Dick Hannah Ford

Delivery of vehicle is a game changer Let me start by saying that Beth B was OUTSTANDING to work with. I had contacted the dealership about a vehicle and it seemed that we were not going t Let me start by saying that Beth B was OUTSTANDING to work with. I had contacted the dealership about a vehicle and it seemed that we were not going to get a deal done... until Beth stepped in. Beth was instrumental in making sure that all my questions were answered and needs were met. I would HIGHLY recommend working with Beth. Now, the real 5-star rating for this review is in the delivery of the vehicle to my home in Bend. One of the main reasons I was loathing purchasing a new vehicle was spending hours in a dealership, signing papers and waiting. Suburban Ford arranged for my new F-150 to be delivered to me and we spent 10 minutes reviewing and signing all of the documents and then the driver left with my trade in. IT WAS SO EASY. I have already recommended this processes to whoever will listen. More

2019 Ford F-350 King Ranch Chris Y was great during the process, from when I walked in the door at 9:00 am. til we had the deal done. Very forth coming and fair with the value Chris Y was great during the process, from when I walked in the door at 9:00 am. til we had the deal done. Very forth coming and fair with the value of my trade in. When I picked up the vehicle the next day it was clean and full of fuel. He helped arrange all the accessories to be installed and provided a nice loaner vehicle. More

Thank you for your outstanding service I just picked up my new Ford F-150 on Saturday and am very pleased and excited to be the proud owner of yet another Ford truck!! Beth did an outstand I just picked up my new Ford F-150 on Saturday and am very pleased and excited to be the proud owner of yet another Ford truck!! Beth did an outstanding job of providing me with excellent customer service in explaining the main features of the truck and very competently assisting me with connecting my i-phone for both handsfree and navagational connectivity. Thank you all and Happy Holidays!! Cynthia Knittel More

Awesome experience. Thank you Chris. Chris Young was extremely helpful and knowledgeable in helping us choose our 2018 Explorer. There was no sales pressure, and all our questions were an Chris Young was extremely helpful and knowledgeable in helping us choose our 2018 Explorer. There was no sales pressure, and all our questions were answered and or explained. We did have one concern after arriving home with our new vehicle, and with one call it was addressed and taken care of immediately. We would also like to extend our appreciation to Mark in finance for making us feel comfortable and answering our questions and explaining our options. This is our second purchase from the Suburban family and we appreciate everyones excellent customer service. Thanks again Ron & Daralyn More

Family Frendly! Amazing time! Beth helped me find exactly What I needed in the same day! All my questions were answered and now I have a rockin new escape at a price I can afford! Beth helped me find exactly What I needed in the same day! All my questions were answered and now I have a rockin new escape at a price I can afford! Never going to shop anywhere else! More