Dick Genthe Chevrolet

am writing this as a return buyer of Dick Genthe am writing this as a return buyer of Dick Genthe vehicles. I have purchased cars from my very first one to the one i have now from Dick Genthe. I hav am writing this as a return buyer of Dick Genthe vehicles. I have purchased cars from my very first one to the one i have now from Dick Genthe. I have never experienced a bad time or had any one not be friendly to me. On my last trip to purchase a car i was not sure what i could get cause at that time my finances and the price range of what i needed for a car i didnt think was possible. I have bought a previous car from Ron Gignac and knew that if there was someone that could help me out it was him. He knowledge of the cars on the lot and not to mention his friendly personnality is something that you dont find at every lot. He knew what he was dealing with after a brief chat about my finances and to my surprise he not only got me into a car but he was able to place me in my very first brand new car and helped me decide that leasing would be a better way for me. I have had my car now for a year and i cant say how thankful i am that i have this wonderful car and that Ron Gignac went above and beyond to make sure that i was totally happy with my purchase. I will recommend the dealerhip and Ron Gignac to my friends, family members or any one that i hear is looking for a car. And i will for sure be back in 3 years to get my next car. Thanks so much, Michelle P. More

I have purchased a couple trucks from Ron Gignac and Dick genthe Chevrolet. They have always carried a huge supply of vehicles to choose from. I was amaized how nice everyone the treated me.I have recommende genthe Chevrolet. They have always carried a huge supply of vehicles to choose from. I was amaized how nice everyone the treated me.I have recommended them to friends and family. The body shop "Mike and the guys" also did a wonderful job on my Silverado.If you ever need there services, you won't be disappointed. More

I recently traded in my jeep for a newer vechicle. My salesman Tim Eubanks was very eager and helpful in the transistion from trading in my vechicle to obtaining my new vehicle. I would recommend my frie salesman Tim Eubanks was very eager and helpful in the transistion from trading in my vechicle to obtaining my new vehicle. I would recommend my friends and family to go to Dick Genthe Cheverlot to see Tim Eubanks to get a new car or used car. Aaron Eubanks More

Paul greeted my husband and I, in a courteous and professional manner. I was embarrassed to tell him about my credit situation, but I wanted to rebuild my credit, and not have my name removed from th professional manner. I was embarrassed to tell him about my credit situation, but I wanted to rebuild my credit, and not have my name removed from the loan like the previous dealership did. He understood what I wanted and he took the time to listen to our needs. During the entire process, he made me feel at ease, and I never felt pressured. While we were waiting for our loan to be approved, he constantly returned to communicate the process to us. I am happy to say that I was approved for the loan and although my husband cosigned for me, he was able to get me a loan which will help increase and rebuild my credit. Thank you for doing one of the most important things in customer service, which is to "Listen" to your customers. Proud owner of a 2013 Equinox. More

Took my 2008 HHR here for body work. Initial drop off an info transfer was fine. Communication during the repair process was lacking. I had to call in and ask about a date of completion. Picking up the car info transfer was fine. Communication during the repair process was lacking. I had to call in and ask about a date of completion. Picking up the car was an utter fiasco. Mike, the manager of the Body Shop is the RUDEST person I have ever encountered in my 20 years of being a GM customer. They closed at 6, and I could not get there until right before 6pm. I called him at 5:30 and told him I was on the way and it would be close. All I had to do was pay my deductible and get my keys. When I walked in the door at 5:57, Mike very rudely tapped his watch and said "30 more seconds!" My fiance, who was with me and is an engineer at GM, politely reminded him that it was about customer service and that the transaction would only take less than 2 minutes and that staying 2 minutes past 6 pm was worth it for a loyal customer. Mike then proceeded to shout at my fiance about how he had been here all day and left at 6pm with no exception. I get it. He wanted to go home to his family. We wanted to go home too. But instead, Mike insisted on arguing with my fiance for well over 5 minutes. Once he finally rang me up, he threw my car keys on his desk and said "you're all done." He never took me out to the car to walk me through the repair, he never said "thank you" or "come again" or "I'm sorry I was so rude and picked a fight with you for no reason." If he would have kept his sarcasm and rudeness contained, taking me out to the car, showing me the repair, and ringing me up would have taken FAR less time than it did to yell at me and my fiance for coming in at the last minute for a simple pick-up. I brought my car to Genthe because it is a State Farm preferred repair shop. I will be letting SF know how I was treated by Mike. I just moved down to GI from Novi and I was looking for a new Chevy dealer to replace my beloved Liberty Chevrolet. I will NEVER bring my car here again. Mr. Genthe, you should be ASHAMED of how Mike acted towards a customer today. More