Dick Hannah Acura of Portland

service People were nice and helpful! They help me understand the code that popped up on the car and the service it needs. I got a nice rental car to drive ar People were nice and helpful! They help me understand the code that popped up on the car and the service it needs. I got a nice rental car to drive around. More

Above and Beyond Service! As always Sean and crew took great care of me and my car. He is by far the best I have ever worked with there. He makes sure everything is explained a As always Sean and crew took great care of me and my car. He is by far the best I have ever worked with there. He makes sure everything is explained and detailed out when questioning any service or fee. You need to keep him helping your clients, this way we will always return. I would highly recommend your dealership to friends and family as I have in the past. More

Quality with respect As always, I had my car serviced at the the Dick Hannah Acura dealership on Stark in Portland. Sam got me taken care of and the price actually went d As always, I had my car serviced at the the Dick Hannah Acura dealership on Stark in Portland. Sam got me taken care of and the price actually went down. (NEVER had that happen anywhere else...EVER!!!) They always ask questions to make sure all problems are solved,,,,and always with respect and honesty. Looking for another vehicle there to purchase. You have my thanks, Larry Schwab More

Great Service I was having a possible problem and made an appointment with Hannah, where I had bought the car. Talked to Sam and explained what I thought might be a I was having a possible problem and made an appointment with Hannah, where I had bought the car. Talked to Sam and explained what I thought might be a problem. He and his crew checked and re-asured me that there was not problem. After their process I felt much better and re-assured that everything was okey. More

Great, Helpful Service I had some warranty work done and it was fast and very thorough. Sean explained in detail all services provided and what I should get done in the fut I had some warranty work done and it was fast and very thorough. Sean explained in detail all services provided and what I should get done in the future. I would highly recommend this dealership to friends looking for service or a vehicle. More

Great experience every time. I have always been impressed by how each employee you deal with in the service department at this dealership goes above and beyond to provide excellen I have always been impressed by how each employee you deal with in the service department at this dealership goes above and beyond to provide excellent customer service. Something rarely seen anymore. Repairs done right the first time, and no hidden costs. Wouldn't go any where else . More

Exceptional Service Sam provided a great customer experience. Everything was on time and although I offered to walk pick up the car (I was less than a mile away) he sent Sam provided a great customer experience. Everything was on time and although I offered to walk pick up the car (I was less than a mile away) he sent someone to pick me up. I especially appreciated him explaining the components included in the algorithm for calculating servicing time. More

I was greeted as I got out of the car and told that Sam was on a call and would be with me shortly. Sam explained what the service was B13 and what it would entail and how long it would take (I wait). He was on a call and would be with me shortly. Sam explained what the service was B13 and what it would entail and how long it would take (I wait). He asked if there was anything else I wanted and I explained my battery was at least 6 years old and I wanted it changed, I didn't care if it tested OK. When the car was done, Sam went over what was found and how well everything checked out and what to expect for the B14 that would be coming up in the next year. It was a very informative appointment. Even though I get a Loyalty discount, I have no comparison and I want to pay a fair price, but the Brand just shouts expensive. (sorry). Kudos to Sam for treating me like a person with some knowledge. More

We have purchased four automobiles from Hannah Dealerships and three Acuras. Experience up to now has been good, but never had major problems with any of the vehicles we purchased from them. Th Dealerships and three Acuras. Experience up to now has been good, but never had major problems with any of the vehicles we purchased from them. That is up to our '13 Acura MDX. We experienced issues with the power steering system and blue tooth connections to our phones. Major work was authorized and performed by Hannah on the MDX to resolve a issue with the power steering but was not resolved. The management said they would stand behind us but we realized they meant, way behind us. Even though Acura authorized hundreds of dollars in repairs that did not fix anything, they then claimed the problem is a "Characteristic" of the vehicle. Blue tooth on a loaner '13 TL worked fine but our MDX had an issue. Acura again used that this was a vehicle "characteristic", Dealership said they would make sure we were happy. They said they would trade in the seven month old MDX for about 2/3s of the original sale price. Good deal for them, not for us. This is the last Acura/Honda product we buy and definitely not do anymore business with a Hannah dealerships. I guess this will be our "characteristic." More

The team was very polite and efficient and answered all of my questions. Service was completed well before the time I was given. I did not have to wait to check in and was greeted and checked out immedia of my questions. Service was completed well before the time I was given. I did not have to wait to check in and was greeted and checked out immediately. It cost less than I was quoted on the phone which is always a pleasant surprise. I was told my vehicle was in great shape. More