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Dick Hannah Acura of Portland
Portland, OR
196 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 196 reviews
May 25, 2017
Buyer Negotiated price online, then showed up for a test drive. I spoke to Nick Patoray (Sales Manager) before I went on the test drive. I told him I was lo Negotiated price online, then showed up for a test drive. I spoke to Nick Patoray (Sales Manager) before I went on the test drive. I told him I was looking at a few other vehicles, such as BMW-3 and Lexus C class. Nick explained why Acura-TLX was better then those vehicles and he did it without talking down the competition. After the test drive I noticed some scratches in the rear bumper, which surprise me since the car was brand new. After talking with Nick about the issue, he explained to me how the scratches happened and he told me that he would repair them. He also threw in side molding for free. I bought the car and it was serviced the week after to remove scratches and add the molding. It was one of the easiest car purchases I have done in a long time. If you're looking for great dealership, you should check out Dick Hannah Acura. Mike Pickens More
by mpickens
Employees Worked With
Jose Restrepo, Nick Patoray, Scott Wildman
April 24, 2017
As long as Brads here, this is the only place we'll go. This is the only place we shop for cars. Unless they don't have what we've been looking for. But with all the accessibility to other Hanna lots invent This is the only place we shop for cars. Unless they don't have what we've been looking for. But with all the accessibility to other Hanna lots inventory, likely they do, we prefer this lot over any other. More
by We-luv-cars!!!
Employees Worked With
Brad Caba, Nick Patoray, Noe Vazquez, Tirzah Schutt, Khoa Dang
February 21, 2017
Excellent service !! Called st 4:15 on a Saturday with headlight out . Was told if I could get there by 5:00 they could replace. I got there at 4:50 and greeted very pleas Called st 4:15 on a Saturday with headlight out . Was told if I could get there by 5:00 they could replace. I got there at 4:50 and greeted very pleasantly by Brandy Young . She was able to get low beam replaced and even to the time to talk to other service people then made a few calls and told me the service would be covered by my warranty. I was elated !!! I have never experienced such service at any other deal. My husband is having a rough time with his brand new Jeep he bought at Vancouver Dick Hannah Jeep. The salesperson there was awesome but the car has problems and they won't resolve it. Husband now dealing with Jeep directly. He wishes he had bought an Acura at Dick Hannah Acura of Portland. More
by 22MarinK
Employees Worked With
Brandy Young
January 26, 2017
Disappointing Dick Hannah has great reviews, and I was excited when I purchased my Acura to enjoy great customer service. Sadly, this was just not the case. I had m Dick Hannah has great reviews, and I was excited when I purchased my Acura to enjoy great customer service. Sadly, this was just not the case. I had my transmission replaced under warranty, which was great. Unfortunately, something was installed incorrectly. I complained about problems with the transmission at every visit after the work was done, but oddly they couldn't find anything. After getting a second opinion at another local Acura franchise, I was told I need a new transmission again. The car doesn't even have 100,000 miles on it. As it turns out, Dick Hanna didn't install correctly originally, so now I have to pay to make it right, or lawyer fees to try to get Hannah to pay for it. Very frustrating. You have a choice, DO NOT use Dick Hannah. More
by JOANDE
Employees Worked With
Sam B
January 08, 2017
Great experience at Acura of Portland We worked with Khoa and Nick to purchase our new RDX. Throughout the transaction we found them to be the right balance of no pressure/no hassle while We worked with Khoa and Nick to purchase our new RDX. Throughout the transaction we found them to be the right balance of no pressure/no hassle while also being motivated to make the deal. Khoa was especially knowledgable about the RDX and took the time to explain everything even after the ink had dried. The dreaded time with the Finance Manager was an absolute breeze. We would highly recommend Dick Hannah. More
by ducks226
Employees Worked With
Nick Patoray, Tuan Bui, Khoa Dang
December 22, 2016
Initial service Excellent speedy service. Nice waiting area, friendly staff. I was pleased with the service and the infrastructure of the service department. Thank yo Excellent speedy service. Nice waiting area, friendly staff. I was pleased with the service and the infrastructure of the service department. Thank you for your work! More
by Lilyeats1
Employees Worked With
Eric in sales, Sandy Silva
December 21, 2016
Ernie Coombes is the best came to the dealership , i got treated with respect , he was and is a professional , honest does not go with sales , but in this case it does . thank came to the dealership , i got treated with respect , he was and is a professional , honest does not go with sales , but in this case it does . thank you for your help thank you for your honesty , any one looking for Acura look for Ernie coombes More
by khalil zeeter
Employees Worked With
Ernie Coombes, Andy Coombes
October 14, 2016
Best I ever had !! Very sales people , no pressure . I have had 170 plus cars in my driving life , I usually know more than the sales people I meet , James really knew all about the the cars he sells , I have had 170 plus cars in my driving life , I usually know more than the sales people I meet , James really knew all about the the cars he sells , very impressive , great sales person , no pressure just all the information you would ever need . I bought my fist MDX at "Hannah" and this one too. Nice expierence !!!!' More
by Mikes968
Employees Worked With
James Binder, Brad Caba, Nick Patoray, Tuan Bui
September 26, 2016
Hassle Free It was one of the best experiences I have had when purchasing a vehicle. Sandy was down to earth and very friendly. It was one of the best experiences I have had when purchasing a vehicle. Sandy was down to earth and very friendly. Thank you Sandy Silva More
by Sorenson's
Employees Worked With
Sandy Silva
September 24, 2016
Great experience and haven't bee let down Every time I have gone the service is superb, Will in service usually helps me and hes fantastic but everyone else there greets you and is extremely n Every time I have gone the service is superb, Will in service usually helps me and hes fantastic but everyone else there greets you and is extremely nice! More
by Acurarl
Employees Worked With
Will
