Diamond Hyundai Palmdale

Incredibly poor customer service and deceptive business practices. On or about 30 November 2024, I saw an online advertisement on TrueCar.com for a 2023 Hyundai Tucson Hybrid (Limited Trim) for $24,499. practices. On or about 30 November 2024, I saw an online advertisement on TrueCar.com for a 2023 Hyundai Tucson Hybrid (Limited Trim) for $24,499. I expressed interest via the TrueCar.com website. On 1 December 2024, I received an email offer from Diamond Hyundai of Palmdale. It included a cash price of $26,704 (including taxes and fees). It also included an option accept the offer and "Get Started" with the purchase. I clicked the "Get Started" Button, and it took me Diamond Hyundai Palmdale's website where I could begin to purchase the car. The website asked me to upload my driver's license, proof of insurance, and authorize a credit check. I completed all of those tasks. The website also asked for information about a trade-in. I completed that information as well. Perhaps most importantly, the website also asked me to view and accept various Service and Protection Plans (paint protection, door protection, red alert, gap insurance, and more). I did not accept any of the protection plans. After completing all required tasks and declining all of the additional accessories, I was presented with a Deal Sheet, valid until 8 December 2024, that included the following information: Diamond Hyundai Palmdale Price of $24,499 plus sales tax and fees (that totaled $2693). It included a trade-in value for my car in the amount of $2951. It offered me 4.99% financing for 60 months, with $10,000 down. The monthly payment would be $269.24. Starting on 2 December 2024, I spoke and texted with Johnathan Perez and a woman named Giullia. My intention was to complete the sale and take possession of the car. They told me that the price of the car had increased due to various additional accessories that were not disclosed in the listed purchase price. I told them that I was offered the additional accessories already online, I declined them, and that I was offered a final purchase price of $24,499. They were not interested in honoring that price. They stopped returning my calls at that point. On 3 December 2024, I asked to speak to the General Manager and determine if it was his intent NOT to honor the deal sheet I was provided. Neither Johnathan nor Giullia connected me with the GM. I called the dealership directly to speak to the GM. I left a message. The GM declined to contact me. At this point, Johnathan made it clear via text that his intention was to sell the car to somebody else. The bottom line is that they tried to upsell me with extra and unnecessary additional accessories, and they believed they were justified in doing so because the list price on the website included the disclaimer, "Final price does not include any added accessories." What they failed to understand is that I was offered all the added accessories, I declined them, and THEN I was offered a final price. Nobody was willing to speak with me and explain why they would not honor their deal sheet. Of course, the price of the car on their website is now $31,997. Stay away from their dishonest and deceptive business practices. More

A simple oil change took too long and the service adviser wasn’t very helpful. wasn’t very helpful. More

They were very helpful and were very patient with us. The main thing they were not pushy with us and was straightforward with us. The main thing they were not pushy with us and was straightforward with us. More

I scheduled an oil change at Diamond Hyundai due to the oil service indicator in vehicle being on and when I got to the service area the service technician was trying to push extra services be completed o oil service indicator in vehicle being on and when I got to the service area the service technician was trying to push extra services be completed other than just the oil change and tire rotation I scheduled . I had dropped the car off and received a call later stating my car needed several items repaired and when I asked if covered by the warranty, I was told my car was not under warranty, and I stated I had an extended warranty and I was told I did not. My vehicle has only 15000 miles, and when I purchased from Downey Hyundai nine months ago the car was pre-certified, and when I brought in for servicing at Diamond Hyundai only the oil change service light was indicated in the car. I subsequently called Downey Hyundai who verified the car was certified and I did have the warranty and extended warranty I purchased, and when informed them of what I was told by the Diamond service technician they asked me to bring the car to them. I informed Diamond to only complete the oil change and rotation and when I picked the car up the other repairs which I was told was needed were not on the paperwork and the oil service indicator light in my car was still on. I have subsequently scheduled my car to be checked out by Downey Hyundai to ensure the services I paid for at Diamond Hyundai were completed and my car was not tampered with. It is sad and disappointing I have to take my car out of the AV area for competent and quality servicing. More

Took way to long for an oil/3200 service Waited 5hrs and did not receive an inspection report was told it was not filled out completely and it would be emailed never got it and did not receive an inspection report was told it was not filled out completely and it would be emailed never got it More

I very much appreciate the assistance, professionalism by the staff during the purchase of my new vehicle. the staff during the purchase of my new vehicle. More

Service department customer service is great and they are so trustworthy and nice great at keeping you updated of what they are doing!! so trustworthy and nice great at keeping you updated of what they are doing!! More

1st brought my Elantra in for repairs. Lost the key fob, still waiting on that. Did NOT pull the seats and clean up the glass from the broken window BUT they charged the insurance company Lost the key fob, still waiting on that. Did NOT pull the seats and clean up the glass from the broken window BUT they charged the insurance company for it. Now wondering what else was not done. 2nd brought my Ioniq in and had $600 worth of work done and with what happend with the Elantra I am not sure the work was really all done. I don't think the service agent is to blame but the service department is. More

I made an appointment but waited for 3 hours there. He didn't care. So, sad. He didn't care. So, sad. More

Huge blessing from them! They helped me get a car just when I started to give up on getting one. Lots of love and respect to Giulia and her team ❤ They helped me get a car just when I started to give up on getting one. Lots of love and respect to Giulia and her team ❤ More