Dick Genthe Chevrolet

Terrible Experience To whom it may concern, I am writing you to inform you of my terrible experience with Dick Genthe Chevrolet. My wife and I recently purchased a cer To whom it may concern, I am writing you to inform you of my terrible experience with Dick Genthe Chevrolet. My wife and I recently purchased a certified preowned black, 2016 Chevrolet Tahoe from Dick Genthe. The next day my wife was driving the vehicle and noticed that the low tire pressure light was on. She also told me that the low oil pressure alarm kept signaling. I then went into Dick Genthe and spoke with one of the Service Representatives. The Service Rep told me that the tires might of lost pressure due to sitting in the parking lot and that the oil alarm might me due to a bad sensor. The Rep also showed me that last oil change print out from January 2017. On Thursday 6-8-17 my brought the Tahoe into Dick Genthe to have it serviced. She was told that one of the tires had a hole in it and that the oil level was extremely low. The Service Rep said that the oil was so low it was not conducive for the amount of miles that she was driving. When my wife returned home with the vehicle I noticed that the tread was extremely low on all of the tires. I was extremely disappointed with the lack of attention that was shown with our vehicle. I realize that it is a used car but I do not believe that we should be having these types of issues with a certified vehicle that was just purchased. It makes me feel that your dealership is only interested in a sale and not doing what’s right by the customer. Because of my frustration I sent several emails to your customer service department. I sent the emails to a Tarra Fox and in the emails I explained the issues we had with the vehicle and my dissatisfaction with Dick Genthe but I had still not received a reply. This has been a terrible experience for both my wife and I, and we will never purchase or bring our vehicles into Dick Genthe for service again. I work in law enforcement and integrity is one of the most important virtues in my book. Your company has lost all integrity with me and I will let everyone know of the poor service that you provide. Michael Bender More

Great Customer Service I just leased my new Traverse last Friday - first Chevrolet vehicle ever! And I have to say that my experiences with the general manager, sales, and I just leased my new Traverse last Friday - first Chevrolet vehicle ever! And I have to say that my experiences with the general manager, sales, and finance departments were excellent. You can buy a new vehicle anywhere - it's the people that make the difference in the car buying experience, and Dick Genthe does it right! Duane Hess handled the lease of our vehicle. He was friendly, knowledgeable and patient throughout. He made sure to take me to my new vehicle and show me many of the features that I would have never discovered on my own. Let's face it - I'm never going to read the owner's manual, so this overview of the vehicle was critical and he did a great job. For example, I have seen the TC button on several of my other vehicles, but I finally know when and how to use it! He had me set up the On Star and my Chevrolet apps and we made sure I had set everything up correctly. I made some sort of entry error in the set up along the way, and Duane was so patient with me and helped troubleshoot where I went wrong. I left the dealership with everything working properly. I emphasize his patience because we were there on the last day of the month, and the dealership was incredibly busy. He could have easily breezed through the process to move on to another customer, but he made sure everything was just right before we left. Brad Wise, the General Manager, checked in on us while we were there. He was friendly and interested in making sure everything was going smoothly - it was! He clearly has surrounded himself with a great staff to make our experience positive. We had the kids sitting in the waiting area watching TV while we filled out the paperwork, and he took the time to visit them and he gave them each a bobble head car. Even the boys were happy with the new car buying experience! Keep up the good work, Dick Genthe! It's easy to see why you are a leader in sales for Chevrolet. More

Tire repair Mike B. was very helpful and kept me informed as to the progress of the repair. Each time I have had to use the Service Department at Dick Genthe eve Mike B. was very helpful and kept me informed as to the progress of the repair. Each time I have had to use the Service Department at Dick Genthe everyone has been respectful and professional. More

Did the impossible Went to see about getting a new lease, my credit score went down and thought I would not be able to get another car but Justin got it done for me Went to see about getting a new lease, my credit score went down and thought I would not be able to get another car but Justin got it done for me More

Neil Stress & Lisa Stann Both are very helpful. Would recommend them to everyone. The best I know. Returned my phone calls when I called them.Neil even worked with the service Both are very helpful. Would recommend them to everyone. The best I know. Returned my phone calls when I called them.Neil even worked with the service center to get me out on time. More

An thorough service A friendly, honest dealership that actually informed me of work that may well need to happen to my vehicle, but that was not needed right away. My pre A friendly, honest dealership that actually informed me of work that may well need to happen to my vehicle, but that was not needed right away. My previous experiences with dealerships has never worked this way. More

New car purchase Very pleased with knowledge of vehicles, very helpful..not pushy as most , overall great guy, bought 4 vehicles n getting ready for 5th n 6th Very pleased with knowledge of vehicles, very helpful..not pushy as most , overall great guy, bought 4 vehicles n getting ready for 5th n 6th More

Outstanding Customer Service I was very nervous about buying a car but the guys in the Used Sales department were awesome. I was treated with respect and did not feel like I was t I was very nervous about buying a car but the guys in the Used Sales department were awesome. I was treated with respect and did not feel like I was taken advantage of because I was a woman. I was greeted right away and assisted by Alex (who was awesome for being there for only 2 weeks). He listened to what I was looking for and presented several options. We test drove a 2014 Cruze and long story short...I drove away in that car with a smile on my face!! I would totally go back and definitely recommend everyone I know to go there!! More

great no problems here......had a great experience and I absolutely love my new Cruze....yea! So happy with all the new features. Price was a little higher no problems here......had a great experience and I absolutely love my new Cruze....yea! So happy with all the new features. Price was a little higher than i wanted even though I increased my my down payment. Is this 25 words yet? More

Working with general manager was great My past experience with the service department has not been the greatest when I talk to the general manager things got resolved quickly Service manag My past experience with the service department has not been the greatest when I talk to the general manager things got resolved quickly Service manager was great to work with More