Diamond Hyundai Palmdale

I am happy with my car purchase but I wouldn’t recommend the dealership to my friends. My salesperson seemed very new and was not knowledgeable about the 2 year free charging or other perks of buying a Hyu the dealership to my friends. My salesperson seemed very new and was not knowledgeable about the 2 year free charging or other perks of buying a Hyundai EV. I was lucky another salesperson helped show me how to charge the car otherwise I would have left and never been signed up. I also asked about a home charger. My salesperson pointed me to the Parts department and they looked at me like I was crazy. Apparently, Hyundai (the manufacturer) will put you in touch with an electrician. They don’t sell home chargers, but he didn’t know that. The gentleman walking me through the contract started with some random signatures. I had to ask to see the contract so I knew what I was signing. I found a $500 error, which they corrected when I brought it to their attention, but I doubt most people would have even checked. More

Gess is good to work with but the rattle in my dash has not been fixed. I will be making another appointment in the near future to locate and fix the problem. not been fixed. I will be making another appointment in the near future to locate and fix the problem. More

Raul always take care of me and my concerns. He is awesome!! I will always come back He is awesome!! I will always come back More

Moises was great. 10 out of 10 would buy another car from him. Bought my first brand new car! 10 out of 10 would buy another car from him. Bought my first brand new car! More

It was incredibly difficult to get ahold of anyone in the service center while my car was here. It took 2 weeks to get oil change, coolant serviced, and transmission serviced. When I picked my car up, my cen service center while my car was here. It took 2 weeks to get oil change, coolant serviced, and transmission serviced. When I picked my car up, my center console latch was broken. I went right around to the service center to let them know and a manager argued with me. She accused me of lying, and initially agreed to discount the part. When my partner arrived, she spoke to someone and said they would repair it because we do business with them and said someone would call me. I have not received any calls, and I have left a voicemail myself with no response. I will be showing up in person to try to resolve the issue this week when I have time. Incredibly frustrated and disappointed. More

Chris was fantastic, and took care of all my needs. Very pleased with my service. Very pleased with my service. More

Jess always gives the best customer service it’s always a great time walking into the dealer, knowing that the team there is going to take care of my car great time walking into the dealer, knowing that the team there is going to take care of my car More

Horrible! Unwilling to work with me at all on a car they sold me that was unsafe to drive! I had a rollaway occur while in park and ebrake set, almost sending Unwilling to work with me at all on a car they sold me that was unsafe to drive! I had a rollaway occur while in park and ebrake set, almost sending my three daugthers over the side of a mountain. Had they done their job they would not have let me drive this car off of the lot with the serious safety recall. It now requires a new transmission and they were told how serious of a scare I had and that I am not comfortable getting back in that same vehicle and I want to swap it out for a different one and they have the audacity to try to tell me a vehicle I had for 3 days (700 miles) would have to be traded in as a used vehicle! They are more worried about losing a few bucks then taking care of a customer who could have had a serious accident with her children. Hopefully noone else has to be through what I did!! More

If I could give them a zero I would. Appointments take forever to schedule and when you do get an appointment the service department will lie to your face about how long the services wil Appointments take forever to schedule and when you do get an appointment the service department will lie to your face about how long the services will take while charging you and arm and a leg. The male associates will also mansplain things to you, which is extra annoying when they’re factually incorrect. More

They actually called me when they were finished. In the past I always had to call them to find out the status of the car. In the past I always had to call them to find out the status of the car. More