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Dick Hannah Honda
Vancouver, WA
1,527 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 08, 2013
Since purchasing my 2009 Accord, I have went from being completely pleased with the customer service and service department to utter frustration today. They are always telling you how awesome their "Custo completely pleased with the customer service and service department to utter frustration today. They are always telling you how awesome their "Customer for Life" program is.....NOT ANYMORE! About a year ago I had to have a tire replacement. Got it replaced without issue with the same quality Michelin tires that I purchased the car with. Today we took it in to get the tires replaced under the same program. We expected to get the same quality tires that were on it and also replaced with in the past. We were quite shocked and annoyed when we picked it up to find they had not only NOT replaced it with the Michelin tires or a quality substitute but had instead replaced them with a cheap tire no one has heard of out of China. Now it makes you wonder what else they use inferior replacements during service. That's the tires they use now (not that anyone explained any change at any point). Nothing can be done. We'll see how long these tires last, but I WON'T be using their service any longer. Customer For Life....no thanks! More
by SherryHi
Employees Worked With
Natalie
August 05, 2013
Recommend this dealership and the sales associate. The dealership offers their best price through the internet eliminating the hassle/inconvenience of going through the typical car sales back and forth ba dealership offers their best price through the internet eliminating the hassle/inconvenience of going through the typical car sales back and forth bargaining. Their price was the best in a 150 mile radius as I did all of my searching through the internet and phone. Chris went above and beyond to accommodate my requests. He even came in on his day off to complete the sale. When I arrived at the dealership everything was done and the entire process take around an hour which included the financing. I especially enjoyed not being hassled for additional services such as an extended warranty. Everything was offered and when I declined that was the end of the discussion none of the why, etc. More
by triron
August 02, 2013
I had a great experience, Amanda was very easy to work with, a great personality and made the whole process simple. I would strongly recommend her, she has a great interest in cars as well as treating the with, a great personality and made the whole process simple. I would strongly recommend her, she has a great interest in cars as well as treating the customer right. More
by Jmilkowski
Employees Worked With
Amanda Hayes
July 30, 2013
Very pleased with the way Dan delt with us . Told him what we wanted. He found us a car , we liked an bought.No pressureat all. Have bought here before and would buy again. what we wanted. He found us a car , we liked an bought.No pressureat all. Have bought here before and would buy again. More
by jerrywilliams
Employees Worked With
Danny Miller
July 29, 2013
Already passed Mike's card onto 2 other friends car shopping. I didn't feel pressured at all and really had a great time purchasing my new car (that I absolutely love!!) shopping. I didn't feel pressured at all and really had a great time purchasing my new car (that I absolutely love!!) More
by danikent
Employees Worked With
Mike White
July 29, 2013
I found the exact vehicle I wanted and I even found the color I wanted. The price was right and the financing with the low interest rate was excellent. The salesman (Danny Miller) was friendly and very color I wanted. The price was right and the financing with the low interest rate was excellent. The salesman (Danny Miller) was friendly and very helpful with the entire transaction. I found all the employees at Dick Hannah were courteous, helpful, and friendly including the sales manager and finance staff. It was a great car buying experience. Friendly people and no pressure. A pleasurable experience. More
by scottgratton
July 27, 2013
Judy Gomez and the staff at Dick Hanna Honda were so very nice and helpful. They worked hard to get me the best deal. I actually ended up spending less on the car than what the original price that was disu nice and helpful. They worked hard to get me the best deal. I actually ended up spending less on the car than what the original price that was disused on the phone! How often does that happen?! I would recommend Judy Gomez and Dick Hanna Honda to anyone! The finance department were great too! Thank you all for a great experience! More
by sslocom
July 24, 2013
My experience was amazing. I called Dick Hannah to find out if they would sell to me with out having any credit history, I was super nervous. I spoke to Nathan Rodeman, who had the BEST customer service vi out if they would sell to me with out having any credit history, I was super nervous. I spoke to Nathan Rodeman, who had the BEST customer service via phone and told me to come on in and we can discuss numbers before we move forward. Made me feel very welcome from the get go. So I made the appointment, and on the day of the appointment I was running super late but when I showed up Nathan, we'll say handed, me over to Nick, because he was swamped. I was super nervous to already be dealing with someone else but it turned out to be just great. Although Nick hadn't spoken to me about my situation yet it only took a couple of minutes to get him up to speed. Nick was very friendly and super attentive to my needs and standards on what I was looking for. I appreciate every thing these two gentleman did for me. Nathan and Nick were awesome! Thank you guys for being the best!!! I absolutely love my car! More
by keriston
Employees Worked With
Nathan Rodeman, Nick Barnes
July 20, 2013
My partner and I recently visited Dick Hannah Honda to look at a few of the used cars they had to offer. To be honest, I've always been a bit leery of car salespeople, but our experience with Dick Hannah look at a few of the used cars they had to offer. To be honest, I've always been a bit leery of car salespeople, but our experience with Dick Hannah Honda and their employees was perhaps one of the most refreshing shopping/sales experiences I (we) have ever had. From the first moment that my partner and I met Amanda Hayes we knew that this place was altogether different from the rest of the dealerships we have encountered in our lives. Amanda immediately made us feel comfortable (even in spite of the fact that we made it clear we weren't in a hurry to buy anything). She took a great deal of time out of her day to show us around and was incredibly helpful, knowledgeable and personable. I would argue that she was one of the most welcoming salespeople we have ever met. After our experience with her I would recommend Dick Hannah Honda to anybody looking to buy a new or used vehicle. I would tell them to ask for Amanda in a heartbeat. She is a true gem at that dealership and they are incredibly lucky to have somebody like her on board! Thank you Amanda...and thank you Dick Hannah Honda. Sincerely, Brandon and Joshua More
by brandonjoshua
