Dick Genthe Chevrolet

Horrible Service I have had the same issue serviced several times and my new truck still drives horribly. I was going to purchase at lease end but im going to cut my I have had the same issue serviced several times and my new truck still drives horribly. I was going to purchase at lease end but im going to cut my losses and move on to a different dealer and vehicle altogether. Do not purchase any extra insurance that they offer at the time of sale because its also a joke. I will be pursuing legal action against Genthe. More

Genthe is great. my experience with getting my new car could not have gone better. Everything I needed was taken care of . Mario was a pleasure to work with during my my experience with getting my new car could not have gone better. Everything I needed was taken care of . Mario was a pleasure to work with during my purchase. More

Wonderful Experience Justin Kegley is the best...he always goes above and beyond for his customers. This is the second car I have purchased from him and I always refer him Justin Kegley is the best...he always goes above and beyond for his customers. This is the second car I have purchased from him and I always refer him to all my family and friends. More

service in for a recall and everything handled fast and good Cant ask for any more. Service has always worked to get the job done while I wait. in for a recall and everything handled fast and good Cant ask for any more. Service has always worked to get the job done while I wait. More

Honest and straightforward I only had the opportunity to converse with Doug Raines and briefly with Nicholas Scott, not to exclude any of the other fine gentlemen though, th I only had the opportunity to converse with Doug Raines and briefly with Nicholas Scott, not to exclude any of the other fine gentlemen though, these two individuals stood out most in what was my first ever DICK GENTHE CHEVROLET experience. So it is with pleasure that I take a moment to personally thank them for making our experience a positive one. I enjoyed a successful career of watching and observing people, so it was easy for me to write this review attesting to Doug’s personal attention to details and professionalism salesmanship from the outside looking in. It was obvious from the start these people were an asset to the company they represent and the product they sell. As a consumer with a good grasp of business organization it is important for me to say the first impression is the lasting impression … businesses either live or die by word of mouth customer service and satisfaction. We recently purchased a vehicle from DICK GENTHE CHEVROLET. The moment we arrived we were met by a warm greeting and handshake. The individual introduced himself as Doug Raines, who was patient courteous and quite professional. After the purchase an issue surfaced with the vehicle requiring some service but even the slightest problems were "comprehensively addressed” much to our satisfaction. The service representatives were outstanding! I was completely taken back by this type of customer service. The individual handling service of my vehicle Nick Scott, was clean courteous and attentive to my concerns, and for that reason I was in a perfect position to observe him personally and from afar. Finally in closing, as former Toyota and Ford owner, I can honestly say this is exactly what I will remember and share with my network of acquaintances since the whole experience was powerfully positive and lasting. More

Exceptional Customer Service Outstanding customer service. I went in knowing exactly what I wanted and Chad made it happen. I was very pleased with the service and information tha Outstanding customer service. I went in knowing exactly what I wanted and Chad made it happen. I was very pleased with the service and information that Chad provided for me in seeking my new car. John went over all the paperwork with me and made sure I understood exactly what I was signing. He went the extra mile and gave me information on extra different options that I could add on to the vehicle and made sure the price was affordable to fit my budget and needs. More

The Very Best Car Buying Experience in my life ...Number 7 We are a GM Family First family. I have loved the Oldsmobile and Buick since I got my first car , a 1969 Riviera age 16. I searched for 2 months. I wa We are a GM Family First family. I have loved the Oldsmobile and Buick since I got my first car , a 1969 Riviera age 16. I searched for 2 months. I was treated by 5 other dealerships like they had no time for me. I was blessed to have Jamie Conley answer the phone. He found me a 2011 Buick Lucerne CXL , and he showed interest , and a willingness to go above and beyond , which he exceeded beyond even my high expectations !. He helped me with every aspect of car buying from financing (got me an awesome rate with a local credit union ) and with his reassurance that this with be a smooth and seamless experience, which it was ! Jamie was so kind, respectful and did extra things like getting a door ding fixed. He taught me so much about car buying . (My Oldsmobile was 18 years old , and tired ).John Tomlin , in Finance walked me step by step through the contract process , and was a delight to spend that painful part with ..there was no pressure , only a willingness to service in a high standard. Jamie Conley is the infinitesimal representative of how a quality dealership can reach the highest standard of Excellence in customer service. Jamie talked me through my On Star set up , taught me about Sirius radio and how the plans work. He spent hours just answering my questions and immediately meeting my needs. I live 17 miles away , but I will be taking my beautiful Buick to see Mike in service. I felt like it was my Birthday as I drove this mint Buick of the lot and being so grateful that I was fortunate enough to have patient and kind Jamie to walk me through this big purchase and make me want to bring my daughter in for a used vehicle. THE VERY BEST PEOPLE ! More

Quick and acceptable. Love the people. They were very professional and fast. I wasnt in there all day. They gave me a price that i couldnt say no to. I will tell people how good they were t They were very professional and fast. I wasnt in there all day. They gave me a price that i couldnt say no to. I will tell people how good they were to be and send them there. I never had a vhevy before but i love mines. More

Lease trade in Everyone was very friendly at the dealership. Daniel Koluder was very helpful and friendly. We just stopped in at the dealer to see what was available Everyone was very friendly at the dealership. Daniel Koluder was very helpful and friendly. We just stopped in at the dealer to see what was available because my lease was coming to an end 1/8/17, we left with a new lease. More

Recall and oil change visit Smooth visit and I was kept informed as progress was made on the recall issues. Clean bathrooms and a car wash! Everyone is always friendly. Smooth visit and I was kept informed as progress was made on the recall issues. Clean bathrooms and a car wash! Everyone is always friendly. More