Dick Hannah Ford

Very kind and quick, I would definitely shop here again My parents and I looked at the online stock for vehicles around our budget and saw a 2012 Ford Fusion. It was appealing because of the price and milea My parents and I looked at the online stock for vehicles around our budget and saw a 2012 Ford Fusion. It was appealing because of the price and mileage. Once we contacted Les we where able to start the process quickly, even before we arrived to finalize the deal. Once there we where greeted warmly and where only there for a half and hour. Les was genuine and quick. He was very kind and seemed genuinely happy that we where able to find something to suit our needs. I will definitely try to buy from this business and less specifically again. It didn’t feel like just another sale and was genuinely treated with respect and with hospitality. More

Wonderful experience... we worked with Chris and Beth who did a fantastic job!..this is our second purchase in two years and we will be back when we need to buy again! Great dealership from top down and the did a fantastic job!..this is our second purchase in two years and we will be back when we need to buy again! Great dealership from top down and the Accessories department with Matt and Sandy was a great bonus as well! Jc More

Good deal done quickly Been buying from this dealership since the 1990's and have never been let down. They have always been a pleasure to do business with. Been buying from this dealership since the 1990's and have never been let down. They have always been a pleasure to do business with. More

Excellent service. George was very knowledgeable concerning the truck we bought, and very friendly. Chris was excellent in explaining the technology on the truck. The pr George was very knowledgeable concerning the truck we bought, and very friendly. Chris was excellent in explaining the technology on the truck. The price we paid we paid was by far the best I could find online. More

Great Service I would recommend Suburban Ford to anyone interested in purchasing a new Ford. Just ask for Dave. Dave made my purchase very easy and quick. I would recommend Suburban Ford to anyone interested in purchasing a new Ford. Just ask for Dave. Dave made my purchase very easy and quick. More

How a vehicle purchase should be! Chris and Earl were great. No pressure, just good consise information. It was really how I envision purchasing a vehicle should be. We talked to a num Chris and Earl were great. No pressure, just good consise information. It was really how I envision purchasing a vehicle should be. We talked to a number of dealers, and visited a few. In the end, the vibe from Suburban Ford was what promted us to drive down from Vancouver, WA. I would even say it was the most enjoyable and pleasant vehicle purchase we have made. Our next Ford will be from here as well. More

Service on my 2011 Ford Ranger My wife and I are new to Oregon and settled in the area east of Sandy so we could find a home within our budget and be closer to our son in Portland. My wife and I are new to Oregon and settled in the area east of Sandy so we could find a home within our budget and be closer to our son in Portland. I needed the airbag (recalled) replaced on my Ford Ranger and Suburban was surely a handy location. From the first phone call - answered in 2 seconds (really!) by a very pleasant receptionist - to my conversation with the Service Department to schedule the appointment, and ending with my confirming the job was done and I could pick up the vehicle, I was treated as an important customer, even though they didn't know me from Adam. All my exchanges demonstrated clearly that I was dealing with a well-run, customer-focused dealership that was still driven by the old-fashioned ideals and mindset that essentially conveys at every stage, "We are privileged to have you as a customer and really appreciate and value your business." When I went to the dealer's website and saw several hundred reviews that, cumulatively, made up an almost a perfect 5-star average, I was wondering if this was authentic. Well ... it IS! More

Out of Towners We drove down from Olympia to check out a used truck. They treated us like new car buyers and our experience was awesome. The whole crew pitched in We drove down from Olympia to check out a used truck. They treated us like new car buyers and our experience was awesome. The whole crew pitched in at some point and made the lengthy holiday trip worthwhile. I bonded with my new immediately. More

Simple and Easy Process We really enjoyed our experience at Suburban Ford. Our salesman, Rick Ross was easy going, very helpful and we were able to walk away with a brand new We really enjoyed our experience at Suburban Ford. Our salesman, Rick Ross was easy going, very helpful and we were able to walk away with a brand new Ford F-150 with a smile on our face. After a couple of test drives, a quick discussion about what we wanted in a loan, he was able to work with his team and put together a package that met our needs. Also, Yousef in Finance is a rock star! I would come back just to hang out with this guy. More

Mixed Review Dave Flom was great. He was the Good Cop. Unfortunately, he was busy so I also had to deal with 4 other people, all of whom fit the description of Dave Flom was great. He was the Good Cop. Unfortunately, he was busy so I also had to deal with 4 other people, all of whom fit the description of Bad Cop, to varying degrees. So based on 1 of the 5 being "good", Suburban Ford gets an overall rating of 2 (feeling generous today). They all started by claiming that they take pride in being honest and upfront (as opposed to other dealers I guess). But they used the process of passing me around to make it harder for me to hold them to the things they would offer me (smaller items they throw in, then the next guy says he knows nothing about it). The finale was when I was signing the paperwork and they added a $299 charge for something called "Pulse" that they install on the car to improve visibility to drivers behind you. The problem is, the price I negotiated was all-in, except for "govt fees". When I questioned the $299 Pulse charge, the pressure came. When I refused to pay for it, he asked if I wanted it removed. Huh? Well, No, it's part of the car now. He brought in yet another new guy, who again asked if I wanted them to remove Pulse. When I again said No, this guy literally Yelled at me "Fine, Just Let Her Have It!!" and stomped out of the office. Very weird and uncomfortable, very unprofessional. Anyway I am happy with the car, but if you find it hard to stand your ground, these guys may just run over you - just like all other car dealers. More