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Dick Brooks Honda of Greer

Greer, SC

4.8
866 Reviews

14100 East Wade Hampton Boulevard

Greer, SC

29651

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Showing 866 reviews

January 12, 2012

Friendly, efficient, responsive, pleasant attitude and made me as a customer feel at ease. They were most cordial in answering any and all of my questions. More

by Morris Denton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Grillo and Elyssa Connolly, Sharon Grillo
January 03, 2012

The experience with Dick Brooks was the worst I have ever had purchasing a car. Three weeks after the sale the deal has fallen through. The dealership changed some numbers (without my knowledge)on the applic More

by tippettw30
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Del Delozier (General Sales Manager)
Jan 25, 2012 -

Dick Brooks Honda of Greer responded

Dick Brooks Honda of Greer wrote on 1/6/2012 4:58:50 PM: Good Afternoon. My name is Leah Hooks and I am the excel manager at Dick Brooks Honda. I am responsible for the dealership's customer service and reputation management. I am writing to let you know that I do not take these situations lightly and sincerely apologize for any inconvenience you may have experienced while at our dealership. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. It is my understanding that there were issues that developed during the finance phase of your vehicle deal due to a new accounting system at your place of employment which affected certain aspects of the approval process. I have been told this has been rectified after some clarification and the deal is still in process at this time. If this is not the case from your perspective or if you have any further information that will help me deal with this situation in a professional and timely manner, I would greatly appreciate it. You may email back to me in confidence or call me as I want to make sure that you are completely satisfied. Leah G. Hooks (864)877-9090 lhooks@dickbrookshonda.com

December 12, 2011

Amazing people at Dick Brooks! I will never buy from anyone else. Easy transaction. No pressure. Great prices. Sharon and Elyssa are super friendly and so willing to help. I have never enjoyed buying More

by jag62907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Grillo, Elyssa Connoly, Dave in finance, Sharon Grillo
November 03, 2010

My husband and I bought a 2010 Honda CR-V EX at Dick Brooks Honda about two months ago, and we couldn't be happier with our experience! We knew we wanted something that was under $25,000 and large enoug More

by Xtina A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell
August 24, 2010

Sharon Grillo is RUDE RUDE RUDE RUDE RUDE. This dealerhip has very little service after the sale The finance guys are in cohoots with the sales guys. even if you qualify for a lower rating, if th More

by scnaturestar
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sharon Grillo
March 30, 2010

We recently purchased a 2011 Honda Pilot EX-L from Dick Brooks Honda of Greer, SC. It was one of the most pleasurable experiences I have had in purchasing a new car. From my initial online inquiry (Noon on More

by starbird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa, Paul, Jimmy, Bob, Steve
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