Dick Genthe Chevrolet
Southgate, MI
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 518 reviews
I will never go to Dick Genthe again, worst customer service ever! I had an issue with the extended coverge, was told when the car is inspected that I would not receive a bill from GM financial up to 2k service ever! I had an issue with the extended coverge, was told when the car is inspected that I would not receive a bill from GM financial up to 2k when the car was turned in and when I got the bill from GM I called them to explain there must be an error I have coverage for this and they advised me it was with a 3rd party company that I was unaware of and I had to contact them to make a claim, I had absolutly no idea this was the process as this was not how it was simply put to me when I leased the vechical. So I called and make the claim with the 3rd party group who didn't process the claim in time and GM financial put it on my perfect 100% on time payment history with the credit agencies. When I called GM Financial they said no problem we just need the dealership (who normally handles these claims for their customers) to write a letter, mind you I was never offered to have my claim handled by Genthe in fact I was told it would just be adjusted during my final inspection, they made it sound so easy. I asked the rep from GM Financial if I could 3 way call with the dealership so she could explain what they could do to help me resove this issue as they had mislead me to begin with and the conversation with the finance Manger Mario was the rudest most unprofessional call you could imagine. I actually got out a recorded and started recording it becuase I was so shocked and yes I told him I was recording it and his reply was fine, all our calls are recorded anyways. I've had issues with this location in the pst and I thought we had moved forward as they helped me get the vechicle I wanted this time around but I don't care if they gave me a lease free for 2 years I will never ever ever in my life get a vechicle from them again. I should have known when 20+ years ago I had a car in the body shop that they damaged in the parking lot after fixing it that they are not worthy of my business, not sure what I was thinking. And Mario clearly doesn't take his business seriously, look at his pic on here! Clowning around - what a joke!!! I'm done. I will be contacting a lawyer to get this issue resolved. Maybe the fault lies with the 3rd party vendor but you did me wrong by horrible customer services and that is just wrong. More
I was referred to Duane Hess by a friend. I wasn't disappointed and would highly recommend Duane to anyone looking for a vehicle. He was honest, patient, took the time to go over leasing payments, all disappointed and would highly recommend Duane to anyone looking for a vehicle. He was honest, patient, took the time to go over leasing payments, all of the options on the vehicle, and I drove away very pleased with the overall experience and with my new Chevy Blazer. If you are looking for an honest salesperson who is not pushy and will understand your budget and needs in a vehicle, please go see Duane. You won't be disappointed. RB More
First time here, now the only place I will go! They really listen. Got the run around from a third party warranty company. Mike and his wonderful crew member Brandon BOTH called them and wore them down really listen. Got the run around from a third party warranty company. Mike and his wonderful crew member Brandon BOTH called them and wore them down, COVERED! Great bunch of people. Friendly and patient. More
My elderly father walked in and asked to buy a truck. He did not need a truck couldn't afford a truck and meeting him it becomes clear he has memory issues and difficulty finding his way around. He was talk did not need a truck couldn't afford a truck and meeting him it becomes clear he has memory issues and difficulty finding his way around. He was talked into buying a brand new $40k truck. Of course without good credit he got swindled into a awful deal. When the family rushed to have it returned within 48 hours, Dick Genthe's response was that since he was not 'legally' deemed mentally incompetent they were not going to go back on the purchase. 'Sorry you don't like his decision' we were told. Way to watch out for the community. Way to prey on the elderly. I guess nothing has changed in the world of car sales. Make the transaction as fast as you can before the customer knows whats even going on. Thanks to the clan at Dick Genthe we have to move our father out of his current housing into something even cheaper and less safe because he is now straddled with $700 monthly payments on a truck he can't use. Thanks for being so understanding Dick Genthe. More
Justin Kegley is such a great salesman. He has been our salesman for 7 years now and we are on our third leases with him. He does so much for his clients. He really learns what you want and need and find salesman for 7 years now and we are on our third leases with him. He does so much for his clients. He really learns what you want and need and finds the best match for you. He is always available to tweak any issues and follows up to make sure you are satisfied and enjoying your vehicle. I highly recommend him to all of our family and friends and never worry about our trade in process because he is so on the ball. His assistant Halle was also so helpful with the new "pandemic" process. More
Neil In a few words was an A 1 employee who takes pride in his work and his job would recommend him to anyone that needs service on a vehicle in his work and his job would recommend him to anyone that needs service on a vehicle More
Sold me a Lemon DO NOT BUY A USED CAR FROM THESE PEOPLE THEY ARE SCAM ARTISTS! They sold me a lemon car. I bought a 2016 Malibu LT from this place and it is full of i DO NOT BUY A USED CAR FROM THESE PEOPLE THEY ARE SCAM ARTISTS! They sold me a lemon car. I bought a 2016 Malibu LT from this place and it is full of issues. It has rear suspension issues and it had an intermittent shift to park issue. Now the vehicle is leaking water from the rear window area near the C-Pillar. They sold me this car for 16,000 dollars and this is very clearly not a 16,000 dollar car. DO NOT BUY FROM THESE PEOPLE! Don't make the same mistake I did and buy one of their overpriced lemon cars. More
Duane was extremely professional and helpful with finding me my dream truck. He spent many hours around the clock. I felt good knowing he had my back and treated me like family. Please go see him if you need me my dream truck. He spent many hours around the clock. I felt good knowing he had my back and treated me like family. Please go see him if you need a new vehicle! More
Dick Genthe Chevy is an excellent dealership! Duane Hess is a great sales rep and I would recommend his services and the dealerships as whole to anyone. Also, The dealership manager Jim is excellent as well is a great sales rep and I would recommend his services and the dealerships as whole to anyone. Also, The dealership manager Jim is excellent as well and runs the best dealership in Michigan! More
Since it was my first time leasing, Duane Hess made it easy and quick! He’s friendly and very helpful. Would definitely purchase a vehicle through him again!!! easy and quick! He’s friendly and very helpful. Would definitely purchase a vehicle through him again!!! More