Dick Hannah Acura of Portland

Great customer survice! Jose Restrepo was a great salesperson. I defiantly recommend this dearship. José made our buying experience very easy and without any pressure. I woul Jose Restrepo was a great salesperson. I defiantly recommend this dearship. José made our buying experience very easy and without any pressure. I would defiantly come back and do more business with this Brad and José. Brad Caba (desk manager) also made our buying process fast and gave as a great deal. More

Good experience As always I had a good experience at Acura of Portland. They always treat me with respect and I'm always confident with the work they do on my car. As always I had a good experience at Acura of Portland. They always treat me with respect and I'm always confident with the work they do on my car. The service is fast and the price is competitive. More

Where do I begin. If there was an option for "no stars" I would choose that. Let me start by saying that this is my first "real" car buying experience for my own vehicl If there was an option for "no stars" I would choose that. Let me start by saying that this is my first "real" car buying experience for my own vehicle. I have seen and accompanied other people for their purchases, but never have I ever seen anything like this. Back in March, I found a Jeep on the Dick Hannah website, it was available at the Dick Hannah Acura off of Stark Street. I decided to look it over, ask for opinions and weigh my options as there were other vehicle that had caught my eye. For the price and what I THOUGHT I was getting, I was sold. But I wanted to see it and drive it myself before sealing the deal. I arrived at Dick Hannah on a Saturday morning and immediately went straight to the vehicle, without waiting for a sales rep. I looked over and under and read everything that I could before having anything change my frame of mind. Of course not long after, I was approached by a nice gentlemen names Jose. He brought umbrellas out to us and was eager to assist in any way he could. He quickly went to get the keys for a test drive, as we were looking inside to allow more time to examine. Everything looked great. When he came back, we started it up, popped the hood and let that baby run. No issues, no weird sounds, no red lights. The test drive was amazing, the Jeep was sound, safe and very comfortable. I didn't even test the radio until after I got back to the dealership. I had it set in my mind that this was what I wanted. I immediately went in and said ok, this is what I want, lets do this. They wouldn't budge on price, ok, that's fair, it's a great catch. Or so I thought. Fast forward to a week later. This is where it all started. Being the first weekend of ownership, I wanted to take my family to ride in the Jeep at the beach. After the first night there, we went to get into the jeep and noticed water on the seat. I immediately looked up to notice that the roof was wet and leaking. Ok, lets call and see what's up. Called to see what options there were, was told to bring it in, fair enough. Fast forward a couple more days, tried dealing with my sales rep to see what could be, absolutely no response. I take it in that following Saturday. EVERYONE there was so surprised and had no clue what was going on. Oook. Well let me tell you. Please figure this out. An entire day later, I get a call from the service department to come pick up my Jeep, there's nothing they can or will do. Was told, and I quote, "If you were to Google it, it's a pretty common problem. Take it to Jeep."," Our vehicles are sold as is." "It's a Jeep manufacture faulty." Um, ok! Well, I guess I will do just that. Fast forward last time, to this last week. I take my Jeep into Dick Hannah Jeep in Vancouver, off Auto Mall Drive. Team Service Manager, Teila, was absolutely wonderful. Due to them closing and my needing the vehicle, I couldn't leave it then. But explained the situation and was told they would look at it. I moved stuff around and made it so that I could leave it for a few days. Took it in, absolutely great, fast efficient, felt very secure leaving my Jeep there. MUCH to my surprise, when I received the details of my repairs needed, I WAS FLOORED! Over $4,000 worth of damage found, DURING THE SAME DIAGNOSTIC THAT ACURA RAN! I couldn't believe it, I was speechless. I tried to contact Acura, Jeep tried to contact Acura, nothing. Nobody will respond. I have numerous email attempts, even tried online chatting with a rep. The only way to get an answer is in person, and even then it doesn't get fixed. Perhaps legal action or a KATU news is the key to getting things fixed. Regardless of whether or not I purchased an extended warranty, this vehicle should not have been sold in this condition. I will absolutely be sure to update, when xxxx freezes over, and I get a response. More

Got a great car for a great deal. Don't know why there's so many negative reviews on here, expecially on loans falling through. The dealer has no control over a banks decision to finan Don't know why there's so many negative reviews on here, expecially on loans falling through. The dealer has no control over a banks decision to finance you or not, I had two previous loans fall through earlier this year and not once did I blame the dealership. On to my personal experience. I have been trying to get into a newer, safer vehicle for a couple of weeks due to my wife and I both working and expecting our first child in August. So being leary from a bad experience from another dealer in Vancouver I decided to give these guys a try and we're glad we did. We were greeted promptly upon entering the store and it was a very quiet and relaxed atmosphere. After some chatting with Randy about what we were looking for in a second vehicle he suggested a 2012 Honda Civic. We looked at the car and took it for a test drive, it had some powered options but that was the least of my concerns but it handled very well, gets great milage and has 4 doors, perfect for what I need. So getting back I conveyed my interest in the car and Randy goes and grabs a writeup and I'm thinking here comes the horse-trading. He sits down and we start talking and exchanging information for the financing, he takes the info to his sales manager Nick and my wife and I talk about where we want to be and our fears (we filed bk last year). Randy came back out with financing that was well below where we wanted to be and with a warranty to boot! Try these guys out if you haven't and if you have give them another shot: Randy, Nick and Tuan. Thank you for a painless and wonderful experience. More

Great work & great value I have been bringing my Acuras in for service here for over 20 years. They have been consistently good and attentive to my needs, especially to minimi I have been bringing my Acuras in for service here for over 20 years. They have been consistently good and attentive to my needs, especially to minimize costs and keep my cars running past 200,000 miles. Lately, my current service manager, Derek, has been great at helping me track down an intermittent noise on our MDX at no charge until they identify it and do the work. I just had regular maintenance done and appreciate the customer loyalty discount program. More

Disappointing experience with the service department I had a disappointing experience with the service department today. I brought my Acura TSX in to find out what was causing a parasitic draw on my batt I had a disappointing experience with the service department today. I brought my Acura TSX in to find out what was causing a parasitic draw on my battery. I called and ask how much it would be to diagnose the problem and was told it was free to evaluate my car. I asked the Team service Manager Steve Becker again when I arrived he also stated it was free. After finding what might be the cause (door lock actuator malfunctioning) they called the company I have a warranty policy with. Come to find out they included the evaluation in the price to repair it, after stating it was free. If you guys can't be honest and up front why should I trust you to work on my car that transports my family around? I would not even recommended you to my worst enemy. You lost my business. More

First service I recently purchased an 18 month old Acura RDX from a private party. I took the car to Dick Hannah Acura for the first service, 15,000 miles approxima I recently purchased an 18 month old Acura RDX from a private party. I took the car to Dick Hannah Acura for the first service, 15,000 miles approximately. The service department was very organized, polite, explained thoroughly what they would do to the vehicle, and everything was taken care of in the exact amount of time they indicated. The customer service area is spacious, clean and well maintained, also. More

HORRIBLE!!!!!!!!!!!!!!!! PLEASE READ IF YOU ARE GETTING WORK DONE ON YOUR CAR IN THIS PLACE! Here’s a little story about our experience with Acura of Portland repairing our c PLEASE READ IF YOU ARE GETTING WORK DONE ON YOUR CAR IN THIS PLACE! Here’s a little story about our experience with Acura of Portland repairing our car. We took our MDX in in November to have a water leak fixed, and were given a very nice loaner car (we appreciate that). We didn’t know where the leak was and knew it might take a while to fix. We were also prepared to pay what needed in order to do this, and we had about 1,500 dollars more of regular maintenance we were planning on having done in the near future. About 5 days into having our car we finally heard from the guy dealing with us and were told that the leak was “for sure” from the windshield. We were relieved and told them to go ahead and put a new one in- even though we knew it would be much more expensive than finding someone on our own to do it. Nearly two weeks into having a car they called to say it was finished and we could come get it. So we loaded up our one year old, in an ice storm and drove 40 minutes each way to get it. When we got in our car it was absolutely disgusting. COMPLETELY FILTHY. Our black interior was covered in a nasty grey dusty substance, they didn’t bother to clean up anything, there were BROKEN pieces of our car sitting in our center console and it was still SOAKING WET! We were absolutely appalled that they would even attempt to return it to us looking like this after we had just paid nearly 500.00 dollars for a new windshield. We refused to take the car until it was cleaned and had to, once again, transfer our child in the ice, into the loaner car. The man helping us said he wasn’t sure why it was still wet because “THEY RAN THE CAR WITH THE HEATERS ON IN ORDER TO DRY IT.” Seriously? That is how you chose to dry my car? You were going to return a car brought in for a water leak, wet? Wow. The next day we were asked to come back and try again, and we did, and the car had been “complimentary” detailed (which they should have done in the first place with a 500 dollar windshield). It looked and smelled great on the inside and we were fine with the fact that they couldn’t do the outside due to the weather. Fine. As I drive away I realize that they had drained EVERY last bit of my gas in “drying” my car with it running. Not pleased about that either. Many people offer us things to make the situation right, including a full tank of gas, which we appreciate and are feeling a bit better until fast forward to the next week when it rains AND MY CAR LEAKS JUST LIKE IT DID BEFORE!!!!!!!!!! Seriously. We attempt to call a few of the many people who want to make the “situation right” and not one of them return our phone calls. Funny, huh? So we finally reach an agreement that we will bring it back and they can find the leak for free this time because the last “leak” they fixed was unnecessary. The new man we are dealing with is very unpleasant. We are again, left with a loaner car, which is a life saver, yet this time my husband tells them exactly where to find the leak. They call once they find it, in the exact spot my husband suggested and tell him it will be 800 dollars per side to fix. He decides to find somewhere else to have that work done, as that is yet another outrageous price and with what we have been through we are not willing to pay it to this establishment. Fast forward to this morning when my husband goes to pick up our car, which has been filled with gas (thank you) but is absolutely disgustingly dirty again. They didn’t bother to put it back together and there are trim pieces everywhere, AND the water they sprayed in to find the leak??? ALL STILL IN OUR CAR!!!!!! I can’t make this up. It seems unbelievable, but it is true. How can an establishment that works with luxury cars, and changes astronomical prices get away with doing business like this??? It is appalling. I guess if I had read reviews I might know that I am NOT the only one having absolutely terrible experiences with this chop shop. I can tell you, there is absolutely NO WAY we will be giving one more penny of our money to this pathetic excuse of a repair shop, and I will do my absolute best to share this story with AS MANY people as possible. I have never written a review on anyone before, but I will find every single place available to post this. Thank you Acura of Portland for making the last month an absolute nightmare and for leaving us with a huge mess to clean up. You absolutely suck. Huge amounts. Mindy O’Neil More

Great place Been coming to AOP since 2004 to get my RSX serviced and every visit is excellent. Service department is knowledgeable and the 360 inspections are gre Been coming to AOP since 2004 to get my RSX serviced and every visit is excellent. Service department is knowledgeable and the 360 inspections are great. The wait is a little longer for oil changes, but it's worth it for me to know my car is functioning properly. It also comes with a car wash so I'm always leaving on something shinier than I came with. Recommend! More

Plan to have my TL forever I've been taking my 2005 TL to Dick Hannah's Acura of Portland since I moved here in 2006, and I could not be happier with the service. Everything is I've been taking my 2005 TL to Dick Hannah's Acura of Portland since I moved here in 2006, and I could not be happier with the service. Everything is always explained to me, and there are never any unpleasant surprises. More