Dick Hannah Chevrolet

The first time that I took my truck that I bought new from this dealership in for its first service, they didn’t check the DEF. The Ford store next door always asked about the DEF. I specifically asked from this dealership in for its first service, they didn’t check the DEF. The Ford store next door always asked about the DEF. I specifically asked about it, but since the first service was complimentary I didn’t look at the invoice.. I ran out of DEF a few days later on a mountain highway in the middle of the night pulling my trailer with my kids. That would have never happened at the Ford store. During this service I showed up right at 6:00 to drop off and the same person that screwed up the DEF deal with the other truck would not check me in. There were actually two people in there and they told me to use the drop box. I own an.equipment dealership with a parts and service department, and I would be ashamed if my employees performed like that. I absolutely loved doing business with your Ford store, I can’t say the same for the Chevy side. I purchased three new vehicles from you in the last year or so that I have serviced with you and I have had two bad encounters now. More

Robert Baker was honest, trustworthy and no-nonsense. Best price by far...and I am a bargain shopper! THE BEST experience...and who says that about buying a car? ME! Best price by far...and I am a bargain shopper! THE BEST experience...and who says that about buying a car? ME! More

The sales rep Robert Baker was exceptional; friendly and very helpful. Would highly recommend! Awesome!!! very helpful. Would highly recommend! Awesome!!! More

Robert was very helpful Amy was also very helpful and nice. The car is awesome. My trade sucked nice. The car is awesome. My trade sucked More

I went in to pick up a truck and last minute bought another one. I told Zach what I was looking for and he went out in the lot and found it. The only reason for not giving Dick Hannah a 5 star is the w another one. I told Zach what I was looking for and he went out in the lot and found it. The only reason for not giving Dick Hannah a 5 star is the wait on the paper work. I was told every 5-10 minutes that it will be another 10 minutes. 1 1/2 hours later I signed papers. Maybe tell the customer to get coffee or lunch and we will call you when the paper work is ready? Other than that they have a very good inventory of trucks which is nice to see. Happy shopping! More

After running my car through Kelly Blue Book for an instant offer, I received a personal email from the Dick Hannah Chevrolet Acquisitions Manager (Jo). Inviting me to the dealership in the interest of instant offer, I received a personal email from the Dick Hannah Chevrolet Acquisitions Manager (Jo). Inviting me to the dealership in the interest of purchasing my vehicle. As I was in the market to trade that vehicle in, I searched their inventory and found a newer vehicle Make and Model that I have been seriously considering. Over the past week and a half, I have been to six dealerships, test-driving different model vehicles and negotiating trade-in value. Dick Hannah was the only dealership that I can honestly say I had a pleasurable, no-pressure, excellent experience at. Communication both written and in person was forthright and free of the usual pressuring tactics that I had experienced at the other dealerships. When I came in to see the vehicle (even without a confirmed appointment) it was up at the front cleaned and ready to go. Jo was helping another customer, so I had the great pleasure of working with Ed. Set aside the fact that I got the vehicle under very agreeable terms, Ed took the experience from pleasant to excellent. He was so great to work with. He didn't hold me hostage or keep me waiting for extended periods while he talked to his manager and when I told him I had to leave, there was no stalling or pressure to sign something before I left (something I cannot say for other dealerships). Instead, he closed the deal with two text messages that evening. Sent me everything I needed to get the paperwork complete which I did from home. When I came in the next day the car was detailed and the paperwork was ready for final signatures. Great work Dick Hannah Chevrolet, way to show other dealerships that you can make a sale without using intimidation, exaggeration, and manipulation but rather respect, honesty, and ethics! More