Dick Hannah Honda

This was the most agonizing, drawn out, and unnecessarily complicated vehicle purchase I have ever made. I will never use this dealership again, and will warn others about the poor customer service, lengthy complicated vehicle purchase I have ever made. I will never use this dealership again, and will warn others about the poor customer service, lengthy delays, and total lack of follow up I experienced here. They are very sweet and eager to please until you sign the agreement, then they couldn't care less about you. I secured my own financing through Capital One and was given a list of approved used car dealers who had the cars I was interested in. Dick Hannah was offering a 2008 Dodge Avenger in the color I wanted so I figured the no-hassle, pre-approved financing would make this quick and painless. I got a call from a sales consultant, Mirela, offering a test drive the same day I was approved. I explained that I was waiting for the check to arrive in a couple of days, but she said I should come see it sooner in case it was sold before I got there. I went the next day for a test drive and really liked the car, so Mirela said that we could do the paperwork and, since I was preapproved, I might even be able to take it that day. It turned out that they needed the check first. Not a problem. Three days later, the check came. I had the purchase agreement and other information necessary to insure the car so I swapped it with my '95 Pontiac, which I sold right away. I got a ride over to the dealership, planning to drive away in my new car after signing a couple of final forms. Half an hour later a sales manager, Saeed, tells me that they have had problems with these Capital One checks in the past, and that I will have to wait three or four days for the check to be cleared. I explained that this was information I could have used when I first mentioned the check and that now I would have to rent a car for a few days, not to mention I was paying for full coverage on a car that I wasn't driving. He apologized and took $463 off the price to compensate for my rental. Mirela also agreed to deliver the car to me at home as soon as everything was approved. After being told I could take the car when I brought in the check, it was a big letdown to have to wait again. Capital One Blank Checks have three things they need from the dealership: faxes of the filled out check, the buyer's order, and the vehicle "book out" sheet ( listing options and specs so they can make sure the loan does not exceed 110% of the actual value of the car). Once they receive these documents, they will authorize the check within 24 hours. Apparently the people at Dick Hannah can't even do this. The following Monday, I called Capital One to make sure there were no delays in their approval, and was told that they had not received any documents from the dealer. I called my sales consultant, Mirela, and asked her to make sure the documents were faxed ASAP. The next day I called Capital One again, and this time I was told that they only got the buyer's order and were waiting on the other documents. The dealership had made me copies of the check so I sent that in myself. I left a voice message for the unavailable sales staff, as well as wrote an email to their website's "contact us" address, neither of which was responded to. On Wednesday I called the dealership again, and this time got a hold of Saeed who said he had talked to Capital One and had to adjust the price and needed my signature on the edited check. It seems they had to drop the price another $389 to satisfy the 110% Loan to Value requirement. I went in and initialed the changes, got the new purchase agreement, and asked if I could wait for them to get the approval and take the car. I was told that this wouldn't happen today so I went back home, realizing that their "previous problems" with the checks were from the dealership, not Capital One. The next morning I called Capital One yet again only to find that the check had been approved the previous afternoon. When I tried to reach Mirela or Saeed, they were in a sales training session, so I left my number again and waited for the call back. It never came. I called again in the afternoon, again leaving my number for a return call. At four in the afternoon I get a call back. Apparently now they are waiting for the check to actually clear the bank. When I asked Saeed if he really thought that Capital One would bounce a check after giving them clearance to deposit it, he actually said he wanted to be sure first, and that IF the check cleared tomorrow, I could get the car. Shakespeare once wrote that "Suspicion always haunts the guilty mind", and I couldn't help but to wonder what atrocities the Dick Hannah dealership has committed to warrant suspicion for one of the few consumer-minded banks around. I think that these hucksters would have preferred to arrange my financing themselves (something I did with them 2 years ago and got stuck with a 23.99% loan. This time I found my own financing at 6.71%, quite a difference!). If they had been upfront about the delays when I first talked with them on the phone, or when I test drove the car, or when I was filling out the paperwork, or even before I left that first day, I may have not felt so misled by them. If they had immediately faxed over the paperwork to expedite the process, I would have been more patient. If they bothered to return my calls or respond to my email, I would have been more understanding of their concerns. They showed me none of these courtesies and have lost a repeat customer. Hopefully my enjoyment of the car will not be tainted by the frustrating experience of acquiring it. I will never buy from any of the Dick Hannah dealerships again and I will urge Capital One to drop them from their list of approved dealers. More

Recently I was forced to buy a new car. I ended up at Recently I was forced to buy a new car. I ended up at Dick Hannah Honda branch in Vancouver, WA. Dreading the entire thing I was hooked up with Saee Recently I was forced to buy a new car. I ended up at Dick Hannah Honda branch in Vancouver, WA. Dreading the entire thing I was hooked up with Saeed Anwar. He was awesome to work with and helped me through the entire process. I highly recommend him. More

Hello, I recently purchased a "new" 2010 Honda CR-V Hello, I recently purchased a "new" 2010 Honda CR-V EXL from Dick Hannah Honda in Vancouver. My previous car was a 1998 Honda Accord, and I loved Hello, I recently purchased a "new" 2010 Honda CR-V EXL from Dick Hannah Honda in Vancouver. My previous car was a 1998 Honda Accord, and I loved it. I'm definitely a Honda believer!!!! Scott Doyle, the guy I worked with at the Honda dealership, was absolutely wonderful. He was quick to respond to my request for an Internet Quote, and he was always available to answer my questions. I have to be honest, I was a little anxious about the buying process. I hadn't purchased a car in 12 years, and I didn't want to waste time that I didn't have. Scott truly helped to streamline the process. I would highly recommend this deadlership and, particularly Scott Doyle, to others. Scott was great to work with, and I LOVE MY NEW CR-V. I couldn't be happier. Thank you, Cindy More

Started with Mary emailing questions and bought from Matt. Both were extremely helpful and patient with me. They both went overboard with helping me find the CR_V I wanted at the price I wanted to pa Matt. Both were extremely helpful and patient with me. They both went overboard with helping me find the CR_V I wanted at the price I wanted to pay. Even the "big wig" sales guy was low pressure and helpful. He even helped after the sale with finding how to hook up my daughter's ipod in the car (very cool!) Matt drove Hondas and really knew the vechiles. It is comforting to know that person you are buying the car from, drives the same brand! If you are looking for a safe and reliable car, get a Honda. If you are looking for knowledgable and fun salespeople, start with Mary and Matt! More

Everyone at the dealership was extremely friendly and knowledgable. Both Matt and his manager went out of their way to help me out of a bad situation and into a brand new start with my new to me Ford Esc knowledgable. Both Matt and his manager went out of their way to help me out of a bad situation and into a brand new start with my new to me Ford Escape. I have spent the weekend raving to my friends about the wonderful experience I had with Dick Hannah Vancouver Auto Mall. More

A few years ago I wanted a VW, so I visited Dick Hannah VW to take a look around. The sales people were so officious and annoying that we went to Herzog Meier and purchased the same day. Over time though VW to take a look around. The sales people were so officious and annoying that we went to Herzog Meier and purchased the same day. Over time though, I wanted a dealership that was closer to my home so I could get dealer service locally. So I gave Dick Hannah VW a chance. To my utter surprise, the VW support team was second to none in any category of service for any industry I've ever purchased from! Due to the extremely great service the VW service team provided, I gave the sister dealership down the block (Dick Hannah Honda) the first chance to sell me my next vehicle which I had already decided would be a Honda. Easy sale, right? WRONG! While the sales people were consistently nice and accomodating, I never really knew WHO my sales person was. At one point I was getting phone calls from 4 different people there! Finally after a few weeks of waiting for the right inventory to come in, there was a car I wanted to buy. I went out to work the deal and was handed over to a young, well dressed Asian finance manager (whom I didn't catch his name). He took my application information then disappeared in the back room for about a half hour. (Mind you, I have near perfect credit and make over six figures, so credit is never a problem for me.) Finally, after the long wait a new finance manager, a young Caucasian in his early to mid twenties shows up to take over. He proceeded to tell me that my credit wasn't good enough to purchase the vehicle unless I wanted to take some astronomical interest rate. Normally, that wouldn't bother me, but this time it did because he issued this statement to me in a crowded showroom floor, so now all the other customers began looking at me like I was some delusional fool trying to over-extend my credit!!! I kept my cool and simply told him "No" and that I wasn't interested in doing a deal like that. As I reached the door to leave, he came running back out (literally) to chase me down. He caught me at the door and magically had another offer with a better rate. I told him calmly again that I didn't want to play games and that he was obviously playing them, so I didn't want to do a deal there. When I finally got to the door and was walking out, he came running back to me again where he loudly announced to me, the showroom crowd, and the lot passers-by, that maybe I'm not cut out to be a Dick Hannah customer. All I can say to that is "THANK GOD!!!!!!!!!!!!!!!!!!" More

I found Wayde Norris salesman to be open honest and friendly. He seemed to be working for the customer as well as the dealership. I would definitely recommend this salesman and dealership to others. I friendly. He seemed to be working for the customer as well as the dealership. I would definitely recommend this salesman and dealership to others. I had researched the auto price online, and my trade in car price on the web and went into the dealership with this information in mind, this was helpful in concluding the deal. B.W.Y More

I recently purchased a 2010 Honda Fit and I love it! My sales women, Mary Seibert, was so great to work with . I went to many other dealerships but Mary made me feel the most comfortable. I never felt pr sales women, Mary Seibert, was so great to work with . I went to many other dealerships but Mary made me feel the most comfortable. I never felt pressured. She got me the car I wanted at an excellent price. I would highly recommend her to anyone shopping for a car through the internet. It's the way to go! More

I researched on the net for weeks before deciding to work with Saeed at Dick Hannah Honda. He parked a similar Odyssey, Sienna and Grand Caravan side by side for me to compare then had me drive them all to with Saeed at Dick Hannah Honda. He parked a similar Odyssey, Sienna and Grand Caravan side by side for me to compare then had me drive them all to really know the difference. He compared prices on KBB and online for similar vehicles with in 50 miles and offered me lower then the lowest price. And he delivered the vehicle to my house 70+ miles away. More

I bought a Chevy Blazer; I was pleased with customer service. This place is professional and will recommend this dealership to anyone I know. The sales rep Saeed Anwar was very friendly and helped me th service. This place is professional and will recommend this dealership to anyone I know. The sales rep Saeed Anwar was very friendly and helped me through the process (ask for him when buying a car there). The price was very good; it was as if I bought from an individual. If there are any concerns with your purchase they will address the problem. Thanks a lot Saeed. More