing a 2009 base model honda fi Dick Hannah and pretty much sums up the experience: Last week my fiance and I had both talked with you about purchasing a 2009 base model honda fit as part of the cash for clunkers program. Before we came into the dealership we confirmed with Adam that you would match our price quote from another dealership in Portland for the MSRP price after delivery fees. We had family drive 5 hours from Baker City to make the transaction there with you but when we arrived at the dealership a woman would not honor the price we had agreed upon hours earlier. We also had an online quote from your own dealership for $17,100 and were willing to pay that. She first agreed and took the paperwork to another office, then returned and said the price we needed to work with was $18,000 - for a BASE MODEL FIT. which is nearly $500 more than the price of an automatic Sport model. Maybe if Adam had been there it would have worked out differently. Needless to say our parents' 5 hour drive was for nothing and we did not do business with you. Instead we went to a dealership and purchased a new Sport Model automatic for $17,500, no hassle, no price hiking, just fair and courteous service. Not only will we NEVER purchase a car from you, but I will also be letting all of our friends, family and online community know via review sites of the horrible experience we had with you, Dick Hannah Honda. Most Sincerely, Emily More

Whitney Cooper was a great help to me at Dick Hannah. I felt like I was taken care of from start to finish which was nice for a change.. She really is making her managers proud. She was kind and helpful an felt like I was taken care of from start to finish which was nice for a change.. She really is making her managers proud. She was kind and helpful and a Coug to boot! Thanks Whitney! David Day More

Working with Kevin at Dick Hannah was pretty painless. He is a pleasant man and interesting to talk to. Buying a car shouldn't be an long ordeal and Kevin did everything he could to keep the process movi He is a pleasant man and interesting to talk to. Buying a car shouldn't be an long ordeal and Kevin did everything he could to keep the process moving along. I think previewing the vehicles on-line made it even easier. Let's hear it for progress. More