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Dick Hannah Ford

Sandy, OR

4.6
405 Reviews

37000 Hwy 26

Sandy, OR

97055

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Showing 405 reviews

May 04, 2020

Great place to buy a car. Sales rep was great. Easy flow though the buying process. Very helpful and willing to go that extra mile for the customer. Thanks for the great exper More

by Slittlepage7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott nails
May 08, 2020 -

Dick Hannah Ford responded

Thanks for the review! Scott was happy to help you, if you need anything in the future please let us know!

April 30, 2020

Scott Nail worked hard to get us what we wanted Our experience did not start out as we had hoped, due to some Ford advertising on TV. After we looked at a few Trucks Scott was able to get us into th More

by wendy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Nail, Erinn Sowle
May 08, 2020 -

Dick Hannah Ford responded

Thanks for the review Wendy! Scott and Erinn were happy to help, and appreciate your 27 years of continued business! Thank you so much, we hope you are enjoying the new truck!

April 27, 2020

We purchased a used vehicle from Suburban Ford and could not be more happier! Les was great and quick to respond to all our questions and needs. We purchased this vehicle from photos and videos sent to us. More

by stgeorge86
Recommend Dealer
Yes
Employees Worked With
Les Scofield
May 08, 2020 -

Dick Hannah Ford responded

Thanks for the review and purchasing with us from North Georgia! Les is here if you need anything in the future, take care!

April 20, 2020

Great experience working with Les! Very clean and friendly and put my priorities first! Enjoyed my purchasing experience, it was quick and easy and they found the best rates they could for me! More

by Cassiepcooper
Recommend Dealer
Yes
Employees Worked With
Les Scofield
May 08, 2020 -

Dick Hannah Ford responded

Thanks for the review! We are happy you had a great experience with Les, if you need anything in the future Les is here for you!

April 15, 2020

My wife and I had great time, and got a great vehicle without any pushy salesman and I would definitely buy another great vehicle down the road. More

by Steven.vandyke
Recommend Dealer
Yes
Employees Worked With
Les Scofield
May 08, 2020 -

Dick Hannah Ford responded

Thanks for the review Steven! Les was happy to help you, and are thrilled you had a great time. We hope to see you again in the future!

April 15, 2020

Awesome to deal with. Got me a great truck for a fair price. As a new car buyer they walked me through the process and were very thorough. Earl McCoy is a great person to deal with, much appreciated! More

by dominic
Recommend Dealer
Yes
Employees Worked With
Earl McCoy
May 08, 2020 -

Dick Hannah Ford responded

Thanks for the review Dominic! Earl was happy to help get you your new car, if you need anything in the future he is here for you!

April 09, 2020

VERY FRIENDLY I was in and out in less then the time they thought.As always they let me know if there were any issues. They are always friendly and make sure my car More

by vett6292
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan Ernst
May 08, 2020 -

Dick Hannah Ford responded

Thanks for the review! Dylan was happy to help you with your vehicle, thank you for coming out from Oregon City to get your service done with us, if you need anything in the future please let us know!

April 07, 2020

They were great! I was in and out in less than 30 mins! I was able to do my application online and that sped up the process! Great people great service! I will oils definitely buy from them again! More

by Jordenwells
Recommend Dealer
Yes
Employees Worked With
Yosef , Les Scofield
May 08, 2020 -

Dick Hannah Ford responded

Thank you for your review Jorden! Les and Yousif were happy to help you! If you need anything in the future please let uw know!

April 06, 2020

Personal Service This is the second time we have ordered a vehicle from Suburban Ford. What I liked about Suburban is that they do not hesitate to order a vehicle as More

by mosshorn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Les Scofield
May 08, 2020 -

Dick Hannah Ford responded

Thank you for your review! Les was happy to get the new Explorer ordered for you, if you need anything in the future please let us know!

April 01, 2020

We ordered a vehicle from Suburban Ford on December 7th, 2019. We worked with Earl McCoy & Pat Dunn. Earl told us 6 weeks for delivery and took a $1000 deposit, which they promptly cashed on the very next b More

by csandner
Recommend Dealer
No
Employees Worked With
Pat Dunn, Earl McCoy
Apr 02, 2020 -

Dick Hannah Ford responded

Hello Chris, We are sorry you didn’t have a great experience with us and unfortunately, we were met with a perfect storm. When we ordered your vehicle, we were under the impression that it would arrive in 6 - 8 weeks in addition to the 2-week scheduled shut down. After ordering your vehicle, Ford notified us of plant delays that extended the shutdown and adversely affected the scheduling of your vehicle. Suburban Ford has always acted in good faith, providing you with information from the factory as soon as they gave it to us. We cannot control production issues at the factory. The purchase order you reviewed and signed in December stated that the $1,000 deposit would be nonrefundable. We took this deposit on this vehicle because we would normally not order this $80,000+ vehicle for our inventory, it was a special order, specific to you. We have offered you other vehicle options because of these delays and have tried to meet your needs in good faith. We have offered to apply the $1,000 deposit to another vehicle of your choosing as a gesture of good will. We are sorry that you have been adversely affected by external forces and hope you understand. Hope you’re staying healthy, if you would like to discuss any of this further, Pat Dunn is happy to take your call. 503-668-5511.

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