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Dick Genthe Chevrolet
Southgate, MI
506 Reviews
Dick Genthe Chevrolet is the only original family owned and operated GM dealership in the Downriver area. We have been servicing the automotive needs of the Downriver area since 1916. We are proud to be part of the new General Motors and thankful for the opportunity to serve the Downriver Community for many more years to come.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 506 reviews
October 16, 2023
Very helpful and understanding of what you are looking for! Also very nice and quick with getting you in and out. for! Also very nice and quick with getting you in and out. More
by robert.rausch
Employees Worked With
October 11, 2023
Jessica and Dick Genthe were absolutely amazing when we had to turn in our lease vehicles and lease two new vehicles. The pandemic caused major supply issues and Dick Genthe only had a handful of vehicles had to turn in our lease vehicles and lease two new vehicles. The pandemic caused major supply issues and Dick Genthe only had a handful of vehicles but Jessica worked with us over a few weeks until we found vehicles we were happy with and the finances made sense. Jessica took the time to set up the vehicles, which our last Chevrolet Salesperson at a different dealer never did. Also, Jessica followed up with us to see how we are enjoying the new Equinox RS vehicles we leased. Jessica is also always available for any questions and returns inquiries within the day. Dick Genthe was a very clean dealer where everyone on the staff was polite and welcoming. We had a horrible experience at another local Chevrolet dealer where the price quoted and agreed to was not even close to what the dealership actually charged and any concerns or questions fell on deaf ears at the other dealer, but Dick Genthe and Jessica were the exact opposite. Everything was transparent and the team was very polite and professional. Even if you are not 100% sold on a Chevrolet go meet Jessica and at least see what she can do ... I guarantee she will go out of her way to meet your needs as much as possible. Jessica and Dick Genthe will be our first stop when our vehicles leases are up for renewal. More
by mbtarr
October 11, 2023
Jessica really knows her stuff! She is kind, professional, and was able to work with me through schedule challenges on my end. I can't recommend her highly enough! She is kind, professional, and was able to work with me through schedule challenges on my end. I can't recommend her highly enough! More
by Heather d
Employees Worked With
October 10, 2023
Geno helped me find the best deal possible for my new car. He was very kind, helpful and answered all of my questions. I was able to get all the details worked out in less that 2 days. Thanks for al car. He was very kind, helpful and answered all of my questions. I was able to get all the details worked out in less that 2 days. Thanks for all of your hard work, Geno! More
by annalieselynn0814
Employees Worked With
October 04, 2023
Love Duane Hess he’s always professional and efficient. He makes sure I have all my apps and accounts sorted before I leave and if I ever have any issues he’s quick to respond. He makes sure I have all my apps and accounts sorted before I leave and if I ever have any issues he’s quick to respond. More
by Melaniemorales77
Employees Worked With
September 27, 2023
-When dropping the vehicle off, the service department was given a very detailed description of: “When accelerating the vehicle, at 40 to 44 MPH the steering wheel would wobble and a shaking movement coul was given a very detailed description of: “When accelerating the vehicle, at 40 to 44 MPH the steering wheel would wobble and a shaking movement could be felt under the pedal. However, when I removed my foot from the pedal (during the speed range) both of the issues would stop immediately – including that both issues were only happening at the 40 to 44 MPH range. I had taken it to Belle Tire before I dropped it off to ensure there were no tire issues. Belle Tire gave me a complete print out of the test they did which showed absolutely no issues with my tires.” - I was called the same day to approve a “Road Force Test” to rule out any tire issues and was quoted a fee of $125.00. I could provide documentation of no issues with my tires, Ron replied “I cannot not move forward with any service on the vehicle without the Road Force Test due to the Chevy Corporate checklist. If you do not approve the test, you might as well come back and pick your car up”. - I approved the test and was told by Mike (service manager) that the rear tire needed to be replaced and was given two completely different reasons why. I was denied a tire rotation request to see if that would give any further indication of the tire or source of vibrations. Mike stated "I am 100% sure of what Ron is telling me and that replacing the tire will solve the issue." - Approved the tire replacement, only to be told that my vehicle still failed the driven road test and there was still wobbling and shaking followed by Ron stating “it might still be another tire” – but the other 3 tires passed the Road Force Test. - Pico scope test verified axles needed to be replaced. I asked Ron which axles – Ron stated “both rear axles”. I questioned the tire replacement again Ron had no answer, replied “a damaged rear axle may cause the wobbling and shaking in the front”. -Was told I owed $429.53 and was not given documents on my original tire showing failure. The paperwork stated the FRONT axles were replaced. -Mike said "“sometimes Ron says one thing but actually means another. But the front axle and back axle are the same thing so”. My fiancé and I spoke with Mike but were told TWICE " I am done talking to you about this, I have nothing further to say" and told us to file a claim with Chevy corporate. - Got home and realized my front bumper was not attached correctly but Genthe is stating they never touched my bumper. ** Edit to original post There is an active “GM Technical Service Bulletin #20-NA-227” for 2020 to 2022 Equinox models which covers a “Wobble Vibration on Hard Acceleration” – the “condition” listed on the bulletin is the exact compliant that the service department was given when I dropped my vehicle off (this bulletin information was not communicated to me until yesterday). Mr. Genthe did reach out to me following several posted reviews. He acknowledged and apologized for how the service department staff handled communication and the overall experience while my vehicle was in their possession however, there is still a disconnect on how the compliant was handled. Mr. Genthe also made an attempt to rectify some of the issues by offering a detailed interior cleaning and to have the service department “look at my bumper”. I did communicate my appreciation to Mr. Genthe for taking the time to contact me however, I did ultimately decline his offer as I felt it was in my best interest to not have any further service provided through or communication with the service department. In response to my reviews, I have had other service department team members from other Chevy dealership locations reach out to me personally and have offered their assistance. I still fully stand by my review of how my vehicle and experience was handled through the Genthe service department and I believe consumers have the right to be made aware of potential customer service issues. More
by liz.17485
September 25, 2023
Duane was amazing and was supportive through the whole process. He is also very responsive and has excellent follow through. I would highly recommend him. process. He is also very responsive and has excellent follow through. I would highly recommend him. More
by Jen
Employees Worked With
September 14, 2023
Just got my 4th truck from here. Justin Kegley is hands down the best. His assistant and Chad the finance manager will work to get you what you want. Justin Kegley is hands down the best. His assistant and Chad the finance manager will work to get you what you want. More
by lowellmartin42
Employees Worked With
September 12, 2023
He is our guy when it comes to dealing with vehicles. He contacted us immediately when our vehicle came in. Smooth and easy. This is our second time coming to him and will be back again, soon. He contacted us immediately when our vehicle came in. Smooth and easy. This is our second time coming to him and will be back again, soon. More
by karipiegza
Employees Worked With
September 01, 2023
Duane is the best. I can't remember the last time I've experienced such wonderful .customer service! Took time to explain all features of my 2024 Trax. He is the man to I can't remember the last time I've experienced such wonderful .customer service! Took time to explain all features of my 2024 Trax. He is the man to see for your next car purchase! More
by patsypurple
Employees Worked With
