Diamond Hyundai Palmdale

The service center and Chris were very nice and helpful. Even the mechanic came out to my car to explain things better to me. Even the mechanic came out to my car to explain things better to me. More

I understand dealership has gone under numerous managements and ownership but you should pay attention to reviews and feedback from customers. The only thing positive I can say was the service advi managements and ownership but you should pay attention to reviews and feedback from customers. The only thing positive I can say was the service advisor was good. Service are needs: Greeters,loaner cars and car wash machines should be available. An oil change with scheduled appointment should not take 2+ hours. WiFi wasn’t working and each visit has been this way. Several customers were complaining about above matters but said they feel forced to come until warranty is up and would go elsewhere. I was going to purchase another Hyundai but considering I now live in Palmdale, I will definitely not be purchasing another Hyundai. Due to the fact that this is the only dealership in Palmdale and I won’t receive good service. More

Very easy to deliver and very professionally done. I am not sure of what else to say. Thanks I am not sure of what else to say. Thanks More

The service was performed in a timely manner and staff was friendly, helpful and personable was friendly, helpful and personable More

Friendly service rep. Last two times I asked for brake and tread measurements, but didn't get them in the paperwork. Last two times I asked for brake and tread measurements, but didn't get them in the paperwork. More

First of all, it is not Raul's fault for this low rating. I took the car in an hour early on a Thursday morning for a 10:00 appointment. I heard the Diamond Hyundai compulsory statement that everything tak I took the car in an hour early on a Thursday morning for a 10:00 appointment. I heard the Diamond Hyundai compulsory statement that everything takes at least 24 hours, in this case 24-48. Since the problem is computer (Nav) related, I don't know why it would take this long, but, so be it. On Tuesday of the following week, Raul contacted me and explained the diagnosis. Although I did not like what I heard, I accepted it. Hyundai, not Diamond, has decided to screw customers if they don't move up to Genesis (my words, not Raul's). He said he'd get the car washed and it should be ready within an hour. We went to get our car a few hours later and it had not been washed. This is the fourth time we've not received a free car wash: Twice it was blamed on 'Oh, that guy didn't show up for work today,' and the other excuse was, 'Oh, Palmdale no longer allows us to provide free carwashes. The Service Department's customer reception area at Diamond is subpar at best. It is cramped, located on a thoroughfare, and antiquated. I am currently in a search for a Toyota, because of the treatment and policies by/of Hyundai USA. More

My issue was diagnosed and taken care in a timely manner. My hope is that the fix is durable. Everything seems to work fine thus far. My hope is that the fix is durable. Everything seems to work fine thus far. More

I would like to thank the whole sales team. Nick Fazzaolare General Sales Manger, Javier Lopez Sales Manager , Edwin Fiance Manager and Moe Baluch , Jhonathan Perez Sales Representatives. Th Nick Fazzaolare General Sales Manger, Javier Lopez Sales Manager , Edwin Fiance Manager and Moe Baluch , Jhonathan Perez Sales Representatives. They were all great to work with and very low sales pressure it was just a great experience. More

This dealership is extremely professional, thorough and knowledgeable. My vehicle was serviced and repaired quickly and correctly. Thank you Diamond Hyundai knowledgeable. My vehicle was serviced and repaired quickly and correctly. Thank you Diamond Hyundai More

Good very satisfied customer service is good they treat me good their friend and always smiling me good their friend and always smiling More