Dick Hannah Ford

Service on my 2011 Ford Ranger My wife and I are new to Oregon and settled in the area east of Sandy so we could find a home within our budget and be closer to our son in Portland. My wife and I are new to Oregon and settled in the area east of Sandy so we could find a home within our budget and be closer to our son in Portland. I needed the airbag (recalled) replaced on my Ford Ranger and Suburban was surely a handy location. From the first phone call - answered in 2 seconds (really!) by a very pleasant receptionist - to my conversation with the Service Department to schedule the appointment, and ending with my confirming the job was done and I could pick up the vehicle, I was treated as an important customer, even though they didn't know me from Adam. All my exchanges demonstrated clearly that I was dealing with a well-run, customer-focused dealership that was still driven by the old-fashioned ideals and mindset that essentially conveys at every stage, "We are privileged to have you as a customer and really appreciate and value your business." When I went to the dealer's website and saw several hundred reviews that, cumulatively, made up an almost a perfect 5-star average, I was wondering if this was authentic. Well ... it IS! More

Out of Towners We drove down from Olympia to check out a used truck. They treated us like new car buyers and our experience was awesome. The whole crew pitched in We drove down from Olympia to check out a used truck. They treated us like new car buyers and our experience was awesome. The whole crew pitched in at some point and made the lengthy holiday trip worthwhile. I bonded with my new immediately. More

Simple and Easy Process We really enjoyed our experience at Suburban Ford. Our salesman, Rick Ross was easy going, very helpful and we were able to walk away with a brand new We really enjoyed our experience at Suburban Ford. Our salesman, Rick Ross was easy going, very helpful and we were able to walk away with a brand new Ford F-150 with a smile on our face. After a couple of test drives, a quick discussion about what we wanted in a loan, he was able to work with his team and put together a package that met our needs. Also, Yousef in Finance is a rock star! I would come back just to hang out with this guy. More

Mixed Review Dave Flom was great. He was the Good Cop. Unfortunately, he was busy so I also had to deal with 4 other people, all of whom fit the description of Dave Flom was great. He was the Good Cop. Unfortunately, he was busy so I also had to deal with 4 other people, all of whom fit the description of Bad Cop, to varying degrees. So based on 1 of the 5 being "good", Suburban Ford gets an overall rating of 2 (feeling generous today). They all started by claiming that they take pride in being honest and upfront (as opposed to other dealers I guess). But they used the process of passing me around to make it harder for me to hold them to the things they would offer me (smaller items they throw in, then the next guy says he knows nothing about it). The finale was when I was signing the paperwork and they added a $299 charge for something called "Pulse" that they install on the car to improve visibility to drivers behind you. The problem is, the price I negotiated was all-in, except for "govt fees". When I questioned the $299 Pulse charge, the pressure came. When I refused to pay for it, he asked if I wanted it removed. Huh? Well, No, it's part of the car now. He brought in yet another new guy, who again asked if I wanted them to remove Pulse. When I again said No, this guy literally Yelled at me "Fine, Just Let Her Have It!!" and stomped out of the office. Very weird and uncomfortable, very unprofessional. Anyway I am happy with the car, but if you find it hard to stand your ground, these guys may just run over you - just like all other car dealers. More

Family Friendly and Amazing at Listening Wil Hatton was our salesperson who was extremely personable and really listened to our needs and wants. I just felt all around no pressure but also th Wil Hatton was our salesperson who was extremely personable and really listened to our needs and wants. I just felt all around no pressure but also the commitment to being our "car guy". We didn't feel like a number, he was informative, upfront and was a pleasure to work with. Their in house financing was great to work with. Very informative and helpful. Turned this Chevy family into a SUBURBAN Ford family! Thanks again for everything! More

Route cancellation I was technically challenged to understand the process for route destination cancellation. Chris Young thoughtfully walked me through it and included I was technically challenged to understand the process for route destination cancellation. Chris Young thoughtfully walked me through it and included photo links as well. Incredible customer service. More

Commercial van shopping made easy , everyone at suburban was easy to work with and helped me out with all my needs on my 2019 Ford transit van. I would recommend suburban to anyone loo , everyone at suburban was easy to work with and helped me out with all my needs on my 2019 Ford transit van. I would recommend suburban to anyone looking for a vehicle and a dealership with a professional and caring staff, thanks suburban More

Truck purchased I just purchased a 2019 Ford F-350 Lariat from Suburban Ford in Sandy. I have purchased from Suburban on two previous occasions and I appreciate their I just purchased a 2019 Ford F-350 Lariat from Suburban Ford in Sandy. I have purchased from Suburban on two previous occasions and I appreciate their friendly family oriented service. I enjoyed the vast inventory on their lot and found just the right truck for our purchase. It was the easiest transactions I have made and the follow up service from management was a nice response. More

Chris Young, sales, is a good professional person. I am 71 and have bought way too many cars! this is the best dealer experience so far, I will remember Sandy Oregon. I live in AZ 8 months of the yea I am 71 and have bought way too many cars! this is the best dealer experience so far, I will remember Sandy Oregon. I live in AZ 8 months of the year and hardly a 4x4 that I wanted to be found down there. Really like this 19 Ranger 4x XLT extended cab. More

Fantastic buying experience I have nothing but praise for this company. They made our buying experience extremely easy and we’re great to work with. Dave Flom was our salesman A I have nothing but praise for this company. They made our buying experience extremely easy and we’re great to work with. Dave Flom was our salesman And he was the best salesman I have ever bought from. More