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Dick Hannah Honda
Vancouver, WA
1,527 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,527 reviews
January 23, 2014
My Honda Accord Crosstour needed an A-1 servicing = oil change and tire rotation. I called on Friday and could have had an immediate appointment, but set it up for Tuesday morning, as I was out of town at change and tire rotation. I called on Friday and could have had an immediate appointment, but set it up for Tuesday morning, as I was out of town at the time. Not only did I receive a phone message as a reminder, but the dealership sent an email as well. The servicing was started as soon as I arrived and was finished earlier than expected. The estimate and cost were roughly the same, which I appreciated. Throughout the entire experience, everyone I dealt with was courteous and friendly. The waiting area was comfortable with Wi-Fi and refreshments. All in all it was an efficient, pleasant experience. Thanks, Dick Hannah Honda! More
by RLTeck
Employees Worked With
Shawn Bonebrake
January 22, 2014
Mike made the experience amazingly easy. He exceeded our expectations, it's never a "great" experience to have to go in and finance a vehicle, but we honestly can say this was a great experience! He went ab expectations, it's never a "great" experience to have to go in and finance a vehicle, but we honestly can say this was a great experience! He went above and beyond to get us into an affordable vehicle, and one that we're completely in love with. I would recommend working with Mike, and have recommended already. We had to bring our kids with us, and Mike even went out of his way to play with them, make them fresh popcorn... He was sincere, honest, and did not "waste" our time at all. Perfect transaction from the day we chatted online, to the day we received our key! Thanks Mike!!! More
by JPHARRISON
Employees Worked With
Mike White
January 21, 2014
I dropped my car off for a recall repair, and got new wiper blades as well. It was easy to schedule my appointment, and my tires were filled and the car was washed as well. I had to leave the car longer wiper blades as well. It was easy to schedule my appointment, and my tires were filled and the car was washed as well. I had to leave the car longer than expected, but everyone was very friendly and helpul. More
by jnhalli
Employees Worked With
Lisa in the service department
January 19, 2014
Excellent service. No pressure when shopping for my car. Sue was supportive and friendly. I would recommend her to others and come back to her when I am ready to shopt again. Sue was supportive and friendly. I would recommend her to others and come back to her when I am ready to shopt again. More
by Ascatt
January 15, 2014
When my car unexpectedly broke down Mike and Lisa, from the Honda services center went above and beyond to help me get my vehicle repaired. They also assisted me with insurance questions, technical questi the Honda services center went above and beyond to help me get my vehicle repaired. They also assisted me with insurance questions, technical questions, and even helped make transport arrangements. They were both very knowledgable, friendly, and seemed genuinely concerned. Thank you so much for your help! Dick Hannah is fortunate to have such top-notch employees. More
by Pattgram
Employees Worked With
Mike and Lisa from the honda service center
January 12, 2014
I was very excited to shop for a car here, but walked away empty handed after being slime-balled by the sales manager and finance guy. Dorral was my salesperson and he was polite and friendly, but as so away empty handed after being slime-balled by the sales manager and finance guy. Dorral was my salesperson and he was polite and friendly, but as soon as my choice was made as to the car, the "invisible powers-that-be" behind the closed door got real ugly. They insisted that gap insurance, window etching and more fees were optional until I turned them down. Suddenly they became mandatory. $800 for Gap Insurance? $300 for window etching? I could buy the window etcher for $15. I checked out other dealerships that offer it for less than $50. I also found out that most gap insurance is hundreds less elsewhere. The $150 Title & Registration fee was only $75 from the dealer I ended up purchasing from. I am so glad I walked away from Dick Hannah. I will never go back, nor would I ever recommend them to anyone. More
by Igotslimed
January 10, 2014
Please remember, when you buy a car everything is negotiable. We had decided on a car we liked, sticker price of $8800. When our salesman brought us the paper back, our new total was $10,800 - they h negotiable. We had decided on a car we liked, sticker price of $8800. When our salesman brought us the paper back, our new total was $10,800 - they had added nearly $1300 in Fees (and $700 in taxes as to be expected). Once again, negotiate the sales price of the vehicle and all fees!! It even says in the fine print at the bottom of Dick Hannah's offer that ALL FEES AND THE SALES PRICE ARE NEGOTIABLE. I've outlined the fees we encountered below (we did not end up purchase a vehicle from Dick Hannah) $800 - Gap insurance. This is optional. Gap insurance can be a good thing, but is not required by most lenders. Negotiate the price or ask for this to be removed $300 - Window Etching. As a comparison, you can buy window etching kits on amazon for $20. This is pure profit for the dealership. While it does have its benefits, this is also optional. $150 - Document Fee. Optional. Negotiate. More
by bmorelli36
Employees Worked With
Nick Barnes
January 10, 2014
Good experience purchasing the vehicle. We became frustrated from the finance side of things. We got a few calls saying "you need to bring X paperwork in" so we did and they verified that it was all frustrated from the finance side of things. We got a few calls saying "you need to bring X paperwork in" so we did and they verified that it was all we needed to do. Then we'd get another call saying "you brought the wrong thing in." It ended up being a pain AFTER the purchase, but everyone was nice, and for our trouble they gave us a free tank of gas so they definitely wanted to make us happy customers which they did. More
by CivicHybrid201306
Employees Worked With
Missy Estes
January 09, 2014
Brandon and Nick worked with me to make sure I was able to get the car I wanted at a price I could feel good about paying. I was also able to trade in my old car and get a more than fair price for it. to get the car I wanted at a price I could feel good about paying. I was also able to trade in my old car and get a more than fair price for it. More
by Jleemittel
Employees Worked With
Nick Barnes
January 08, 2014
Very nice experience from beginning to end. No pressure. Really wanted us to be happy with the decision were making. Has been great about follow up emails and communication. We are happy with our new car. Really wanted us to be happy with the decision were making. Has been great about follow up emails and communication. We are happy with our new car. More
by Becerrc
