Diamond Hyundai Palmdale

They did have a great deal on the used car we wanted, but there was a certain “bait-and-switch” aspect to the price listed online. The price did not include the “accessories and other add ons” that they thru there was a certain “bait-and-switch” aspect to the price listed online. The price did not include the “accessories and other add ons” that they thrust upon you once you arrive — some of which they say were already installed on the car. Then why list it as a lower price online? Luckily I couldn’t have asked for a better sales person than Giullia. She was fantastic and ended up being a good advocate to getting the price down to where I was comfortable. More

Justin got me in and out in a timely manner he did an awesome job awesome job More

Hard to call and make an appointment for service. Call for 4 days - not able to leave a message due to voicemail being full. Finally call ed in to Parts department, gentleman I spoke with said he han Call for 4 days - not able to leave a message due to voicemail being full. Finally call ed in to Parts department, gentleman I spoke with said he hand delivered a note to Service department to call me- but that never happened. Walked in to make the appointment after a week of nonsense. The actual service went well, Justin in Service was only one there…he was answering phones, dealing with customers, and advising technicians. He took care of me and got my Tucson serviced in a timely manner. More

Adriana, my service advisor was amazing and helped out tremendously. Whoever worked on my car got it done and working quickly. tremendously. Whoever worked on my car got it done and working quickly. More

They did not repair my brakes properly, my car is still shaking when I stop shaking when I stop More

Great dealership! My salesman, Sammy, did a great job of understanding what I needed and we were able to reach a deal quickly. Sunny was respectful of my time and know My salesman, Sammy, did a great job of understanding what I needed and we were able to reach a deal quickly. Sunny was respectful of my time and knowledgeable about the inventory. This was one of the best car buying experiences I’ve ever had and I love my new Santa Fe Hybrid! More

Straight forward deal and came through with the deal as we agreed. Helpful and good at setting up deal online. we agreed. Helpful and good at setting up deal online. More

What was the code? Why did u guys took off the valve cover? Why did you charge me 736 dollars? Why did u guys took off the valve cover? Why did you charge me 736 dollars? More

Sammy was very helpful. He explained everything to us. He delivered the car to our house. Thank you. He explained everything to us. He delivered the car to our house. Thank you. More

Very disappointed not only with Hyundai as a whole but the service center at the Palmdale dealership also. I had the security update done over 6 months ago but it did not prevent my car from being stolen. the service center at the Palmdale dealership also. I had the security update done over 6 months ago but it did not prevent my car from being stolen. After getting my car back i had it taken to Diamond Palmdale to have the ignition and door locked fixed. Since my phone calls were not answered or messages returned for 3 days i decided to just go there. At the dealership upon arrival the customer service was very unprofessional we were not greeted at all and stood there for at least 10 minutes before even being acknowledged. The lady seemed bothered that we were there and was very rude and not very helpful. it was like she didn't even know what she was supposed to be doing. My car was not finished so we left. i called several times during the following week to get an update on the status of my car with no luck on anybody answering or returning my calls. when i went to go pick up my car the staff again was very unprofessional. when they showed me my car i noticed that the battery looked different but was told it was mine. My car did not start and had to be charged and jumped for it to start. After arriving art home i looked in my trunk and the items that were in my trunk in my spare tire compartment which was my code reader and emergency jumper were not in there anymore, i left them in the car when i went to look at my car after it was recovered. Now after 3 days of having my car back, i am again unable to get a hold of anyone at the dealership to see if the other parts that were ordered have arrived or to inquire about my missing items which they will probably just deny. More