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Dick Hannah Ford
Sandy, OR
397 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 397 reviews
August 10, 2023
The service was great , dropped my pickup off at 7:30 and it was ready by 2:30! Picked it up an hour later, everything seem fine and drove home! it was ready by 2:30! Picked it up an hour later, everything seem fine and drove home! More
by Gregomeara40
Employees Worked With
Dylan Ernst
August 06, 2023
They were great to deal with buying my car but buying used I wonder what “gold certified truly means and what they really look at. Luckily as far as I know it what only minor things I had to deal with. A used I wonder what “gold certified truly means and what they really look at. Luckily as far as I know it what only minor things I had to deal with. After over five calls, 3 in person visits and saying that I would return my car I was given a new battery. The other issue was my rear tire not being secured we ended up just fixed ourselves. Also the car was supposed to be detailed; it was washed! After saving for so long,, after the Covid shutdown…. ; I was so excited about my decision to purchase my new 2021 Bronco Sport needless to say the sales customer service certainly took the joy out of that. It certainly slams you with the reality it’s all about the sale! I had to go back and forth between Sales and service numerous times. The sales department blames the service department when in fact the service department needs the permission from sales to proceed. Very frustrating but their service department is very helpful More
by cherylmeyrick
Employees Worked With
Dave Flom, Dylan Ernst
July 31, 2023
I ordered a Ford Maverick from this dealership in January 2022 before it changed ownership to Dick Hannah. My salesman Chuck Albertus did an excellent job of helping me with my order and making sure January 2022 before it changed ownership to Dick Hannah. My salesman Chuck Albertus did an excellent job of helping me with my order and making sure it was reordered in time when Ford was unable to fill the order for the 2022 model year due to supply constraints. After almost a 18 month wait my Maverick was delivered in July 2023. It was beautifully prepared and waiting for me with a full tank of gas. There were no surprises during the final transactions and I paid exactly the quoted price in 2022 after a private offer from Ford was applied to offset the price increase from the 2022 to 2023 model year. They also gave me a free extended warranty on the power train. Chuck took his time to help me get acquainted with all the vehicles features and was extremely friendly and courteous. While the 18 month wait for my Maverick was frustrating, this can’t be blamed on the dealership. My only reason for not giving 5 stars was due to my over 3 month wait between the time my vehicle was built and the time it was delivered at the dealer. It would have been useful to get more information where my vehicle was and what was causing the long delivery time. Otherwise, this was a very positive experience, even given the long wait getting this vehicle entailed. I would definitely recommend this dealer to others and I look forward to using them in the future for service. More
by Maverick-owner
Employees Worked With
Chuck Albertus
July 25, 2023
Showed up 15min early, easy check-in, they started right on time, 30min later I was on my way, my wallet a little lighter but $30 less than the original estimate. Less of a hassle than going elsewhere. on time, 30min later I was on my way, my wallet a little lighter but $30 less than the original estimate. Less of a hassle than going elsewhere. More
by RANGER RICK
Employees Worked With
Aryn Fix
July 24, 2023
Terrible sales and service department communication. Was instructed not to wash new vehicle I purchased. The service department ended up running it through an automatic car wash. That’s the short versio Was instructed not to wash new vehicle I purchased. The service department ended up running it through an automatic car wash. That’s the short version of my problems there. Stay away from Dick Hannah dealerships More
by mflies23
Employees Worked With
Sam the Scheduler, Pat Dunn
July 22, 2023
We were very impressed with the level of professionalism and how friendly the entire staff was during the entire process of buying a new vehicle. and how friendly the entire staff was during the entire process of buying a new vehicle. More
by bobsharkey2
Employees Worked With
Chris Young
July 22, 2023
T. J. is the best. He was easy to be around and made the experience very enjoyable. He is knowledgable, friendly and really helped getting through the insurance process. Professional, quality service is rar experience very enjoyable. He is knowledgable, friendly and really helped getting through the insurance process. Professional, quality service is rare these days. Dick Hanna is fortunate to have TJ working for them. More
by whalersman
Employees Worked With
T. J. Turner
July 17, 2023
I will never come back. Horrible service. Suburban Ford is gone. Such a tragedy. Dick Hannah is a killer hopefully you will figure out small town American. But you never wil Horrible service. Suburban Ford is gone. Such a tragedy. Dick Hannah is a killer hopefully you will figure out small town American. But you never will. Because you don’t care. Just numbers. More
by damronscott247
Employees Worked With
Erinn Sowle, Dylan Ernst
