Dick Genthe Chevrolet

Service I had to take my new car in for a few recalls and Scott in the service department made sure I had a loaner vehicle to use for few days. He kept me in I had to take my new car in for a few recalls and Scott in the service department made sure I had a loaner vehicle to use for few days. He kept me in the loop of the status of my vehicle. Very satisfied. Lisa Looker More

Scott in service is top notch always makes the process smooth and easy and will keep me informed ever step along the way and really takes care of you is top notch always makes the process smooth and easy and will keep me informed ever step along the way and really takes care of you More

the best! This is probably some of the best service I have gotten anywhere! Scott was outstanding. He was very personable and went above and beyond for. I felt This is probably some of the best service I have gotten anywhere! Scott was outstanding. He was very personable and went above and beyond for. I felt I was working with a friend as he got everything set for me. When my car was ready he called me by name and simplified everything for me. Scott deserves a raise and I hope this helps. More

Body shop worst experience ever They have had my car over a month and have raised the cost estimate from 6k to 10k on a used car! Customer service rep Mike in the body shop shows no They have had my car over a month and have raised the cost estimate from 6k to 10k on a used car! Customer service rep Mike in the body shop shows no remorse for the length of time they are taking for repairs and refuses to make accommodations for car rental or speed up the process. I will never recommend this company for anything! More

New Car Purchase on 7/28/2014 My wife and I are new buyers when it comes to purchasing vehicles. This purchase is the 4th new car we have purchased from Dick Genthe Chevy. Our Sa My wife and I are new buyers when it comes to purchasing vehicles. This purchase is the 4th new car we have purchased from Dick Genthe Chevy. Our Salesman Duane and the Sales Manager Bob Capp have gone above and beyond with this most recent purchase. We almost did not purchase from the dealership and almost went to the competition and Purchased a GMC instead. Duane and Bob would not have us go anywhere but Genthe. They did everything in there power to get us in the vehicle we wanted and matched the other dealership in price. I am not sure what all kinds of things that had to be done to make this happen but they definitely are an awesome team to work with. I am sure our next purchase will be made at this dealership as well. More

Volt warranty - Terrible service department I took my 2 month old Volt (3200 miles) in for an alignment yesterday July 17,2014 to Dick Genthe Chevrolet. Vehicle alignment falls well under the n I took my 2 month old Volt (3200 miles) in for an alignment yesterday July 17,2014 to Dick Genthe Chevrolet. Vehicle alignment falls well under the new vehicle limited warranty for the first 7500 miles. This dealership repeatedly denied that an alignment is covered under any type of warranty. The service manager (Steve Szabados) was called into the situation and even he denied that this was not under warranty and demanded payment for the alignment. Interestingly enough is that I had the new vehicle limited warranty with me and read to it out loud to the service manager and service advisor. They both (Neil and Steve) wanted to know where i got this information from and how I got it. (This warranty info is available to anyone and it is no secret) It was only then after 2.5 hours that they decided that I did not have to pay for the WARRANTY issue. They also left the Volt running the entire 2 hours which drained the battery. Upon leaving the dealership I had to sign paper work and then was asked again to pay for the alignment. (terrible communication within this dealership). I then had to wait for an additional 20 minutes as a third different service employee said I HAD to pay for the alignment and he stated "I don't believe you" when I stated this was under warranty and the manager knew about this. This dealerships service department is extremely incompetent, rude, not trustworthy, and is a poor reflection of quality costumer service and the Chevrolet brand. More

Decent experience Dealership experience was decent in comparison to other dealerships I've worked with in the past. As with any vehicle purchase from any dealer make s Dealership experience was decent in comparison to other dealerships I've worked with in the past. As with any vehicle purchase from any dealer make sure you're getting the deal that you want for a price you are wanting to pay. If I can give any advice it would be to stay away from financing anything over 100%. The interest rates sky rocket past this range especially for people with bad credit. More

Dave Teska, was great, most helpful, with all my questions. I'm very happy with my purchase and price. I just felt like I could trust Dave, that's important especially with used cars. questions. I'm very happy with my purchase and price. I just felt like I could trust Dave, that's important especially with used cars. More

I had to visit the dealership 5 times including 1 more time that my husband had to bring money due that was not mentioned before I signed for my lease. I was not informed that I had to pay my first month time that my husband had to bring money due that was not mentioned before I signed for my lease. I was not informed that I had to pay my first month payment on the date I signed, I was called by Ben 5 days after I signed to notify me that I owed $361.00. I was very upset about this and my husband called the Sales Mgr. which failed to call him back. Ben had called us 3 times by this point, but we didn't want to deal with him anymore. No service recovery was made by the sales mgr. I am very dissatisfied with my experience all the way around. I feel my purchase was very rushed and disorganized. Ben's excuse for not telling me that I owed money due was because he sold 3 cars that day. There is no excuse for the customer service I've received. After we paid this money due, I received an $11 check in the mail. We were misinformed on the amount, I don't feel that I should have paid this amount because it was not discussed with me. I do not recommend this dealer, especially after going to Bill Crispin Chevrolet. After watching my husband experience, we will now be doing business with them. More

Tim Eubanks and the financial manager were both very wonderful, treated us well, and gave us great deals on a new car. Definitely would recommend. wonderful, treated us well, and gave us great deals on a new car. Definitely would recommend. More