Diamond Hyundai Palmdale

I had a scheduled appointment and was told it would take 2 hours for an oil change, however, it actually took 3 hours. At the end of the service, I noticed they never reset the oil indicator nor did they le 2 hours for an oil change, however, it actually took 3 hours. At the end of the service, I noticed they never reset the oil indicator nor did they leave a sticker to alert me of the next oil change. More

Staff was amazing but facility needs improvement. Service was done in a timely fashion. Thank you. Service was done in a timely fashion. Thank you. More

Always a pleasure to work with hyundai service. Quick and efficient, always so helpful. From engine replacement to oil changes, they're great! Quick and efficient, always so helpful. From engine replacement to oil changes, they're great! More

I'm very appreciative all scratches were fixed. Unfortunately, when the bumper was re-installed, they forget to connect the front camera. Since I live far, I took it to Hyundai in Westlake and they Unfortunately, when the bumper was re-installed, they forget to connect the front camera. Since I live far, I took it to Hyundai in Westlake and they fixed the issue. Service department at Palmdale is difficult to reach. Updates were not provided daily. More

Very friendly staff. I am glad at my decision. And I just wanted to thank Gabe at helping me as much as he did. And he explained everything to me. Thank you very much. I am glad at my decision. And I just wanted to thank Gabe at helping me as much as he did. And he explained everything to me. Thank you very much. More

Horrible experience, manager was disrespectful, visibly frustrated, with a very bad attitude, It was an awkward situation, I had to ask for my keys back and almost run away. frustrated, with a very bad attitude, It was an awkward situation, I had to ask for my keys back and almost run away. More

I was given an appointment for monday 8am And was told tuesday, my car would not be looked at until friday, maybe. I would like a reason why cars are so backed up.That diagnostic could take a week or more tuesday, my car would not be looked at until friday, maybe. I would like a reason why cars are so backed up.That diagnostic could take a week or more. Also I brought my car in for a sixty thousand mile service in may and have had trouble ever since. I brought car back in a week or two later for them.To tell me nothing's wrong. Check engine light came on and off. Since then, and I paid over a thousand dollars for the service. If I would have let my car sit there, I would be stranded with no. Vehicle to pick my children up to go to work. Hyundai needs to do better! More

Kept car for extended period of time for a very simple fix. No communication from the service department. Called Mutiple times and no one would ever answer, would have to leave messages and receive return fix. No communication from the service department. Called Mutiple times and no one would ever answer, would have to leave messages and receive return calls days later. Tried to charge me for warranty work. The parts they removed, they left on my white cloth seats with the adhesive rubbing off on the fabric due to the heat. Terrible Service. More

Long wait time for simple oil change - over 2 hours. The sticker placed on my windshield states that the mileage was 12400. NO, my car has less than 5k miles on it. I purchased my Tucson in June 2024. N The sticker placed on my windshield states that the mileage was 12400. NO, my car has less than 5k miles on it. I purchased my Tucson in June 2024. Now have to call or go in to the service dept. to correct the sticker info and to clarify what the incorrect mileage means. Does the mileage on the sticker mean that the next oil change should be at the mileage shown (12m400), or does it mean that that was the milleage when the car was taken for servicing, which as stated above is at about 5K. Not sure. Sloppy work? Not sure. Laziness? Not sure. Carelessness? Not sure. Just a mistake? Nope, not when servicing is so dependant on mileage maximums. At the bottom of this survey is a question about the quality of work. How can a person tell the quality of an oil change? Thank you. More

Amazing service and great staff for the whole area. Thank God for all of this being easy to follow and clear. Thank God for all of this being easy to follow and clear. More