Dick Hannah Acura of Portland

Our 4th Acura from Acura of Portland My wife and I had one car in mind when we arrived for a test drive of that car, but as sometimes happens, we fell in love with a different car. N My wife and I had one car in mind when we arrived for a test drive of that car, but as sometimes happens, we fell in love with a different car. Noi was our salesman, and before 3 hours had passed, we had driven the car, negotiated a great deal on the car, and were on our way home with the car. This is our 4th Acura from AOP. The people in the dealership are outstanding. The cars they sell are outstanding. More

Thank you! It was a pleasure working with the team on Stark in Portland today. I traded my 05 TL and got a 2012 TSX with $0 down! Love my new car! They were pati It was a pleasure working with the team on Stark in Portland today. I traded my 05 TL and got a 2012 TSX with $0 down! Love my new car! They were patient and explained everything in great detailed. I didn't feel pressured to buy or trade. overall great experience!! More

Great Experience Acura of Portland Dealership should be very proud to have working for them Ernie Coombers and his brother Andy Coombers. Their knowledge was powerful. Acura of Portland Dealership should be very proud to have working for them Ernie Coombers and his brother Andy Coombers. Their knowledge was powerful. Based on all the questions we had they were all answered. No problems. More

BEST CAR BUYING EXPERIENCE ALWAYS! Acura of Portland Dealership... 4 Cars in 3 years because they have the BEST customer care and vehicles in Oregon. We moved an hour away and still com Acura of Portland Dealership... 4 Cars in 3 years because they have the BEST customer care and vehicles in Oregon. We moved an hour away and still come back to buy cars here. Jose, Brad, & Tirzah are true SUPERSTARS at providing the BEST in every aspect of the business. When we walk into Acura of Portland we are greeted with smiles and warm hellos. We've never walked into it feeling like we were walking into pressure. They provide the most professional atmosphere in car buying I've ever encountered. I shopped around town thinking other dealerships have probably reached the level of professionalism as Acura of Portland only to be very much disappointed. The dealerships I visited, before realizing what I was doing, were all the same... LAME. Our "A-Team", as we like to call them, show true years of experience in the business. Jose, can find the vehicle you seek. A man of great patience, especially when you have no idea what you ae looking for at the moment. He will find it! Brad is "MAGIC!" He makes things happen. Brad is definitely your best ally in car buying. And, Tirzah, has the charisma to make banks fight for your business. She has the most knowledge in financing... She is GOLD! Make Acura of Portland your next CAR BUYING Experience! Thank you for all you do… JOSE, BRAD, & TIRZAH! BEST CAR BUYING EXPERIENCE ALWAYS! More

Hassle free and so friendly I just wanted to take time to say thanks. I purchased a vehicle from you yesterday and it was the best car buying experience I have ever had. I worked I just wanted to take time to say thanks. I purchased a vehicle from you yesterday and it was the best car buying experience I have ever had. I worked with Jose Restrepo in sales and also worked with Brad Capa in sales. I got an amazing deal on my used car, and I got what I consider to be a very fair amount for my older trade-in. At no point did I feel pressured. They explained each step as we went and I just felt so taken care of. I have already since I left, and will continue to recommend them to family and friends and when I need my next vehicle, I will be coming back. Thanks again. More

There are good dealerships, bad dealerships and ...and then there is Dick Hannah Acura. We bought a 2016 vehicle from them back in July (took delivery in August) after buying a 2015 vehicle from Ron ...and then there is Dick Hannah Acura. We bought a 2016 vehicle from them back in July (took delivery in August) after buying a 2015 vehicle from Ron Tonkin Acura across town back in December 2014. The reason we decided to try Dick Hannah for our second vehicle was because we thought they might be more willing to negotiate on price. Well, hindsight is always 20/20. Below are our experiences with Dick Hannah Acura: 1. The finance department is extremely slow. I signed my original sales contract in mid-July. We had a trade-in Hyundai with negative equity on it, the loan on which they offered to pay off quickly. They didn't pay it off until September 1st, which means we got hit with a ~$580 additional monthly payment for a car we no longer even had physical possession of. Now, logic would then follow that since the principal on the Hyundai was lowered as a result of our additional monthly payment, I should be refunded some money when the dealership pays it off, right? Not so; because they took so horridly long in their processing, interest charges ate up most of the $580 and we only got back $75. 2. Finance is also extremely disorganized. When I asked them about the AcuraCare extended warranty, no one in the whole dealership had a copy of the manufacturer's fine print terms on hand. They told me I would get a copy in the mail after I signed up. I told them I would not sign something when they didn't even have fine print for me to read. 3. The service department is very unfriendly and condescending. A few days after I took delivery of my new 2016 vehicle, I noticed an issue with the brakes. The pedal would go stiff if the car was left off for 24+ hours, something our 2015 vehicle does not do. I brought this up with the service department, and they immediately dismissed my concerns as "it's normal". When I tried explaining my concerns further, the tech simply sneered at me (while I was still speaking!) and brushed it off as "it's a feature with the new model year". What a textbook answer of a horrible staff member. 4. I specified several accessories to be added on to my new vehicle. This required an appointment with service, which I scheduled. My natural understanding was that they would install the accessories in their shop. No one told me that their body shop is actually located in Vancouver, WA, and that they would be clocking over 30 miles on my new car driving it there and back! 30 miles is not much in the grand scheme of things, but I am extremely miffed that they did so without informing me at all. Ron Tonkin Acura on the other hand, does not do this. They install all the accessories at the dealership. 5. One of accessories I added to my car was the "Lower chrome door trim". It was so shabbily installed that they started coming loose in less than a month. I eventually had to get both front chrome strips replaced. 6. While they had my car in Vancouver, they actually forgot to install one of the accessories that I had requested and paid for in my loan. They told me they would have set up another appointment to take the car back there again. I said "forget it" and asked for a refund on the accessory. More on that later. 7. The license plates took over two months to arrive. The vehicle was ordered in mid-July and I signed the application for the plates then. The vehicle was delivered to me on August 6th. I did not receive my plates until October 22, which was uncomfortably close to the early-November expiration date of my temporary sticker. Ron Tonkin on the other hand? They have your permanent plates installed onto your new car before you even drive it off the lot! 8. Remember the accessory they forgot to install? I asked for my money back, and now finance won't pay me. They first told me that they would mail me a check, but it never showed up. Upon further in-person inquiry, they told me that they mailed it not to me but to Acura Financial Services, as they claim they are required to do so in these cases. I meticulously checked my loan account, there was no sign of it anywhere. Upon further in-person questioning, they backtracked and told me they hadn't mailed the check yet, but would send it out the following Monday, and that it would probably show up in my next statement. It's been two statements since, and it still hasn't showed up. That's once that I've had to call them and twice that I've had to go to the dealership in person and I still don't have my money. I am tired of being lied to my face and stolen from. The bottom line is this: Dick Hannah Acura is a most unpleasant and treacherous place to buy your next vehicle. They are condescending, rude and dishonest--the combination of which is a difficult feat to achieve even for a car dealership. So shop here if you enjoy being cheated, looked down upon and bald-face-lied-to. If you don't, save yourself time, money and multiple headaches and buy from Ron Tonkin instead. Just the 2c of someone who has bought cars from both establishments. More

Excellent service!! Last Thursday my husband and I were in to look at a car. With the help of Ernie and Nick we ended up buying our very first brand new car! The experien Last Thursday my husband and I were in to look at a car. With the help of Ernie and Nick we ended up buying our very first brand new car! The experience we had was far from your typical car dealer purchase. There was no pressure and Ernie was genuinely after our best interest. We were there pretty late for a week night but not once did we feel rushed or pushed out the door. I will be recommending more people in the market for a car to Ernie and Dick Hannah based on the whole experience we had. Thank you! More

Very deceitful and dishonest . We negotiated and found the car completely over Internet. We had them run our credit and get us approved over the Internet. When we showed up the . We negotiated and found the car completely over Internet. We had them run our credit and get us approved over the Internet. When we showed up they did not have the right vehicle and they switched us to a much more expensive vehicle, they paid us less for our trade in, and our monthly payment went up $30+ dollars a month. We should've had a clear mind and walked away but it was almost 10 o'clock at night and the thought of renegotiating at another dealership was completely exhausting. So although we ultimately did decide to take the wrong car and paying a higher payment, it is not a dealership that we would recommend. Their old school sales tactics and bait and switch is very outdated and disrespectful to an intelligent clientele. We had a far better experience at Ron Tonkin and our next lease will be from them. After finding out that we were upset it took five days for the sales manager to finally call us. he explained it was not their policy to tell a customers they do not have the right vehicle even when they set an appointment on that exact car. It is also not their policy to make sure that the person making the decision is aware of any number changes ahead of time. They knew that I was the negotiator and purposely had my wife signing numbers while I walked outside. I did not find out until we were in finance. The sales manager found nothing wrong with this and said it was company policy. In my opinion I will never spend another dollar at this dealership or franchise. As I said we ultimately did make the decision to go forward with the lease but it was out of pure exhaustion and discuss. we just wanted the process to be over. Certainly not the treatment you would expect out of a luxury car brand. More

This team went above and beyond! Six stars! Every employee had a smile and greeting for us and helped keep my young son entertained and engaged during the process. It took several visits for me Every employee had a smile and greeting for us and helped keep my young son entertained and engaged during the process. It took several visits for me to find The Perfect Car, and their patience was limitless — although I'm sure they were seeing me so often they wondered if I'd moved in. Brad and his sales team worked tirelessly to find financing for me, Tuan made the usually tedious paperwork process quick and painless, and Jose went over the car top to bottom, carefully explaining the many features that were new to me. Dick Hannah isn't like the other auto dealers in the area — you can tell that the employees are genuine, honest, and straight-forward, which is rare to find at a car dealership!! More