Diamond Hyundai Palmdale

I dropped my car off to have warranty work done on the engine. The service center could not get parts for two months and my car just sat. The dealer did provide a loner. The communication could have be engine. The service center could not get parts for two months and my car just sat. The dealer did provide a loner. The communication could have been much better. I was the one who was contacting them to get updates. The person I was working with was very unorganized and was unable to keep straight what was happening from one time to the next. She was very polite and I was patient with her. When I was contacted that the parts came in, I needed to provide again information about the extended warranty I have. She could not find the information. She then called me back in 5 minutes and said the vehicle was done. When I picked up the vehicle, I had to ask for an itemized statement. She just wanted a credit card. All of this could have been handled in a more organized and professional manner. Overall, The car is fixed, I am happy with warranty work and we are back on the road. More

I recommend the service center and all its staff; the management sold me a car with roof racks; the car was picked up in Fontana and did not have racks installed; when I made an appointment to have racks management sold me a car with roof racks; the car was picked up in Fontana and did not have racks installed; when I made an appointment to have racks installed, they said nothing about an installation charge. They want $199 for what was a 15-minute job. NEVER AGAIN DIAMOND Management, not the staff the management, WAKE UP!! Call would love to discuss with you. More

They did have a great deal on the used car we wanted, but there was a certain “bait-and-switch” aspect to the price listed online. The price did not include the “accessories and other add ons” that they thru there was a certain “bait-and-switch” aspect to the price listed online. The price did not include the “accessories and other add ons” that they thrust upon you once you arrive — some of which they say were already installed on the car. Then why list it as a lower price online? Luckily I couldn’t have asked for a better sales person than Giullia. She was fantastic and ended up being a good advocate to getting the price down to where I was comfortable. More

Justin got me in and out in a timely manner he did an awesome job awesome job More

Hard to call and make an appointment for service. Call for 4 days - not able to leave a message due to voicemail being full. Finally call ed in to Parts department, gentleman I spoke with said he han Call for 4 days - not able to leave a message due to voicemail being full. Finally call ed in to Parts department, gentleman I spoke with said he hand delivered a note to Service department to call me- but that never happened. Walked in to make the appointment after a week of nonsense. The actual service went well, Justin in Service was only one there…he was answering phones, dealing with customers, and advising technicians. He took care of me and got my Tucson serviced in a timely manner. More

Adriana, my service advisor was amazing and helped out tremendously. Whoever worked on my car got it done and working quickly. tremendously. Whoever worked on my car got it done and working quickly. More

They did not repair my brakes properly, my car is still shaking when I stop shaking when I stop More

Great dealership! My salesman, Sammy, did a great job of understanding what I needed and we were able to reach a deal quickly. Sunny was respectful of my time and know My salesman, Sammy, did a great job of understanding what I needed and we were able to reach a deal quickly. Sunny was respectful of my time and knowledgeable about the inventory. This was one of the best car buying experiences I’ve ever had and I love my new Santa Fe Hybrid! More

Straight forward deal and came through with the deal as we agreed. Helpful and good at setting up deal online. we agreed. Helpful and good at setting up deal online. More

What was the code? Why did u guys took off the valve cover? Why did you charge me 736 dollars? Why did u guys took off the valve cover? Why did you charge me 736 dollars? More