Diamond Ford

This place kept my car for months and when I got it back everything feel apart engine transmission etc. they are liars and thief. everything feel apart engine transmission etc. they are liars and thief. More

Their still trying to find the major problem, but found another problem that needed fixing also! another problem that needed fixing also! More

Rene and Eric were very friendly, and accommodating. We traveled quite a ways to make the purchase with a trade in and they made the whole process very easy and quick. We traveled quite a ways to make the purchase with a trade in and they made the whole process very easy and quick. More

Good communication with service rep through the whole process. Feel like the repairs were performed exactly as promised. process. Feel like the repairs were performed exactly as promised. More

My appointment is in two days. Why are you sending this to me before the service is complete? Why are you sending this to me before the service is complete? More

You kept my car for 5 weeks. No loaner car. My 2017 ford escape needed a 2 nd engine! Service advisor Barret Howle terrible at returning calls. I picked up my car and had to read No loaner car. My 2017 ford escape needed a 2 nd engine! Service advisor Barret Howle terrible at returning calls. I picked up my car and had to read through my paperwork and find out I need transmission mounts! Barret has STILL NOT RETURNED MY CALLS to explain what I need!! Diamond Ford Dealership Lancaster is TERRIBLE! I would NEVER RECOMMEND ANYONE DO BUSINESS WITH THEM. I WOULD NOT EVEN RECOMMEND MY WORST ENEMY TO GO THERE. THATS HOW BAD!! More

I used the quick lane service on a Saturday, it was so easy and q quick even with no appt The staff was friendly and informative. easy and q quick even with no appt The staff was friendly and informative. More

Excellent service friends faster efficient and reliable Nice guy's 💪💪💪 recommended professionals dedication good service Nice guy's 💪💪💪 recommended professionals dedication good service More

Staff was friendly and courteous. Location was convenient. Has a very comfortable and clean lounge to sit and wait in, but very minimal help your self coffee service. Location was convenient. Has a very comfortable and clean lounge to sit and wait in, but very minimal help your self coffee service. More

I really like dealing with Dan and Jessica because even though they are very busy they still respect and treat people like family and with great customer service. though they are very busy they still respect and treat people like family and with great customer service. More