Diamond Valley Honda - Service Center

INCOMPETENT SERVICE DEPARTMENT!!!!!!!!!!!!!!!!!! Bought 4 new tires and they scratched and ruined my rims. Horrible Incompetence! Manager rude and needs to get a job at TACO BELL!!!!!!!!! Rating 0 Bought 4 new tires and they scratched and ruined my rims. Horrible Incompetence! Manager rude and needs to get a job at TACO BELL!!!!!!!!! Rating 0 More

Accord trans service I bought a used 2002 Accord EX v6 from a private party. I had a shop that was familiar with the car do a full inspection and some minor repairs prior I bought a used 2002 Accord EX v6 from a private party. I had a shop that was familiar with the car do a full inspection and some minor repairs prior to taking it home. I had a great experience with them. But then... I took my 2002 Accord in to DVH for trans service (flush/fill) for $115. Just had a full inspection, service (minus trans flush/fill) and a motor mount replaced by the first shop the day before. That shop said trans can be serviced for $240. I went to Honda because it was cheaper for a basic flush and fill service. After an hour, Honda tech came in and stood by me as I was talking to the service writer. She told him I just bought the car used a few days prior. He looked at me woefully and said "ohhh....the trans isn't serviceable and was going out and needed replacement." The tech that worked on it came in and had a whole write up for a new transmission and some other items. The vehicle had just been fully serviced (minus trans-flush/fill) and was running perfect. NO clunks when driving and smooth shifts. The tech that worked on it said it clunked for him and had harsh shifting and a broken motor mount. He proceeded to show me the "broken" motor mount. He shined his flashlight on it and said "see?" I saw nothing and asked besides the clunk he heard was there a visual way of showing me the mount was broken. He said "yes" and again shined his light on it, but could not show me anything wrong. I told them wrap it up and Ill go back to the previous shop to discuss this with them. I drove away with NO clunks AND smooth shifting...bottom line I feel they were scam artists trying get one over on me. I know enough to be wary of such BS. I had a 3rd mechanic inspect the whole motor mount issue and he said all is well...Diamond Valley Honda is not a place I recommend. For follow up I returned to the first repair shop and they confirmed there were no more broken mounts and they will service it for me. The fluid for the trans was not black/mucky or metal shavings etc...it was fairly clean. Another thing, speculation on my part, the first repair shop would have mentioned and offered/sold a second motor mount if any others were broken. For the record the people at the service center were friendly and accommodating, just not trustworthy. More

xxxxxxxxx They talk about taking care of you and bring your vehicle in if you have any problems and then they wanna charge you over $100 just for looking at it They talk about taking care of you and bring your vehicle in if you have any problems and then they wanna charge you over $100 just for looking at it really that's some xxxxxxxxx we got it 3 months ago More

great customer service Rogelio Salgado was there when I dropped my car for service, my accord was in for starter issues, it took a few hours but Mr Salgado was keeping me up Rogelio Salgado was there when I dropped my car for service, my accord was in for starter issues, it took a few hours but Mr Salgado was keeping me updated, great service and professional people! !! More

Happy Customer / Service Dept. We brought our Honda Accord to the service department and we were helped by Ulises Flores-Morales. Ulises was very courteous and professional in deali We brought our Honda Accord to the service department and we were helped by Ulises Flores-Morales. Ulises was very courteous and professional in dealing with us. He made our experience very pleasant. Ulises always kept us updated and would return calls in a timely manner. More

Service department is always excellent. I had been going to this dealership since the 80s. Ulesis Flores Morales was very helpful & friendly. I will always b department is always excellent. I had been going to this dealership since the 80s. Ulesis Flores Morales was very helpful & friendly. I will always bring my accord to this dealership for service. More

Great service for a great car! I went into Diamond Honda for a scheduled check up. Ulises Flores-Morales handled my car's check up and handled any concerns I had. He was polite, pr I went into Diamond Honda for a scheduled check up. Ulises Flores-Morales handled my car's check up and handled any concerns I had. He was polite, professional and efficient. If I had a choice, I would ALWAYS ask for his customer service. An all-round 5 Star customer experience. This is the third Honda Accord I have owned in the last 24 years and I loved all of them....and got top dollar when I sold them to buy yet another Honda. I'm a happy customer! Bonnie More

Dissapointed We have purchased 2 or 3 cars from this dealership, collision center would rate good, but not service. They try to add on things not needed, as we ha We have purchased 2 or 3 cars from this dealership, collision center would rate good, but not service. They try to add on things not needed, as we had had the work done some where else, they did not check other than thru their records. Had the air conditioner in because it did not seem to be cooling as much as it should. They called and wanted to add on another 1200 to 1300. for other things, told them we just wanted air conditioner fixed. That was a week ago, and air conditioner blows some air, but not up to what it was before. They had replaced my air conditioner condenser back in November of last year, and it was cooling to top capacity, until last week when all of a sudden it starts just barely cooling, now after them taking it in at 9:30, and keeping it until 3:30, my air feels more like a fan than an air conditioner. Their attitudes leave much to de desired. More