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Dick Hannah Ford
Sandy, OR
397 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 397 reviews
October 29, 2018
Family Frendly! Amazing time! Beth helped me find exactly What I needed in the same day! All my questions were answered and now I have a rockin new escape at a price I can afford! Beth helped me find exactly What I needed in the same day! All my questions were answered and now I have a rockin new escape at a price I can afford! Never going to shop anywhere else! More
by Dory93
Employees Worked With
Yousif was very personable , Pat Dunn, Chris Young, Beth Brewer
October 18, 2018
2019 F350 Super Duty Knowledgeable sales staff that work hard to get you what you are looking for with no pressure. They also work hard after the sale to ensure you are c Knowledgeable sales staff that work hard to get you what you are looking for with no pressure. They also work hard after the sale to ensure you are completely satisfied. More
by 2019 Super Duty
Employees Worked With
Beth Brewer,Chris Young
October 12, 2018
Sawyer's f-350 Thanks you Beth and Chris for the help on the f-350! I was in and out in a timely manner. Beth worked with me for a few weeks to find the perfect truc Thanks you Beth and Chris for the help on the f-350! I was in and out in a timely manner. Beth worked with me for a few weeks to find the perfect truck and she did amazing! More
by Brucksawyer
Employees Worked With
Beth brewere and Chris young
October 08, 2018
Great Experience We were in immediate need of a new truck as ours broke down while traveling in Oregon. Chris Young and Beth Brewer made this experience a positive on We were in immediate need of a new truck as ours broke down while traveling in Oregon. Chris Young and Beth Brewer made this experience a positive one. They were informative, efficient, professional and caring which was a completely different experience from the last car we purchased at a different location. Everyone we came into contact with at Suburban Ford was knowledgeable, friendly and willing to go the extra mile to help us throughout the process. We highly recommend Suburban Ford to anyone in the market for a new or used vehicle. More
by borgeski
Employees Worked With
Chris Young, Beth Brewer
September 21, 2018
I bought five. Ford trucks and this one is the best! I had a great experience at Suburban Ford with Chris Young. The truck is perfect now with everything I want in the right spots. I love this place and I had a great experience at Suburban Ford with Chris Young. The truck is perfect now with everything I want in the right spots. I love this place and would recommend them to anyone. More
by Tlcco
Employees Worked With
Chris Young , Pat Dunn
September 18, 2018
I bought a 2017 Ford Focus and love this place. I bought my first car a 2017 Ford Focus from Chris Young and had a great experience.. He walked me through what I could afford and did not try to upse I bought my first car a 2017 Ford Focus from Chris Young and had a great experience.. He walked me through what I could afford and did not try to upsell me. I would recommend suburban to anyone. More
by Jamie-lea Young
Employees Worked With
Chris Young
May 22, 2018
Bad service resolved I brought in a new vehicle that I purchased from Suburban Ford for some warranty work. After dealing with Michael in service I became very irritated I brought in a new vehicle that I purchased from Suburban Ford for some warranty work. After dealing with Michael in service I became very irritated and felt like he could care less. Told me that he basically didn't care that it would not be done when promised. At that point I emailed Tim the service manager and once he got yo the bottom of the problem he made things happen I can't thank him enough for what Tim did to get my truck done on time even when I going out he shipped it yo an outside source to replace the sound panels. So thank you Tim and Suburban Ford for providing excellent customer service before a situation got out of control More
by lucky one
Employees Worked With
Tim the service manager
March 17, 2018
Outstanding experience! Went in to get my car serviced for the first time and the service from the team was outstanding!!! Michael took good care of us and our sales represen Went in to get my car serviced for the first time and the service from the team was outstanding!!! Michael took good care of us and our sales representative Chris was continuously checking on us, making sure everything was Okay! Highly recommend this team as they always provide a positive, professional experience! No xxxxxx business!!!! More
by Jamie-lea Young
Employees Worked With
Michael, Chris
March 14, 2018
Warranty Dodgers A dismal warranty experience. I purchased a 2017 Ford Fiesta ST in late July of 2017, which immediately began leaking water inside the interior when t A dismal warranty experience. I purchased a 2017 Ford Fiesta ST in late July of 2017, which immediately began leaking water inside the interior when the fall weather hit. I initially took the car to the dealer I purchased it from, but got nothing but the run around-and additional damage to my vehicle as the result. I thought I’d try Suburban Ford, but the results were equally unacceptable. The tech didn’t appear to spend much time working on it, left my rear sill plate partially installed, and claimed he could not get it to leak-despite me providing detailed information regarding the angle where the car leaks 100% of the time. I picked the car up with condensation covering every inch of my seat brackets, wet/musty smelling carpet, and fogged up windows. Upon returning home, I placed my phone in the rear console cup holder, and took a video of the car leaking (continuously trickling) water inside the car while I ran free flowing hose water over the outside of the car. I emailed the service advisor Michael the video and inquired what the next step would be, only to receive an email back from the service manager indicating Suburban Ford was not willing to perform any additional work on the car. I spent less than an hour making up some basic ramps out of wood scraps to replicate the angles I told the tech it leaks at, but Suburban Ford has zero interest in resolving my issue, and making the car right. Another dealer happy to sell cars, but not stand behind them, beware. More
by Tsammons
Employees Worked With
Michael Murphy, Tim Birkey
February 02, 2018
Service at Sub-par Ford sucks Crappy service, can’t fix what car was brought in for, lost paperwork, worthless extended warrranty. Drove home with doors flying open on freeway, wen Crappy service, can’t fix what car was brought in for, lost paperwork, worthless extended warrranty. Drove home with doors flying open on freeway, went back and told to just come back later....... More
by Zangerle
Employees Worked With
No one worth mentioning
