Diamond Hyundai Palmdale

This review is about the sales process which is basically a bait and switch. We located this vehicle online. Several texts and phone calls were with the salesperson were done prior to traveling. It took 3 1 a bait and switch. We located this vehicle online. Several texts and phone calls were with the salesperson were done prior to traveling. It took 3 1/2 hours to get to the dealership. We obtained financial approval for a loan from our credit union prior to our trip. Sales wanted to see if they could get a lower % rate which took another 3 1/2 hours. We were told by sales that the "safety options" that were already on the car were included in the price. When we were in finance doing the final contract, we discovered it was almost $10,000 more than we were previously told. Each "safety" option was listed separately. Sales was called into finance and said that the options were included in the finance payment not the price of the car. We left without the car after 4 hours there. The experience at Diamond Hyundai Palmdale was terrible. More

Was extremely disappointed with this dealership. My 2016 Hyundai was burning an extremely crazy amount of oil. This engine design flaw was known by the corporate company and when my engine froze up My 2016 Hyundai was burning an extremely crazy amount of oil. This engine design flaw was known by the corporate company and when my engine froze up at 143,000 miles I contacted corporate and they instructed me to take my car to the dealership. Of course they were aware of the chronic problem and said the engine failure was not covered by the warranty. So I was out of luck and they did nothing to at least offer me a free diagnostic or offer me some type of compensation. I was told that unfortunately some Hyundai engines don't go pass 143, 000 miles. More

The facility was nice and clean The staff was friendly. And caring over all good.. And caring over all good.. More

Please be advised cal the general manager is not an honorable man. He's disrespectful rude and is not reasonable. He refuses to speak to me uses unfair business practices and other people. So basical honorable man. He's disrespectful rude and is not reasonable. He refuses to speak to me uses unfair business practices and other people. So basically I suggest if you really want a hyundai go elsewhere. The rest of staff are the same. Unfair business practices that are misleading. Only review they want is positive. Don't appreciate negative reviews and demand they be taken down. Your not allowed to anwser questions honestly or speak freely. First ammendment right is not tolerated inside what cal the general manager calls his house. He won't speak to me face to face unfortunately because he's not a man. More

Austin was attentive and helpful. Answered all my questions and has great rapport with customers. Answered all my questions and has great rapport with customers. More

The service was way better encounter that the previous one. I just don't like the fact that if the vehicle has a manufacture recall we only get a one way courtesy ride. Its not our fault that it has a rec one. I just don't like the fact that if the vehicle has a manufacture recall we only get a one way courtesy ride. Its not our fault that it has a recall. More

They disabled my bluelink so it wouldn't report errors to dealership. They have horrible customer service all around. They refused to address my concerns with the car im leasing and say my wife is lying. Th dealership. They have horrible customer service all around. They refused to address my concerns with the car im leasing and say my wife is lying. They erase service records and don't report recalls. They're extremely rude and disrespectful. Management won't even speak to me More

So far everything has been fine. Nice that they acknowledged the oil pan leak and handled it during the maintenance that I was there for. Nice that they acknowledged the oil pan leak and handled it during the maintenance that I was there for. More

I like the service that Giselle gave me she is very kind and professional she is the best 👌 and professional she is the best 👌 More