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106 Reviews of Dick Genthe Chevrolet - Service Center
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February 17, 2016
Fast and very courteous employees I gave a rating of 5 stars due to the fact that everyone at Dick Genthe is always courteous and they know what they are doing, they keep me informed o I gave a rating of 5 stars due to the fact that everyone at Dick Genthe is always courteous and they know what they are doing, they keep me informed of the situation and they get the job done in a professional and quick manner. I recommend this dealer to everyone. More
by lwrmh
Employees Worked With
January 28, 2016
Jed Roberson It was Great they found the problem. It took 2 days to get the parts. They gave me a loaner car. that was very nice. They fix my , I had a fuel line It was Great they found the problem. It took 2 days to get the parts. They gave me a loaner car. that was very nice. They fix my , I had a fuel line leak. it was replaced. More
by miss
Employees Worked With
John Gonzalez
January 24, 2016
Had a great first time experience at this dealership Dealership in Southgate was great to work with. I called to set up an appointment with Mike Leidner for service on my trailblazer and he told me that Dealership in Southgate was great to work with. I called to set up an appointment with Mike Leidner for service on my trailblazer and he told me that I could drop off that day and said depending on the issue that I more than likely would get my vehicle back the next day. Mike called me the next day and said the vehicle was ready for pick up. He was extremely helpful with the issue I was having and assured me that it would be resolved. I highly recommend this dealership in Southgate rather than where I purchased in Woodhaven. More
by Toons
Employees Worked With
November 25, 2015
Waste of time Took my truck in on a Friday for service for which I had an appointment for. Had a few minor issues but the priority was to check a problem with the Took my truck in on a Friday for service for which I had an appointment for. Had a few minor issues but the priority was to check a problem with the transmission. Said they could not get to the transmission late Friday due to the transmission techs being backed up with two ahead of me. The following Monday they stated they may get a chance to look at it, but never did. Tuesday was told still two in front of me and now only had one tech as the other was on vacation for the week. By Tuesday night still had not looked at the trans. Wednesday morning they still had never looked at it and told them I would pick it up and take it somewhere else, as tomorrow was the Thanksgiving holiday and needed it for the weekend. What a complete waste of time, and I kept having to call them to check status as they did not keep me in the loop as much as they should have. My wife told me not to take it here, but it was close and I thought I would give them a try. Bad mistake and will never go back, lots of other dealerships and independent places. More
by Carefulshopper
Employees Worked With
John in Service
July 29, 2015
Service department Customer service is defined by how you treat your customers. To take 3 months to figure out and issue is unacceptable, now I was never treated with an Customer service is defined by how you treat your customers. To take 3 months to figure out and issue is unacceptable, now I was never treated with any kind of disrespect but I had to continuously attempt to contact the service representatives to get a status on when my vehicle would be ready. The customer should not need to call in. More
by Noway123
Employees Worked With
Steve the service manager
December 12, 2014
Great experience I brought my Silverado to the dealership a couple days ago I had couple things that needed to be fix Scott the man to see he had my truck fixed in two I brought my Silverado to the dealership a couple days ago I had couple things that needed to be fix Scott the man to see he had my truck fixed in two days. Looking forward to buy my next tuck here More
by jpr34769
Employees Worked With
Scott Nichols
November 14, 2014
awesome! Ive always had excellent service going through Scott N. He has done so much for me and being friendly and professional at the same time! I highly reco Ive always had excellent service going through Scott N. He has done so much for me and being friendly and professional at the same time! I highly recommend him, you will be very pleased! I will continue going to.him for service to my vehicle! More
by courtney.douds
Employees Worked With
Scott Nichols
November 02, 2014
service center Mike Leidner always make sure I am taken care of. I will defiantly continue to purchase and go to this dealer for service. I have a family member who Mike Leidner always make sure I am taken care of. I will defiantly continue to purchase and go to this dealer for service. I have a family member who works for another chevy dealer and still would continue to go to Dick Genthe Chevorlet More
by wendy.herkimerkashcynyc
October 21, 2014
Service Scott in the Service Department was very friendly, helpful and let me know when the work was completed. Top notch and to be commended. Fr. Todd Scott in the Service Department was very friendly, helpful and let me know when the work was completed. Top notch and to be commended. Fr. Todd More
by Todd Lajiness
Employees Worked With
Scott
October 15, 2014
Service I had to take my new car in for a few recalls and Scott in the service department made sure I had a loaner vehicle to use for few days. He kept me in I had to take my new car in for a few recalls and Scott in the service department made sure I had a loaner vehicle to use for few days. He kept me in the loop of the status of my vehicle. Very satisfied. Lisa Looker More
by lisalookerc21
Employees Worked With
scott
