Dick Genthe Chevrolet - Service Center

Quick Software Update Recently purchased a new Malibu, and love the car. I got a text message from Scott, telling me that he noticed my car belonged to a small group invol Recently purchased a new Malibu, and love the car. I got a text message from Scott, telling me that he noticed my car belonged to a small group involved in a recall for the start/stop communicating with the battery sensor. Sounds complicated, but my car was ready for me within a half hour. I was able to sit in the lounge and enjoy the AC. Any time I have ever been in for service, of which my previous vehicle required a lot of, I am always aware of what is going on, and Scott, and Mike always make sure there is a rental for me. It is good to know these guys, they make sure you are happy. More

Fantastic service and great sales people. The lube center was great. Also Tim Eubanks is an amazing, kind and wonderful sales person. I will be back when I am ready for my next vehicle. The lube center was great. Also Tim Eubanks is an amazing, kind and wonderful sales person. I will be back when I am ready for my next vehicle. More

service review I am always pleased when servicing the four vehicles I have bought from Genthe, in last 24 months and I will continue to have my vehicles serviced he I am always pleased when servicing the four vehicles I have bought from Genthe, in last 24 months and I will continue to have my vehicles serviced here Bob Forreider More

Great Service I really appreciate how Scott Nichols handle my situation and was very understanding. Would Definitely visit this dealership again. Wish I would have I really appreciate how Scott Nichols handle my situation and was very understanding. Would Definitely visit this dealership again. Wish I would have gone to this dealership 1st, More

oil change Quick service workers were good and did the job efficiently. No wait time. Good courteous service. Price was reasonable. They checked tires and flui Quick service workers were good and did the job efficiently. No wait time. Good courteous service. Price was reasonable. They checked tires and fluid levels. More

The worst. Dick Genthe in Southgate has to be the single worst dealership experience my family has ever had. I had originally taken my car in to have my ac comp Dick Genthe in Southgate has to be the single worst dealership experience my family has ever had. I had originally taken my car in to have my ac compressor looked at after it began making a loud noise. Originally, we were under a mechanical warranty so the repair and part were covered. When they returned my car to me I found that it was still making a loud noise but was told that the warranty company had insisted on an after market part and that they could sometimes make noise. They assured me is was safe to drive and shouldn't be a problem. I, not being a mechanic, took their word for it.(Of course, the belt attached to the compressor is also attached to the rest of the moving parts in my engine so if it failed, everything would seize up.) A few months later the noise grows louder and I take the car in to have it checked out and also have my brakes looked at. They tell me that the warranty has lapsed and we will have to pay for replacing the compressor. We ask "if the part was faulty in the first place, why should we pay to replace it? Your mechanic installed it." They tell us that the warranty company is responsible and refuses to fix the issue. We are told we have a 6 month, 6000 mile warranty and it has lapsed. One of the other guys that works there looks at the paperwork and points out that even if that were true, we were still under 6000 miles AND 6 months. We are shuffled around and told they would have to contact the warranty company. I get a phone call saying that they are still refusing to replace the part. So skipping ahead of being shuffled around between four or five people, the garage manager comes out and highlights the warranty company phone number and writes down the warranty info for us. He is the ONLY helpful person we dealt with. He urges us to call Ryan about the part. When we do we are informed that DICK GENTHE OWNS THE WARRANTY AND LIED TO US ABOUT IT. It's not a 6 month warranty. It's a 12 month, Dick Genthe's mechanic wrote it up for 12 months. DICK GENTHE LIED TO TRY TO GET OUT OF BEING HELD RESPONSIBLE FOR A PART THAT COULD FAIL AND CAUSE AN ACCIDENT. Steve denies this, tells us we can't see the hard copies of our paperwork and does everything in his power to derail us. Eventually he relents "don't worry I won't leave you holding the bag" and begrudgingly says he will get the car repaired. In the meantime we deal with the ever passive aggressive John who tells us "he thinks it's a pulley but he guesses they will just have to shell out the 800 bucks to fix our car." It's not our fault but they treat us like it is. So we are down a car for a full week, lied to, given the run around and informed by the warranty company Ryan that this entire time it was DICK GENTHE'S fault and they were the ones trying to get out of fixing their mistake. The woman at Ryan even called Steve to inform him of his responsibility, which apparently was not convincing enough for him to immediately do the right thing. We also had the pleasure of listening to a mechanic complain in front of us that he was sick and tired of being told to slap bandaids on cars and push them through to get them out. What a class act. John and Steve I hope you get fired for this. I have an 8 year old daughter who drives in that car with me every day. God forbid I actually let you run me off like you tried to do for a week straight and something happened to her because that part failed. Thank you to the garage full of honest mechanics who did their best to help us. At least some people in the building were helpful and had integrity. And Steve, if you missed my comment about your motivational poster on "service" I was being sarcastic because you clearly don't have any integrity or compassion." More

Terrible service, incompetent mechanics. I bought a 2008 Hummer H3 used from Genthe with a 2year warranty. The vehicle developed an oil leak , had a bad wheel bearing and u-joint. It was serv I bought a 2008 Hummer H3 used from Genthe with a 2year warranty. The vehicle developed an oil leak , had a bad wheel bearing and u-joint. It was serviced under warranty and the oil leak was fixed as was the u-joint. While fixing the u-joint the rubber boot that seals the shaft was torn off. When told about it they denied the cause and I replaced the drive shaft at my own expense. They also said the wheel bearing was OK, when I received the vehicle back and was leaving on a trip my friend said let's put it on a hoist and check before leaving. When on the hoist we found the transmission pan bolts only started and not tight. ( I have picture taken with my I-pad). A month later on a trip north the vehicle was taken to Bishop Cadillac in Cheboygan Mi. , where they fixed the wheel bearing replaced another u-joint and the transmission. Their opinion was these issues should have already been dealt wAaith.These repairs were approved and done under warranty. Cost was $4300.00 Harold E. Johns More

Service on 2014 Cruise Exceptional service from everyone. Scott even offered to share his lunch with me.since I was picking up my car on my lunch hour. I can think of nothin Exceptional service from everyone. Scott even offered to share his lunch with me.since I was picking up my car on my lunch hour. I can think of nothing that could be improved. More

Outstanding! Service to the consumer, by tending to their needs and their cars "makes" and auto company. Without great dealerships, like Genthe, GM couldn't exist. Service to the consumer, by tending to their needs and their cars "makes" and auto company. Without great dealerships, like Genthe, GM couldn't exist. Keep up the good work! More