Dick Hannah Dick Says Yes

First of all my credit rating isn't the best and this dealership seemed to want to help people like myself. Second of all meeting with Mr.Ram online and talking with him he read me correctly. He was ve dealership seemed to want to help people like myself. Second of all meeting with Mr.Ram online and talking with him he read me correctly. He was very informative, but not high pressure in his sales approach. Mr. Ram cut to the chase when I arrived on site to look at cars. The total time to buy my car was far less than its every been. I think that's one reason why people hated to buy cars in the past, as it took all day. Maybe 3 hours this time. Thank you for your great customer service Lawrence! More

I went to Dick Says Yes because I have some credit issues. Tom and the Sales Management Team were able to get me into a car that fits my needs for the payment amount I wanted. And it took less than 3 issues. Tom and the Sales Management Team were able to get me into a car that fits my needs for the payment amount I wanted. And it took less than 3 hours. More

Everyone was very nice and really easy to deal with I got a great deal on my trade in and my intrest rate was cut in half thank you a great deal on my trade in and my intrest rate was cut in half thank you More

I have never been to a car dealership, so I was a little nervous about what to expect. All the employees here were very nice and spent A LOT of time working with me. The car they showed me first was nice, b nervous about what to expect. All the employees here were very nice and spent A LOT of time working with me. The car they showed me first was nice, but not even close to what I was interested in. They didn't have many cars in my price range and I was about to give up when I come to find out that they had one more car that was about to leave the lot for auction. They explained that there was nothing wrong with it, that they auctioned off all cars that sat on the lot for 90 days or more. I instantly loved the car! It was clean, a 4-door and cute. Tom explained that there was one thing wrong with it, the trunk latch was temperamental and only worked sometimes but it could be opened with the key. After the test drive I decided that I loved the car, signed the papers and was able to take it home that night. A couple days later I was pumping gas and noticed 2 large chunks out of my front tires. I immediately called the manager and he told me to call on Monday (it was Friday evening right before closing and the service department was closed) and speak to Ken in the service department. When I called on Monday, Ken was extremely nice and scheduled an appointment with me. My daughter was sick at the time and I ended up having to reschedule 3 different times. Ken was totally okay with it, and never once sounded frustrated with the fact that I couldn't make it. When I was finally able to drop my car off they put brand new tires on my car and made arrangements for me to pick up my car after business hours due to my work hours. More

My husband and I didnt expect to be treated so well as we have had issues with car lots in our search for a newer car. Being a young/alternative couple with a couple kids and poor credit, we were used to bei have had issues with car lots in our search for a newer car. Being a young/alternative couple with a couple kids and poor credit, we were used to being ignored and treated poorly. Tom was very kind and never once acted in such a manner. After a long day on the lot he had us driving off in a GORGEOUS van that was much better than the one I had originally been interested in. More

We could not have asked for a better sales professional, than Lance. He put us in the car we wanted, no BS, no pressure, and no fluff. He was accommodating to our busy schedules, and took the time to answer than Lance. He put us in the car we wanted, no BS, no pressure, and no fluff. He was accommodating to our busy schedules, and took the time to answer all of our questions. Awesome experience! My advice if your searching for a car...Buy your next vehicle at Dick Hannah, and when you do, go see Lance. More

Loved the fast and easy sales buying process, very friendly, affordable prices, great people, would recommend to others anytime... loved my salesman, Lance! He took great care of us. Thank you friendly, affordable prices, great people, would recommend to others anytime... loved my salesman, Lance! He took great care of us. Thank you More

We were helped by both Lance and Tom, both very helpful, knowledgeable and friendly! Neither was pushy/pressuring and took LOADS of time with us to get us into a car we like and can afford. The manager Jame knowledgeable and friendly! Neither was pushy/pressuring and took LOADS of time with us to get us into a car we like and can afford. The manager James was also very helpful and not pressuring. He helped us understand our loan and went beyond what we would've expected. We will be getting our next car from here and would reefer all our friends and family! More

Lawrence was great! He got me pre approved for a used car loan. Even though I don't have great credit. He was very patient with me. And a great help. loan. Even though I don't have great credit. He was very patient with me. And a great help. More

Went to the Dick Hannah on Auto Mall and was very unimpressed with service. Looking for a used car and couldn't even get a salesman to show what there was. Went out to Hwy 99 Dick Hannah and Jame unimpressed with service. Looking for a used car and couldn't even get a salesman to show what there was. Went out to Hwy 99 Dick Hannah and James Mahin turned the entire trip around. Very friendly, very understanding of what we wanted and though the paperwork process was a little slow, we left with a car we loved and happy with the deal we got. Thank you Margaret Lane More