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Dick Genthe Chevrolet - Service Center

Southgate, MI

3.3
106 Reviews

106 Reviews of Dick Genthe Chevrolet - Service Center

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August 21, 2017

Happy, Happy, Happy Your oil changing crew are the best, fast, kind, courteous and very funny.... I can't believe I'm even saying this. But I look forward to getting my More

by Diane52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The oil pit crew
August 09, 2017

could of been better, but good ok the first service guy was blunt and it would take day or two; Katie in phone said a couple of hours so we questioned it...talked to several people More

by K-Kaye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Leidner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Gipson
July 21, 2017

Great Customer care Found and repaired problem on my Saturn. Service aisle manager Mike Leidner checked into warranty on failed ignition module and found it was covered, More

by Saturnman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Leidner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2017 -

Dick Genthe Chevrolet responded

Thank you for the positive review - I will let Mike Know you were very satisfied with his efforts.

July 16, 2017

Good Experience They took care of my need for an oil change, and fluids fill-ups, quickly and expediently before I was to leave on a road trip. A reasonable wait bef More

by Ila Mae Lancendorfer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy Black
June 19, 2017

Tire repair Mike B. was very helpful and kept me informed as to the progress of the repair. Each time I have had to use the Service Department at Dick Genthe eve More

by reidy152
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, Sam and E all made the tire repair event a non-event.
June 04, 2017

Neil Stress & Lisa Stann Both are very helpful. Would recommend them to everyone. The best I know. Returned my phone calls when I called them.Neil even worked with the service More

by Robin 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kelley-Stan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Stress
May 28, 2017

An thorough service A friendly, honest dealership that actually informed me of work that may well need to happen to my vehicle, but that was not needed right away. My pre More

by Jonesy38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Zabrowski
April 29, 2017

Working with general manager was great My past experience with the service department has not been the greatest when I talk to the general manager things got resolved quickly Service manag More

by Williams49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brad Wise
April 24, 2017

Transmission service Transmission oil was exchanged/replaced at the recommended interval. The vehicle is running and shifting much better than before. Wait time was minima More

by jorge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Kennedy
March 25, 2017

Excellent service department. Important decision making. John Kennedy did an excellent job. This is important part of my decision in making of buying or leasing a car from a dealership. Honesty is necessary More

by 99th Sep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John, Kennedy
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