Diamond Hyundai Palmdale

The service to my car was done great however they never answer the phone and never called to notify you to pick up your car answer the phone and never called to notify you to pick up your car More

I always have excellent service with Diamond Hyundai Palmdale. My Kona had a transmission issue and there was some trouble ordering the part needed. Had my vehicle back in a week and I had expected it t Palmdale. My Kona had a transmission issue and there was some trouble ordering the part needed. Had my vehicle back in a week and I had expected it to be longer. Barret Howle did a great job answering my questions and gave great recommendations. I was very happy with the service I received. More

Wonderful service! Bradley put me in the best vehicle for my needs. It’s beautiful on the outside and very well designed on the inside, very comfortable. Fun to drive a Bradley put me in the best vehicle for my needs. It’s beautiful on the outside and very well designed on the inside, very comfortable. Fun to drive and plenty of horse power, a great ride. A great car that I’ve come to love, and It has some Great safety features, really great! Hyundai really makes some great cars to suit everyone’s lifestyle. More

Diamond Hyundai Palmdale always has great service! The staff who work there are friendly and I never have to worry about my car. The staff who work there are friendly and I never have to worry about my car. More

Gigi was fantastic, I'm happy with everything! I love my Elantra Sport, very fun. I love my Elantra Sport, very fun. More

We hade a great experience the staff was very professional and knowledgeable about the car professional and knowledgeable about the car More

Horrible customer service by Barret, the service agent. He was rude, disrespectful and condescending. When I tried to read the service contract he printed for me to sign, he told me, “you don’t even know w He was rude, disrespectful and condescending. When I tried to read the service contract he printed for me to sign, he told me, “you don’t even know what you’re looking at” that I wouldn’t understand it unless he explained it to me. When I explained to him that I’ve read lots before due to me returning over 4x for the same issue, he ignored me and continued. He seemed upset that I opted to read the service contract before signing it. He actually said something like hey, hey, hey to stop me from reading. It was odd and offensive but he didn’t care. He told me the mechanic would possibly resurface the rotors, i explained they had already been replaced, he responded “NO!” As if I was not telling the truth. He later read on a previous contract the rotors had indeed been replaced but he did not apologize or admit he was wrong, just loaded me up with more condescending language. He told me my car would possibly be there all day but he would not offer a rental so that I would have transportation for the day. When I requested to speak with a manager because I didn’t agree with waiting until possibly 6pm if I had an 8am appt, he became upset and asked (with a smile) “So you want to be placed to the front of the line or what” He strangely smiled while dishing out the disrespect as if he enjoyed it. Since the problem I keep returning for is the rotors, I asked if the mechanic could document or at least explain why he thinks the rotors keep warping, he responded “I’m not going to pull my mechanic off a job to for that” I said, no I didn’t say I want you to pull him off a job…. he interrupted me and said “Yes you did” I’ve never experienced such treatment here or anywhere else. When I tried to contact the service manager, Ashley to let her know about the treatment via email and voicemail I received no call back. When I came to pick up the vehicle, which he never called to tell me was ready, I just had to call myself and find out. He told me my car was waiting in the lot for me. After circling the lot, it was not there. When I told him my car wasn’t there, he still did not apologize or admit fault just said he would have someone pull it around. He didn’t even check to see if my car was in the lot first before telling me my car was there. The service guy actually asked for my keys and had to bring the car around from the back. What a horrible display of customer service. More

Very helpful and maintain a good attitude. I got the car I wanted. I'm so happy I got the car I wanted. I'm so happy More

Took the car for engine issues and was greeted by Jess Lopez who was courteous and showed concern ask to take the car in for a check up so I towed it in and the engine was replaced under the Hyundai 100k Lopez who was courteous and showed concern ask to take the car in for a check up so I towed it in and the engine was replaced under the Hyundai 100k mile warranty. I’m am very grateful to Hyundai corporation and diamond Hyundai for their amazing service and for all the help I got at replacing the engine free of charge. More

Bart was an amazing help with fixing my car and on time thank you so much thank you so much More