Dick Dyer Mercedes-Benz

Decreased Service I generally brag about the service technicians and management at this location. Although my family and I have relocated twice in the past six years, I generally brag about the service technicians and management at this location. Although my family and I have relocated twice in the past six years, while on duty in the area or summer vacation in SC, I would still get my car serviced here. I guess the organization has experienced some turnover within the last year because I've noticed some new faces, but that definitely should be the reason for poor customer service. This is the first time ever that I'm unsatisfied with the service. My car has been sitting on site since it was towed in Friday evening, and no one has even attempted to look at my vehicle to provide me with any resolution. I've had to contact the service department three times to inquire about my vehicle, and each time I was told the same information (no one knew why my car was towed in, and the technicians were waiting on me to inform them of the issues, although I explained what was wrong with the car in my previous calls). One day has gone by since speaking with the service manager, and I still haven't received a status update concerning my car. My patience is being tested, so tomorrow I'll be speaking with the owner. Please if your in Columbia, SC and need to get your Mercedes or Volvo serviced, do yourself a favor and steer away from this place. More

Easy purchasing experience. Neal Bray and Christ Hunter sold me a beautiful used car. They were honest and straightforward. Easiest car buying experience yet. I highly recommende Neal Bray and Christ Hunter sold me a beautiful used car. They were honest and straightforward. Easiest car buying experience yet. I highly recommended them. More

Certainly not what I expected from Mercedes Benz I purchased a 2014 CLK 250 two months ago, and have spent most of those two months trying to get a response from the staff concerning problems that h I purchased a 2014 CLK 250 two months ago, and have spent most of those two months trying to get a response from the staff concerning problems that have arisen. Two days after purchasing the car, I was parked on an slight incline. When I pressed the auto start button the car cranked up and I placed the car in reverse. The message center had a message that the key fob battery was dead, and the car cut off. I was still in reverse, and had no power steering or brakes. When the car finally stopped. I had to purchase a new battery for the key fob. This after having the car fro two days. I called the dealership and told them what had happened. They came and got the car to check out the problem. I had to call the dealership three times to ascertain what had caused the problem. In each instance I spoke to a different person in the shop and was given three different responses. The answers ranged from , we will send you some more batteries for the key fob, to I had inadvertently. pressed the stop button on the car and cut off the engine myself which caused it to roll. I told the dealership then I did not feel safe driving the car based on the responses I had received from the dealership. The car was returned. When I got the car back I began to notice water spots on the car. Since it was a new car, I called the dealership to ask how I should proceed to remove the spots. I was told to contact Resistall-a supplemental automotive appearance protection policy I had purchased when I bought the car. I called Resistall and told them of the problem, but they told me they had no record of my having a contract with them. I gave the the sales receipt number I had received when I purchased the policy from the dealership. They suggested I call the dealership and find out when they were going to send the confirmation I had a policy . They did however begin a claim report to indicate a problem existed with the paint. I called the dealership over five times in the next two weeks to see what was the problem. Each time i was told that they would check on it and call me back. I did receive call backs, but did not receive an explanation why Resistall had not received confirmation of my payment for the service. I finally received a call from Resitall a month after I purchased the car and was told they had received the verification from the dealership. Resistall made an appointment to inspect the car. The representative from Resistall was very helpful and knowledgeable. The spots were removed for the most part, but some of the spots had been on the car surface before I bought the car, and had been etched into the paint. They suggested I get an estimate to have the spots removed. Since I still felt Mercedes was my best choice in the area to repair the damage, I contacted the dealership again and told them of the problem. When Mr. Morales came to pick up the car from the dealership, I told him of the problems I had had and the failure in communication between the dealership and myself. I felt the dealership should have contacted me and informed me of about the problem with the verification of the Resitall contract and not leaving the responsibility on me to contact the dealership. I also expressed that I did not feel safe driving the car, and raised the question of how a 2014 CSR 250, that had never been titled and only less than 300 miles on it, had not been sold, and why the problems with the key fob and teh spotting of the finish had not been corrected. Mr. Morales was very understanding and stressed that this was not the way way Mercedes handled problems or treated customers, and would, upon his return to the dealership talk to the salesperson Mr. Green and to the owner Mr. Hank Dyer, and he felt the problem would be resolved. When Mr. Morales took the car back to the dealership, I realized i had left my wallet in the car and called the dealership and asked that they put the wallet in a safe place. Mr. Morales made a second trip to my home to return the wallet because he felt I needed it for identification and driver's license. He asked me if I had received a call from Mr. Green, and told him i had not. He stated that he had met with Mr. Hank Dyer, and Mr. Green and expressed his concern that the dealership needed to call me. Both Mr. Dyer and Mr. Green stated that Mr. Green would call me and that the dealership would seek a solution to the problem which could result in the replacement of the car for another similar vehicle. Mr. Morales said he would return to the dealership and ask why I had not been contacted about the problem and possible resolutions to the problem. Mr. Green told him he had not called me because he had not found a solution yet, and would call me when he did. Once again a simple call from the dealership explaining the situation would have been sufficient and professional, but as in previous dealings with the dealership a simple phone call to a customer was not forthcoming and lead to my lost of faith in the dealership. I expected a lot more from Mercedes. I do hope the problem is resolved and my faith in the integrity of Mercedes products restored. More

Shopping out of State My daughter and I recently worked with Barbara Bethea regarding the out-of-state purchase of a C250. She was awesome and did everything to meet our n My daughter and I recently worked with Barbara Bethea regarding the out-of-state purchase of a C250. She was awesome and did everything to meet our needs - including confirming options, pricing, and even addressing concerns about some minor flaws in the back carpeting that seemd to show in the on-line pictures. It is a bit challenging to try to buy a car from out of state - sight unseen - but I felt very comfortable in the fact that the car would be what we were expecting! Barbara even offered to pick me up form the Charlotte Airport which is an hours drive from Columbia to make it easier on me to get the car. Unfortunately, my daughter and I could not act quickly enough and another buyer recognized this great deal - but we are looking forward to working with Barbara and DickDyer in the future when we are ready and find another car in their inventory that meets my daughter's needs. They treated us fairly and understood our concerns, and delays - with buying from out of state. Thanks Again for your assistance! Pat & Jackie Joyce Atlanta, GA More

Hank Dyer Accepted credit applications, without no followup what so ever and then went on to sell vehicle without no information after he obtained personal information and ran credit checks. Needs to followup what so ever and then went on to sell vehicle without no information after he obtained personal information and ran credit checks. Needs to be reported to better business bureau More

Warning Second Review: Take Notice!!! Thanks again, to Warning Second Review: Take Notice!!! Thanks again, to Service Director, Mr. John Madison for being very professional. Please try to continue t Warning Second Review: Take Notice!!! Thanks again, to Service Director, Mr. John Madison for being very professional. Please try to continue to hold down the Dick Dyer Mercedes-Volvo Service Department. I do not think the Service Manager Mr. Tischer is doing a very good job. It only needed to take him one time, to rub me the wrong way. My service business may go elsewhere! More

I purchased another vehicle from Dick Dyer Mercedes and had it delivered to me. It had a cosmetic problem on the dash. They came and picked up the vehicle (500 miles) and fixed the problem much quicker tha had it delivered to me. It had a cosmetic problem on the dash. They came and picked up the vehicle (500 miles) and fixed the problem much quicker than the local Mercedes dealer stated it would take to get the it repaired. Awesome integrity! I will certainly buy from then again. More