Dick Hannah Dick Says Yes

Very easy to work with I literally found a car I liked, filled out the online app, then Lance Preston contacted me and prepped everything while I was working. He answered a I literally found a car I liked, filled out the online app, then Lance Preston contacted me and prepped everything while I was working. He answered all my questions, didn't pressure me, and the guys had the car ready to go and it was exactly what I was after. I'm very pleased with my experience, and will buy from Lance and the group at Dick Hannah again. I appreciate the great service. More

Great place to shop I had recently purchased a vehicle from Dick Hannah in Kelso, so I made it a point to see them first on my next one, so I checked out Dick Says yes. E I had recently purchased a vehicle from Dick Hannah in Kelso, so I made it a point to see them first on my next one, so I checked out Dick Says yes. Even though I didn't get to see the vehicle I came to look at, I still ended up purchasing a vehicle that met my needs. The staff was great and Doug Kenaga was hilarious and easy to go through all of the mundane paperwork and loan data with. Emily McGraw did a great job of maintaining an open dialogue to help eat up the couple hours it takes to get to the loan officer. Definitely recommend the staff, but the car selection was slightly less than expected, More

awesomeness! doug went above and beyond with us. from driving us around to different locations, to going over the paperwork carefully with us, we were more than ha doug went above and beyond with us. from driving us around to different locations, to going over the paperwork carefully with us, we were more than happy with his performance.not only did he find us the perfect truck, but the next day they called to let us know they found us better financing with a lower rate, better warranty and gap coverage. we are more than pleased with them. thanks a bunch! More

Very Satisfied!!!!! Jim at Dick Says Yes went above and beyond to make our experience a positive one! He was very informative and helping us get the best deal that accomm Jim at Dick Says Yes went above and beyond to make our experience a positive one! He was very informative and helping us get the best deal that accommodates are need financially in having a realiable vehicle. I was satisfied with the options that were given to me that made my decision easier without pressure. Very nice people!! I would definintly reccommend it to others! More

A day at Dick Hannah with Emily McGraw It was an all day process, but it felt like it went by quickly thanks to Emily! She's friendly and polite, a natural conversationalist. It didn't feel It was an all day process, but it felt like it went by quickly thanks to Emily! She's friendly and polite, a natural conversationalist. It didn't feel like she was trying to just sell me a heap to get me out of the place. We worked through my less than stellar credit to get a good car that worked for my goals! Would recommend this place to anyone who thinks they'll be stuck with a junker forever. More

Robert is wonderful I enjoyed working with Robert. He has a great disposition and wonderful sense of humor. He is not pushy and very understanding of what I was looking I enjoyed working with Robert. He has a great disposition and wonderful sense of humor. He is not pushy and very understanding of what I was looking for and needed. More

The best ever This was my first time ever buying a car. And knowing that this dealership was so friendly made me lose all of my nervousness. I Didn't expect to be This was my first time ever buying a car. And knowing that this dealership was so friendly made me lose all of my nervousness. I Didn't expect to be even accepted for a car but this dealership made me realize I was wrong More

Great 1st Time @ the Dealer! Many great things to say about the management and most of all, my Salesman Robert Muncaster! I visited this car dealership yesterday, with it being my Many great things to say about the management and most of all, my Salesman Robert Muncaster! I visited this car dealership yesterday, with it being my first time ever being brave enough to go try and talk to a car Salesman about my options! I will be the first to tell you, I'm that guy that drives around the lots because he doesn't want to be bothered by the Salesman who I always thought put themselves first before the customer. Not the case here AT ALL! Not only was I approved with what is honestly, terrible credit, I was treated like a valuable customer they genuinely had best interest for. I walked into Dick Says Yes knowing I only had a little cash, bad credit, but a very picky taste for the Dodge Charger I was so determined about getting. Robert greeted me with confidence, kept me busy while they ran some numbers for me, and was just as excited as me that I got approved for the car I had my eyes set on. Now the fun begins. Robert and I went on an excursion to the Van Mall location and spent a few hours walking around trying to manage my expensive taste. Ultimately, Robert busted his butt and convinced the (not so business-professional) folks at Volkswagon to let us take the Dodge Charger we had our eyes set on, Robert was so excited to get this car into my hands, and the hard work he put into getting it for me meant a lot. Although the ending numbers weren't what I felt comfortable walking out with, and I did not take the loan approval or the Charger we worked so hard to get our hands on - I can 100 percent say that when I am ready to finally make that move into a new car in a few months, I will ONLY be working with Robert Muncaster. He is young, motivated and GENUINE and he deserves it. Thank you Robert and also the rest of the Sales Managers that did their best to help me get approved for the car I wanted. I look forward to working with you all again in the future, and I will definitely recommend you to any friends or family that are looking to purchase a car under the same circumstance as myself. Also, thanks to Lawrence Ram and Natalie Smith for giving me the best customer service possible. More

FAST & FRIENDLY PROCESS This is the 2nd time I went back to this dealership for a car. Jim is friendly and takes care of everything for you. It can be a stressful process c This is the 2nd time I went back to this dealership for a car. Jim is friendly and takes care of everything for you. It can be a stressful process coming out of a bankruptcy but Jim made it easy. I will definitely be back to see him for my next car! More

1st time buyer I was doubting that I would qualify for a car I would actually love but I did and everyone was really polite and patient with me. Rob Chartier is the I was doubting that I would qualify for a car I would actually love but I did and everyone was really polite and patient with me. Rob Chartier is the best!!!! More