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Diamond Ford

Lancaster, CA

4.4
635 Reviews
Call Dealership (661) 206-2612

1155 Auto Mall Dr

Lancaster, CA

93534

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635 Reviews of Diamond Ford

December 10, 2023

Great atmosphere and outstanding customer service. They went above and beyond to get us in the right vehicle. More

by BLONDIE27_1998
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Reynolds
Report | Print
Dec 12, 2023 -

Diamond Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 10, 2023

The service team ranges from nice but maybe uninformed (a CV boot does not typically require the entire axle to be replaced) to indifferent (standing at the payment office without acknowledgement for extende More

by KEH211264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramon Audea
Report | Print
Dec 13, 2023 -

Diamond Ford responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 10, 2023

Very disappointed with this dealer , I have had several complaints with some of the staff and runners that bring the vehicle to the client. More

by SERGIO_FLETES1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Dec 13, 2023 -

Diamond Ford responded

We're sorry to hear about your negative experience. We'd appreciate the opportunity to discuss it further. Please contact us at your earliest convenience. We look forward to hearing from you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 09, 2023

This work was done at the Quick Lane. The work was done promptly, the staff kept me informed, and everyone was very helpful. More

by KEVINH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Dec 12, 2023 -

Diamond Ford responded

Kevin, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 07, 2023

Great service all around but I have not received my second key I was promised. The second key controls a lot of things on the vehicle. I wish they would provide me with the key like I was promised More

by Cwmay1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Miller, Eric Douglas
Report | Print
Dec 11, 2023 -

Diamond Ford responded

Hello, I am concerned about this issue with the key and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. I look forward to talking with you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 07, 2023

Barrett always performs above and beyond to support me with all my service needs everytime More

by Chris Paschall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Miller
Report | Print
Dec 08, 2023 -

Diamond Ford responded

Congratulations on your new vehicle, Chris. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Barrett was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 07, 2023

Carlos in the quick change lanes has excellent customer service. He was helpful and explained everything everything that needs to be done in detail More

by NACICHERI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Dec 08, 2023 -

Diamond Ford responded

Thank you for your kind words. We are very happy to hear that Carlos was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 06, 2023

Jessica is the absolute best. My truck was serviced and I received a detailed report. More

by SFCPBAILEY12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Dec 07, 2023 -

Diamond Ford responded

Thank you for the excellent review! It is great to know that Jessica was able to provide you with a pressure-free and knowledgeable service experience. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 06, 2023

Carlos in the quick change lanes was great. Ordered a new tire for us and replaced it very quickly. ` More

by ctoth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos in Quick Change Lanes
Report | Print
Dec 07, 2023 -

Diamond Ford responded

Thank you so much for your review! I really appreciate your business and are so happy that Carlos could provide great service to you and your vehicle. I look forward to seeing you again! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 05, 2023

Thank you guys for everything I'm proud of you guys for the good job. More

by edesiri_edema
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Brian Miller
Report | Print
Dec 06, 2023 -

Diamond Ford responded

Wow, your kind words took my breath away, Edema! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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