Dick Genthe Chevrolet

In the past I would always go to Bates Chevrolet for my new purchases, but decided to go closer to home this time since I moved to Southgate.Everyone was great to work with , and I couldn’t be more please new purchases, but decided to go closer to home this time since I moved to Southgate.Everyone was great to work with , and I couldn’t be more pleased. More

Selling vehicles these days can be challenging, more so for buyers like me. Meeting Ron was an accident, since I stopped by completely unplanned and unannounced. There was something truly special about Ron for buyers like me. Meeting Ron was an accident, since I stopped by completely unplanned and unannounced. There was something truly special about Ron the moment a met him. His eagerness and sincerity in helping me was palpable. I trusted him right away and felt at ease. The process of buying a car from him was joyous. That's how he is! True support from him was not only getting the car, but after the car was driven out of the lot. I needed a little help weeks after the car was purchased. He was engaged in making sure I was completely satisfied, always available and extremely helpful. Making sure a customer is content and protected, is where he shines. Kudos to Ron. You guys are so very lucky to have him part of the team! More

Very clean and everyone at the dealership was over the top very helpful in me making my decision on my new vehicle top very helpful in me making my decision on my new vehicle More

Staff was friendly and knowledgeable. Made my service easy and fast with concise explanation of service! Made my service easy and fast with concise explanation of service! More

Great dealership! Everyone is helpful and friendly. I love that you can stop in for an oil change and be out in 15 minutes! Everyone is helpful and friendly. I love that you can stop in for an oil change and be out in 15 minutes! More

Duane is a great salesman. He always gets me to where I need to be even if I’m a pain. lol. He will be upfront and honest from the start. He always gets me to where I need to be even if I’m a pain. lol. He will be upfront and honest from the start. More

We’ve been dealing with Genthe Chevrolet for many years and have always been completely satisfied. Duane Hess in particular has always been very accommodating and professional. We are completely satisfied, and have always been completely satisfied. Duane Hess in particular has always been very accommodating and professional. We are completely satisfied, and plan to be a customer for life . More

This has been and will be my go to dealership. The from sales to serviceI know I will always be taken care of. The from sales to serviceI know I will always be taken care of. More

Geno was awesome. He made my buying experience easy.He was easy to talk too and very informative. He made sure I was comfortable and did not pressure me into buying ju He made my buying experience easy.He was easy to talk too and very informative. He made sure I was comfortable and did not pressure me into buying just anything. I ended up getting a vehicle I always wanted and it's electric which wasis a plus. I will definitely be coming back. More

I bought a new car here and the best GM extended warranty they offered. I had them repair an issue that is covered by the manufacturer warranty, after a week of diagnosis and me without a car. They did not g they offered. I had them repair an issue that is covered by the manufacturer warranty, after a week of diagnosis and me without a car. They did not give me a loner car that warranty says I am entitled to. They instead sent my warranty info to Enterprise rental cars and sent me there to pick up a car that they will pay most of the cost per my warranty. Free waiting 2-3 hours for a car at Enterprise I was informed that I had to pay first with a credit card to get the car. So now I’m finding out that Genthe will pay me back when I return the car. The reason is that Genthe doesn’t pay the rental car company what is owed, an employee tells me this. Meanwhile Genthe tells me that my other problem with my car is electrical and I need $400 diagnostic test. They say my expensive GM extended warranty should cover the electrical repair costs including the diagnostic test. The problem was a wire that they had to take my bumper off to find was disconnected at the spot where it plugs in. They tell me it’s not covered by warranty because it’s normal wear and tear. Really? Sounds like a bad part or a design flaw or a manufacturer defect to me. But I paid for the repair. Now I get my fully repaired car back and a few days later I call Michael Leidner and ask when will I be reimbursed for my over $600 car rental? He says I need to bring him my paid receipt. First time anyone mentioned this. I immediately emailed it to him. Soon after he calls me and tells me in a nonchalant manner that GM will not reimburse me for the rental because the rental car was not a GM vehicle. I think this guy is doing some shady business there. He is the manager of the service department therefore I place all blame on him. I believe I was lied to and robbed by this establishment. I definitely will not be purchasing our new truck from Genthe this summer. I’m telling everyone I can about this scam. More