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Diamond GMC Cadillac Palmdale
Palmdale, CA
452 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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452 Reviews of Diamond GMC Cadillac Palmdale
January 23, 2025
I arrived at the service department early few minutes before they opened up. I was the first in line. Did it not have an appointment but I needed oil changed and tires rotated. I was greeted warmly and w before they opened up. I was the first in line. Did it not have an appointment but I needed oil changed and tires rotated. I was greeted warmly and was made comfortable once they did open up. I did have to wait a little bit while my car was being serviced, but I was ready for it and took some work with me. Got it all done as my truck was being pulled out thank you for your service. More
by gudinoa31
Verified CustomerEmployees Worked With
Not sure who it was that helped me out, but I appreciate their help
December 19, 2024
All I’m going to tell you is that your customer service to me has been the worse. Every time I call my call gets hung up. I have been waiting 2 months for the extra set of keys and the floor mats that the to me has been the worse. Every time I call my call gets hung up. I have been waiting 2 months for the extra set of keys and the floor mats that the truck didn’t have when I purchased the truck. Every time I call no one can give me an answer on when will am I going to get the extra key or the floor mats. It is absolutely ridiculous, frustrating and unprofessional. More
by GUATLACON77
Employees Worked With
Jarred
December 17, 2024
The whole 8-9 hr process sucked! , I couknt get aproved with a good 709 credit score, and A excellent 5-6 years of perfect payment history, without a cosigner…which I think is predato , I couknt get aproved with a good 709 credit score, and A excellent 5-6 years of perfect payment history, without a cosigner…which I think is predatory considering the mark up price of this vehicle, furthermore this reeks of discrimination. Is it because im Black???? More
by NORBERT93550
Employees Worked With
Jarred , Q Stanford
December 16, 2024
very kind and professional but car was a disaster when received. Transmission put in. Drove well for 15 min and stopped to put gas in and car would not start received 5 different messages and had to tow received. Transmission put in. Drove well for 15 min and stopped to put gas in and car would not start received 5 different messages and had to tow it back to the shop. Geyying ready to drive cross country to new home in the winter and do not want to be stranded with 3 dogs or humans. Hope they can fix quickly and accurately and admit their mistakes. More
by TAMARAWYANT
Employees Worked With
Can not remember
December 15, 2024
Francisco is great! He is the only saving grace. There was duct tape under my hood on one of my hoses and I still never got an explanation as to why. Max said he would c He is the only saving grace. There was duct tape under my hood on one of my hoses and I still never got an explanation as to why. Max said he would call me personally and never did. Same with the General Manager Ray. They just don't care. Francisco apologized and always made me feel like he cared. Had my car in there for almost 2 months on and off and I understand cars can't get fixed but Max told me basically if they can't fix it I can't get smogged. So I'm on the hook for 12,000 for a car I can't smog? That just had duct tape on it??? Apparently it's fine to duct tape under someone's hood and just never give an explanation. It wasn't a little tape it was A LOT. I'll never go back. Got rid of the car and got a Toyota, which I highly recommend that dealership. More
by brittanydoddxo
Employees Worked With
Francisco, Max, Ray
