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Dick Hannah Honda
Vancouver, WA
1,441 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,441 reviews
February 02, 2014
Everyone was great!! No pressure to buy and they worked with us to get us the best deal possible. We walked in with a pre-approval from our credit union with a 5.24% interest rate and we left with a 2013 with us to get us the best deal possible. We walked in with a pre-approval from our credit union with a 5.24% interest rate and we left with a 2013 Dodge Grand Caravan with a 2.9% interest rate! Everyone from Steve DeFord (our salesman) to the finance manager to Amy, who finalized our paperwork with us was friendly, helpful and great to deal with. When its time to buy our next vehicle, we will definitely go back as well as recommend Dick Hannah Honda to family, friends, coworkers, etc. More
by oregonjellyfish
February 01, 2014
I did my home work before I went to car shopping and determined that Dick Hannah honda had the best reviews, prices and leasing/buying opportunities for my range. I am so glad! We were greeted right awa determined that Dick Hannah honda had the best reviews, prices and leasing/buying opportunities for my range. I am so glad! We were greeted right away and Luis Rodriguez was assigned to assist. We went straight for the car I wanted 2014 Honda Accord. Boy was I in love, nice bells n whistles, Checked on finance and no go ski! So after discussing with Luis Rodriguez that I want a car that is Honda or Toyota, $300 right now, and payments not to exceed $300, room for my cleaning supplies, excellent gas and NEVER breaks down! LOL Well since I really wanted the Honda we went down a couple years, no such luck. So then he brings out a 2007 Toyota Matrix (never even heard of this thing) White with 48,000 miles and an excellent price! After the bells and whistles I was a little disappointed, but everything was just right so I went with it. OMG! Someone was watching out for me or maybe helping out Luis Rodriguez (LOL) This car has turned out to be so much more perfect than the bells and whistles cars! Thank you Luis Rodriguez for finding my perfect car. The girls in financing were great! Love those shoes!:) Satisfied customer, MJRocha More
by mjrocha
Employees Worked With
Louis Rodriguez
January 30, 2014
The purchase process was easy and hassle free. Steve was informative, knowledgeable and a pleasure to work with. I will recommend Dick Hannah Honda in Vancouver and Steve in particular to my friends, family informative, knowledgeable and a pleasure to work with. I will recommend Dick Hannah Honda in Vancouver and Steve in particular to my friends, family and co-workers. More
by MrsMiller
January 29, 2014
Our 2013 CR-V needed a 15K service and we called for appointment. We were fortunate enough to get in that day, which was a significant help for our schedule. Time estimate was 2-1/2 hours and so I bro appointment. We were fortunate enough to get in that day, which was a significant help for our schedule. Time estimate was 2-1/2 hours and so I brought the laptop from work. (Dick Hannah Honda in Vancouver has 3 workstations for customer's use - Brilliant! I was able to stay connected similar to working from home.) Natalie Chambers, of the Gold Team, has been our Service Writer for 4 years on two Honda's and never disappoints. When I arrived she was ready with a fairly-priced estimate and, once I told her I was going to wait for the vehicle, she promised to do her best to get me back to the office as soon as she could. Natalie is expert at shepherding a client's vehicle through the process. She always provides updates face-to-face and asks the correct questions to make certain she understands what needs to be accomplished. She truly exceeded expectations on this visit, when she came to tell me - after 64 minutes - that the entire servicing was concluded! (And, that included a courtesy car wash.) Note: The final cost to us matched exactly the pre-service estimate. Mr. Joe Orr - We were pleased to purchase our CR-V through the COSTCO program you participate in and, as long as this type of client care is part of your dealership's approach, we will go nowhere else for either purchase or service. More
by RAK4DGB
Employees Worked With
Natalie Chambers
January 23, 2014
My Honda Accord Crosstour needed an A-1 servicing = oil change and tire rotation. I called on Friday and could have had an immediate appointment, but set it up for Tuesday morning, as I was out of town at change and tire rotation. I called on Friday and could have had an immediate appointment, but set it up for Tuesday morning, as I was out of town at the time. Not only did I receive a phone message as a reminder, but the dealership sent an email as well. The servicing was started as soon as I arrived and was finished earlier than expected. The estimate and cost were roughly the same, which I appreciated. Throughout the entire experience, everyone I dealt with was courteous and friendly. The waiting area was comfortable with Wi-Fi and refreshments. All in all it was an efficient, pleasant experience. Thanks, Dick Hannah Honda! More
by RLTeck
Employees Worked With
Shawn Bonebrake
January 22, 2014
Mike made the experience amazingly easy. He exceeded our expectations, it's never a "great" experience to have to go in and finance a vehicle, but we honestly can say this was a great experience! He went ab expectations, it's never a "great" experience to have to go in and finance a vehicle, but we honestly can say this was a great experience! He went above and beyond to get us into an affordable vehicle, and one that we're completely in love with. I would recommend working with Mike, and have recommended already. We had to bring our kids with us, and Mike even went out of his way to play with them, make them fresh popcorn... He was sincere, honest, and did not "waste" our time at all. Perfect transaction from the day we chatted online, to the day we received our key! Thanks Mike!!! More
by JPHARRISON
Employees Worked With
Mike White
January 21, 2014
I dropped my car off for a recall repair, and got new wiper blades as well. It was easy to schedule my appointment, and my tires were filled and the car was washed as well. I had to leave the car longer wiper blades as well. It was easy to schedule my appointment, and my tires were filled and the car was washed as well. I had to leave the car longer than expected, but everyone was very friendly and helpul. More
by jnhalli
Employees Worked With
Lisa in the service department
January 19, 2014
Excellent service. No pressure when shopping for my car. Sue was supportive and friendly. I would recommend her to others and come back to her when I am ready to shopt again. Sue was supportive and friendly. I would recommend her to others and come back to her when I am ready to shopt again. More
by Ascatt
January 15, 2014
When my car unexpectedly broke down Mike and Lisa, from the Honda services center went above and beyond to help me get my vehicle repaired. They also assisted me with insurance questions, technical questi the Honda services center went above and beyond to help me get my vehicle repaired. They also assisted me with insurance questions, technical questions, and even helped make transport arrangements. They were both very knowledgable, friendly, and seemed genuinely concerned. Thank you so much for your help! Dick Hannah is fortunate to have such top-notch employees. More
by Pattgram
Employees Worked With
Mike and Lisa from the honda service center
January 12, 2014
I was very excited to shop for a car here, but walked away empty handed after being slime-balled by the sales manager and finance guy. Dorral was my salesperson and he was polite and friendly, but as so away empty handed after being slime-balled by the sales manager and finance guy. Dorral was my salesperson and he was polite and friendly, but as soon as my choice was made as to the car, the "invisible powers-that-be" behind the closed door got real ugly. They insisted that gap insurance, window etching and more fees were optional until I turned them down. Suddenly they became mandatory. $800 for Gap Insurance? $300 for window etching? I could buy the window etcher for $15. I checked out other dealerships that offer it for less than $50. I also found out that most gap insurance is hundreds less elsewhere. The $150 Title & Registration fee was only $75 from the dealer I ended up purchasing from. I am so glad I walked away from Dick Hannah. I will never go back, nor would I ever recommend them to anyone. More
by Igotslimed
