Diamond Hyundai Palmdale

I would give a minus 0 stars if I could. Worst dealership I’ve ever been to in my 50 years of buying cars. They are unethical, disrespectful and just plain rude. The way they handle customer Worst dealership I’ve ever been to in my 50 years of buying cars. They are unethical, disrespectful and just plain rude. The way they handle customer service is appalling. Wish I had checked the BBB before going there because they have an F rating! The purchasing process was fine, the typical back and forth a million times negotiating. What wasn’t fine was what happened after. They made a mistake on the purchase price on my contract and added extra charges for add ons that I was told were included in the total agreed upon purchase price. I did not realize the error until driving home. I called the salesperson the next day and he told me not to worry and assured me it would be fixed. What happened after that was a nightmare. Lies, upon lies and run around after run around. Needless to say the agreed upon purchase price was not honored. More

I want to thanks diamond Hyundai for giving me an opportunity to finance my vehicle. opportunity to finance my vehicle. More

The service department need to be more accommodating. Car was ready had to look for my car it was in back lot. Not nice Car was ready had to look for my car it was in back lot. Not nice More

Fabulous fantastic deals thank goodness appreciate your support helping me with car of my dreams thank appreciated- support helping me with car of my dreams thank appreciated- More

Sold me a tire I didn’t want. They installed it and then asked me to pay before consulting with me They installed it and then asked me to pay before consulting with me More

Always amazing customer service. Friendly staff car is always ready when they say it's going to be ready Friendly staff car is always ready when they say it's going to be ready More

Very helpful , efficient and Kind. This was my first time to this location 100% the best service . This was my first time to this location 100% the best service . More

The dealership itself is fine, but the service department was below standards. The service department didn’t provide updates on the status of my car and ended up keeping it for a month. I’m thankful I had a was below standards. The service department didn’t provide updates on the status of my car and ended up keeping it for a month. I’m thankful I had a rental, but it’s still impactful to our lives. I also tried to contact the manager, but never heard back. More

Lack of professional support among staff. Sold a car with missing items: floor mats, key and charging cable for over 2 weeks Sale of the car went from low level to middle level with out my Sold a car with missing items: floor mats, key and charging cable for over 2 weeks Sale of the car went from low level to middle level with out my approval. Sadly it was not a good experience More

The service was lousy, Took more than 2 and a half months to get my car back. The diagnosis part was the worst, assumed certain parts were the problem without checking it for sure. As an example they pointed to get my car back. The diagnosis part was the worst, assumed certain parts were the problem without checking it for sure. As an example they pointed to the 12v battery, and insisted I replace it, but i had replace it about 6 months prior with the same dealership. Technicians do not have spare parts to be able to easily swap out to know for sure if the problem resides in certain parts.. and expect the customer to just either pay for parts if its not under warranty, luckily for me it was. The problem was not with the12v battery, it was within the battery pack which again they werent even sure it was, if they had a spare battery back they can swap out and say yup its inside, and took 2 months and half to figure out that its a fuse and a melted wire that was inside the battery pack... Then on top of it all updates to me were not even within a weekly basis, had to call many times to get someone on the line until i finally got to my advisor. Even more infuriating The person Terrance who is handling my Case that i ended up putting in, Not only does he never answer his phone after i have called over 70 times, his email responses take way too long are never meet the promises he makes, as an example last correspondence said he would reach out 9/27/24 and that has not happened. left voice mails so many times and even called customer service to relay that one he is not responsive and that i want my case escalated and talk to a manager which never happened. Hyundai Motor America Case#: 23779043 is my case number. I emailed a couple of things to the person and no response, one being that i am seeking a refund for the gas that i had to spend using a non electric vehicle as i normally charge at home and don't have to pay for electricity. in the email i provided a picture of my latest receipt, I don't have the others but can pull up the statements if need be of my bank having to process them. Overall, with the level of service Terrance provides he should be fired as for the case manager team, they need a new process of not lying to the customers to stalling tactics 2.5 months is a long time for people to not have their care. As for Gess she needs more training on being able to give the customer more feedback even if there isn't much to give, but call at least once every 3 to 4 days if the car has been in for longer than a week.. Technicians and the entire service center need the tools/parts and a new policy for faster service, and better quality of service, and to eliminate the guessing game. More