Diamond Ford

Always an excellent customer experience. Appointment made online and followed up with a reminder call. No excessive waiting. Reasonable wait for service received. Sound advice given by Bill. Appointment made online and followed up with a reminder call. No excessive waiting. Reasonable wait for service received. Sound advice given by Bill. See you next service. More

In Early, Out Early! I'm retired with so much time to spare I could spend the day smoking cigars and watching grass grow, so waiting for my truck to get serviced isn't a b I'm retired with so much time to spare I could spend the day smoking cigars and watching grass grow, so waiting for my truck to get serviced isn't a big deal. I didn't have an appointment and I knew I could be sitting around for an hour or two, but I figured I'd just show up before 7 and see how it would work out. Bill Sidener got things rolling, and I settled in for a long wait; there were two other customers that arrived before me. Must've have been my lucky day. To my surprise, before I could get a good snore going in the waiting room, I get a call telling me the truck's ready. Wow! Bill really got things rolling. Thanks, Billy! More

Good value for a 2019 vehicle. I was a little annoyed that our trade was low and that the difference was added into the purchase agreement when my husband specifically asked about i I was a little annoyed that our trade was low and that the difference was added into the purchase agreement when my husband specifically asked about it. A little sneaky to be honest. More

Sales Team Your sales team (Marco and Marcelles) are top notch professionals. Highly recommended. They were very responsive and supportive to our needs. Thanks g Your sales team (Marco and Marcelles) are top notch professionals. Highly recommended. They were very responsive and supportive to our needs. Thanks guys, GREAT JOB !!! More

Excellent Customer Service As always EXCELLENT CUSTOMER SERVICE!!! My vehicle was completed at the time promised even though there was additional service required. The additi As always EXCELLENT CUSTOMER SERVICE!!! My vehicle was completed at the time promised even though there was additional service required. The additional service was actually less than the quoted cost. More

Scheduled Maintenance When I showed up for my 1:00 Pm Appointment, I was told my appointment was for 8:00 Am! I would never have made such an early appointment!!! I was ver When I showed up for my 1:00 Pm Appointment, I was told my appointment was for 8:00 Am! I would never have made such an early appointment!!! I was very disappointed that your appointments scheduler could not get it right!!! But luckily for me, your service advisor was able to take my car in for the 6 month scheduled maintenance, on Wed., 08-28-2019! More

Courtious and friendly OUR Salesman Aaron and financier Ashley were completely professional and helpful. I'm 70 yrs.of age and purchased alot of vehicles, this was probably OUR Salesman Aaron and financier Ashley were completely professional and helpful. I'm 70 yrs.of age and purchased alot of vehicles, this was probably the best experience I have had. More

great experiance I had a great experience at antelope valley ford. the sales staff was professional and easy to work with. I would recommended this dealership to frien I had a great experience at antelope valley ford. the sales staff was professional and easy to work with. I would recommended this dealership to friends and family More

Just purchased a new car I just purchase a Ford Edge Titanium. I had the most fun and enjoyable experience buying a car with AV Ford. MARIO SALAS. YOU ARE THE MAN! THANK FOR S I just purchase a Ford Edge Titanium. I had the most fun and enjoyable experience buying a car with AV Ford. MARIO SALAS. YOU ARE THE MAN! THANK FOR SUCH A WONDERFUL CAR WITH ALL OF THE EXTRAS. BEST PART IS THE PRICE WAS RIGHT! SHOUT OUT T0 MARCELLO. MARIO U WILL BE HIGHLY RECOMMENDED. THANK U AV FORD. More

GM and FM bad customer service Been trying to business with dealer for years, never able to make a deal. Always ended up going down "below" to get fair deals. This time my F-350 di Been trying to business with dealer for years, never able to make a deal. Always ended up going down "below" to get fair deals. This time my F-350 diesel had a unbelievable repair cost of $11,000 for a fuel pump (Lemon law?).My truck was with them for 10 days before they gave me that quote. I decided to trade it in on a new smaller truck, which I found on the lot. The sales people were aware of the repair costs, yet gave me a "fair" trade in amount for the F-350. Next was the finance dept, they stressed the point that there is no cooling off period in California......twice. After looking at the contract know why! The real problem was with the Finance Manager, who demanded I bring back the new truck, on several calls, they were cancelling the deal and I owed the service dept money. In addition, he had said they were not going to pay off the remaining balance of the trade in, which I was forced to make an additional payment. In addition they held delivery of the bed liner for 5 weeks, causing the bed to be damaged due to their neglect. This is an on going problem and I am contacting those who deal with these claims. More